Sinch + WhatsApp Integration

Integrate Sinch to WhatsApp in one click, or tell Integrately AI how you want each message handled. Notify your support team, log conversations, and trigger automated follow-ups instantly.

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1.
  • Sinch
    New fax is received in Sinch Instant
  • Sinch
    Inbound message is received in Sinch Instant
  • Sinch
    Contact is created in Sinch Instant
  • Sinch
    Contact is updated in Sinch Instant
  • Sinch
    Contact is deleted in Sinch Instant
  • Sinch
    Contact is merged in Sinch Instant
  • Sinch
    Conversation is started in Sinch Instant
  • Sinch
    Message is delivered in Sinch Instant
  • Sinch
    Conversation is stopped in Sinch Instant
  • Sinch
    Conversation is deleted in Sinch Instant
  • WhatsApp
    Message is received in WhatsApp Instant
Arrow Right
2.
  • Sinch
    Send a fax in Sinch
  • Sinch
    Send a message in Sinch
  • Sinch
    Create contact in Sinch
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for Sinch + WhatsApp Integration

Capture incoming messages, trigger automated WhatsApp replies, log conversations, update records, and notify your team, all in just one click.

Most popular automationmost-popular-automations
WhatsApp + Sinch Integration

Send fax from Sinch for new message received in WhatsApp

There are many reasons why you would want to send an fax in Sinch when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via fax instead of message.

No matter what your reason, setting up fax notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your Sinch + WhatsApp flow

Sync your communication data with CRMs, support queues, and payment tools the moment a message arrives. Pick a combination and activate it in one click.

Sinch
WhatsApp
+
SalesforceSalesforce (4)
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HubSpotHubSpot (4)
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ShopifyShopify (4)
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ZendeskZendesk (4)
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StripeStripe (4)
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GmailGmail (4)
S
W
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Send a WhatsApp message when a Sinch message arrives, and create a Salesforce lead
Every incoming Sinch message triggers a WhatsApp reply and creates a new Salesforce lead instantly. No manual data entry, no delayed follow-ups.
S
W
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Send a WhatsApp message when a Sinch message is received, and alert your Salesforce support channel
Notify your Salesforce team on Slack or update your Salesforce case queue whenever a new Sinch message triggers a WhatsApp response.
S
W
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If a Sinch contact is updated, send a WhatsApp message and update the Salesforce record
Keep Salesforce synchronized whenever contact details change in Sinch while managing customer communication on WhatsApp.
S
W
S
Use Claude to analyse Sinch messages, send a WhatsApp reply, and create a Salesforce task
Let Claude assess incoming Sinch inquiries, trigger a WhatsApp message, and open a priority task in Salesforce.

Supported triggers and actions for Sinch and WhatsApp

Mix and match to build the exact automation you need

Sinch
Sinch Triggers & Actions
Instant
New fax is received in Sinch
Triggers the automation when a new fax is received
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Instant
Inbound message is received in Sinch
Triggers the automation when an inbound message is received
Try it →
Instant
Contact is created in Sinch
Triggers the automation when a contact is created
Try it →
Instant
Contact is updated in Sinch
Triggers the automation when a contact is updated
Try it →
Instant
Contact is deleted in Sinch
Triggers the automation when a contact is deleted
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Instant
Contact is merged in Sinch
Triggers the automation when a contact is merged
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Instant
Conversation is started in Sinch
Triggers the automation when a conversation is started
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Instant
Message is delivered in Sinch
Triggers the automation when a message is delivered
Try it →
Instant
Conversation is stopped in Sinch
Triggers the automation when a conversation is stopped
Try it →
Instant
Conversation is deleted in Sinch
Triggers the automation when a conversation is deleted
Try it →
Send a fax in Sinch
Sends a fax
Try it →
Send a message in Sinch
Sends a message
Try it →
Create contact in Sinch
Sends a fax
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with Sinch + WhatsApp?

Streamline your communication workflows by connecting Sinch events directly to automated WhatsApp messaging and record management.

What you can automate?
💬
Trigger instant WhatsApp replies from inbound Sinch messages
Automatically send a WhatsApp message the moment an inbound message is received in Sinch. Eliminate response delays and keep customer conversations active around the clock.
📋
Capture every submitted field from customer conversations
Map all available contact details and message properties from Sinch into your WhatsApp templates and destination apps instead of just basic names and numbers.
🔔
Notify your team as soon as conversations start
Alert support agents and account owners instantly when a new conversation is started in Sinch or a WhatsApp template is dispatched.
🔀
Route messages based on submitted contact data
Send different WhatsApp message templates or update specific CRM records depending on the priority, tags, or fields submitted in Sinch.
🔄
Keep destination records up to date as contacts change
Automatically update customer profiles, contact properties, and support tickets whenever a contact is updated or modified in Sinch.
👤
Create or update records without generating duplicates
Search existing databases before creating new entries, ensuring your CRM and communication logs remain clean and free of duplicate profiles.
📑
Manage conversation lifecycle events seamlessly
Handle conversation deletion, stopping, or delivery confirmation events by triggering automated status updates across your connected apps.
🔌
Extend your communication flows to CRMs and support tools
Connect your core Sinch and WhatsApp workflow to Salesforce, HubSpot, Zendesk, or Gmail to keep all customer interactions synchronised.
And much more...

Who is Sinch + WhatsApp integration for?

Operations and customer support teams managing messaging channels rely on this integration to eliminate manual copy-pasting, speed up response times, and keep communication histories accurate.

Performance marketers
Performance marketers
Support agents
Support agents
Account managers
Account managers
Operations leads
Operations leads
Project coordinators
Project coordinators
Compliance officers
Compliance officers
📈
Performance marketers
You're running outreach campaigns across multiple channels but your messaging logs only update when someone manually exports records, so the metrics you review are always a few hours behind — with this integration, every new contact lands in your workspace instantly and your data stays current.
⚡
Support agents
You need to answer customer inquiries quickly, but incoming messages sit unread in communication queues while you wait for manual handoffs, causing frustrating delays for clients — with this integration, incoming inquiries trigger immediate responses and tickets are updated without manual effort.
🤝
Account managers
You answer to clients who want immediate progress updates on their requests, but piecing together chat histories across platforms takes too much time out of your day — with this integration, conversation events are logged automatically and client records remain completely transparent.
📊
Operations leads
The volume of inbound messages is too high for your team to keep up with by hand, leading to missed follow-ups and scattered records across systems — with this integration, every incoming message and contact update triggers automated workflows without manual intervention.
🔄
Project coordinators
You own the next step in customer onboarding and depend on upstream communication events to hand off work, but manual alerts always arrive too late — with this integration, conversation events flow instantly between your apps so your team can start work right away.
🗂️
Compliance officers
You need a reliable, uncompromised history of customer communications, but manual record-keeping keeps leaving gaps in your audit trails — with this integration, every message event is captured and stored accurately across your entire system stack.
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Why choose Integrately to automate Sinch + WhatsApp

Build and manage your Sinch + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Sinch + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Sinch to WhatsApp?
Frequently Asked Questions
You can connect Sinch to WhatsApp using 1-click automations on Integrately. Choose from ready templates or ask Integrately AI to build your custom workflow, connecting seamlessly with Salesforce, HubSpot, Shopify, and 1,500+ other apps.
Can I automatically send a WhatsApp message when a Sinch message is received?
Frequently Asked Questions
Can I connect Sinch, WhatsApp, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Sinch and WhatsApp?
Frequently Asked Questions
How does Sinch handle contact updates in this integration?
Frequently Asked Questions
How are incoming WhatsApp messages handled alongside Sinch?
Frequently Asked Questions
Can I automate Sinch and WhatsApp without coding?
Frequently Asked Questions
Is the Sinch and WhatsApp integration free?
Frequently Asked Questions
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You Can Also Connect Sinch or WhatsApp With 1500+ Other Apps

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