tawk.to + Smartsheet Integration

Integrate Smartsheet to tawk.to in one click, or tell Integrately AI how you want each chat handled. Capture support conversations, log every chat transcript in your sheets, update your records, and notify your team automatically.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Smartsheet
    Row is added in Smartsheet
  • Smartsheet
    Row is updated in Smartsheet
  • Smartsheet
    Attachment is added in Smartsheet
  • Smartsheet
    Comment is added in Smartsheet
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2.
  • Smartsheet
    Add attachment to row in Smartsheet
  • Smartsheet
    Search row in Smartsheet
  • Smartsheet
    Update row in Smartsheet
  • Smartsheet
    Add row in Smartsheet
  • Smartsheet
    Send row in Smartsheet
  • Smartsheet
    Copy row in Smartsheet
  • Smartsheet
    Move row in Smartsheet
  • Smartsheet
    Add discussion to row in Smartsheet
  • Smartsheet
    Create sheet from a template in Smartsheet
  • Smartsheet
    Share sheet in Smartsheet
  • Smartsheet
    Create sheet from existing sheet in Smartsheet
  • Smartsheet
    Send sheet in Smartsheet
  • Smartsheet
    Create workspace in Smartsheet
  • Smartsheet
    Copy workspace in Smartsheet
  • Smartsheet
    Share workspace in Smartsheet
  • Smartsheet
    Copy folder in Smartsheet

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Ready Workflows Ready Workflows for Smartsheet + tawk.to Integration

Capture chats, log transcripts, update sheets, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Smartsheet Integration

Create Smartsheet row for new tawk.to chat

When you receive a new tawk.to chat, automatically a row is created for you with the responses from tawk.to in Smartsheet. This is especially helpful if you want to collect data from multiple people and need to track it in one place. Plus, you can easily share the Smartsheet with others so they can see the responses as well.

So why wait? Get started today and make your data collection process more efficient!
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Connect more apps to your Smartsheet + tawk.to flow

Send customer support chats into your CRM, notify your team, and trigger downstream tasks. Pick a combination and activate it in one click.

tawk.to
Smartsheet
+
SalesforceSalesforce (5)
+
SlackSlack (5)
+
Google DriveGoogle Drive (4)
+
ZendeskZendesk (4)
+
GmailGmail (4)
+
HubSpotHubSpot (4)
T
S
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When a tawk.to chat ends, add a row to your Smartsheet sheet and create a new contact in Salesforce.
Every ended tawk.to chat creates a new Smartsheet row and a Salesforce contact instantly, removing manual data entry.
T
S
S
When a tawk.to ticket is created, update the matching Smartsheet row and log the ticket in Salesforce.
Keep Smartsheet and Salesforce updated automatically whenever a new tawk.to ticket is created.
T
S
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When a tawk.to transcript is created, add a row in Smartsheet and attach the lead to a Salesforce account.
Log chat transcripts in Smartsheet and link them to accounts in Salesforce automatically.
T
S
S
If a tawk.to chat starts from a VIP visitor, log a priority row in Smartsheet and alert sales in Salesforce.
Route high-value tawk.to chats into Smartsheet and create priority tasks in Salesforce.
T
S
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When a tawk.to chat ends, search for the user in Smartsheet and update their lead stage in Salesforce.
Match ended tawk.to chats with Smartsheet records and update pipeline stages in Salesforce.

Supported triggers and actions for tawk.to and Smartsheet

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
Smartsheet
Smartsheet Triggers & Actions
Row is added in Smartsheet
Triggers the automation when a new row is added to a spreadsheet
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Row is updated in Smartsheet
Triggers the automation when a row is updated
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Attachment is added in Smartsheet
Triggers the automation when a new attachment is added
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Comment is added in Smartsheet
Triggers the automation when a comment is added
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Add attachment to row in Smartsheet
Attaches a file to a row
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Search row in Smartsheet
Searches and retrieve a row of data within a dataset
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Update row in Smartsheet
Updates a specified row in a spreadsheet or database
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Add row in Smartsheet
Adds a new row to the particular spreadsheet
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Send row in Smartsheet
Sends a row
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Copy row in Smartsheet
Duplicates a row of data within a spreadsheet
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Move row in Smartsheet
Relocates a selected row of data to a new position within the spreadsheet
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Add discussion to row in Smartsheet
Adds a discussion thread to a row
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Create sheet from a template in Smartsheet
Creates a new sheet from a template
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Share sheet in Smartsheet
Shares a sheet
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Create sheet from existing sheet in Smartsheet
Creates a new sheet based on an existing one
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Send sheet in Smartsheet
Sends a sheet
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Create workspace in Smartsheet
Creates a new workspace
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Copy workspace in Smartsheet
Duplicates a workspace to create a new identical workspace
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Share workspace in Smartsheet
Shares a workspace
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Copy folder in Smartsheet
Duplicate a folder and all its contents
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What can you automate with Smartsheet + tawk.to?

Streamline your support workflows and keep operational data synchronized between live chat and project tracking.

What you can automate?
💬
Log every finished chat directly into Smartsheet
Capture visitor details, conversation summaries, and timestamps from tawk.to chats the moment they conclude, creating a structured row in Smartsheet without manual copy-pasting.
📋
Capture every submitted chat field and ticket detail
Map all custom form answers, pre-chat survey responses, and ticket attributes from tawk.to into separate Smartsheet columns for deeper analysis and reporting.
🔔
Tell the right support agent as soon as chats end
Trigger instant team notifications and status updates in your workspace the moment a tawk.to conversation finishes or a new support ticket is opened.
🔀
Route records based on submitted chat priority
Sort incoming customer inquiries into different Smartsheet rows or sheets depending on the department or priority level selected during the tawk.to interaction.
🔄
Keep Smartsheet updated as support issues evolve
Automatically update existing Smartsheet rows whenever a tawk.to ticket status changes or a follow-up conversation takes place.
🔍
Search and update instead of creating duplicates
Lookup existing customer rows in Smartsheet using visitor emails from tawk.to before adding new entries, keeping your sheets clean and organized.
🎫
Handle ticket closures and transcript archiving
Archive chat transcripts and update ticket resolution stages in Smartsheet automatically whenever a tawk.to support session successfully closes.
🚀
Extend your workflow to Slack or Salesforce
Connect your Smartsheet and tawk.to flow to Slack, Salesforce, or Gmail to notify teams, create CRM contacts, and trigger follow-up emails seamlessly.
And much more...

Who is Smartsheet + tawk.to integration for?

Customer support leaders and operations teams rely on this integration to eliminate manual data entry and keep support records instantly synchronized across platforms.

Support operations analysts
Support operations analysts
Customer support managers
Customer support managers
Client success leads
Client success leads
Support team leads
Support team leads
Operations specialists
Operations specialists
Quality assurance officers
Quality assurance officers
📈
Support operations analysts
You're reviewing support metrics from Smartsheet but your tracking sheet only updates when someone manually exports chat logs, so the volume counts you're reporting against are always a few hours behind — automating both apps means every new chat lands in the sheet instantly and your performance data stays current.
⚡
Customer support managers
You need to act fast when high-priority tickets arrive, and you find out too late because support logs are trapped in live chat tools — automating both apps means critical inquiries trigger immediate sheet updates so your team never misses an escalation.
🤝
Client success leads
You answer to key clients who want to see daily progress updates, but assembling chat summaries by hand delays your reports — automating both apps means every conversation is logged in Smartsheet right away and client dashboards update themselves.
🔄
Support team leads
The chat volume is too high for anyone to keep up by hand, leading to missing records and frustrated agents — automating both apps means every tawk.to conversation populates your Smartsheet sheets automatically and administrative backlog disappears.
🎯
Operations specialists
You own the next step in customer onboarding and depend on support agents to hand over chat details, but manual handoffs cause frequent delays — automating both apps means customer records flow straight from tawk.to into Smartsheet without human bottlenecks.
📋
Quality assurance officers
You need a reliable history of customer interactions and keep finding gaps in your audit logs because chat transcripts weren't recorded — automating both apps means every single conversation is captured in Smartsheet with complete accuracy.
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Why choose Integrately to automate tawk.to + Smartsheet

Build and manage your tawk.to + Smartsheet automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Smartsheet with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect Smartsheet to tawk.to?
Frequently Asked Questions
You can connect Smartsheet to tawk.to instantly using 1-click automations on Integrately. Choose from pre-built templates or ask Integrately AI to build your exact workflow alongside Slack, Salesforce, or Google Drive.
Can I automatically log tawk.to chat transcripts into Smartsheet rows?
Frequently Asked Questions
Can I connect Smartsheet, tawk.to, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Smartsheet and tawk.to?
Frequently Asked Questions
How does Smartsheet handle data updates from tawk.to chats?
Frequently Asked Questions
Can I trigger actions when a tawk.to support ticket is created?
Frequently Asked Questions
Do I need coding skills to automate Smartsheet and tawk.to?
Frequently Asked Questions
Is the Smartsheet and tawk.to integration free?
Frequently Asked Questions
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