Sinch + Twilio Integration

Integrate Sinch to Twilio in one click, or tell Integrately AI how you want each message handled. Capture inbound texts, trigger Twilio SMS actions, update records, and alert your team automatically.

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1.
  • Sinch
    Conversation is deleted in Sinch Instant
  • Sinch
    Conversation is stopped in Sinch Instant
  • Sinch
    Message is delivered in Sinch Instant
  • Sinch
    Conversation is started in Sinch Instant
  • Sinch
    Contact is merged in Sinch Instant
  • Sinch
    Contact is deleted in Sinch Instant
  • Sinch
    Contact is updated in Sinch Instant
  • Sinch
    Contact is created in Sinch Instant
  • Sinch
    Inbound message is received in Sinch Instant
  • Sinch
    New fax is received in Sinch Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Sinch
    Create contact in Sinch
  • Sinch
    Send a message in Sinch
  • Sinch
    Send a fax in Sinch
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Sinch + Twilio Integration

Capture inbound messages, trigger SMS notifications, update contact lists, and route conversations, all in just one click.

Most popular automationmost-popular-automations
Twilio + Sinch Integration

Send fax from Sinch for new sms received in Twilio

There are many reasons why you would want to send an fax in Sinch when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via fax instead of sms.

No matter what your reason, setting up fax notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your Sinch + Twilio flow

Keep your CRM updated, notify support teams, and track communication costs across your business stack. Pick a combination and activate it in one click.

Sinch
Twilio
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SalesforceSalesforce (8)
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HubspotHubspot (8)
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ZendeskZendesk (8)
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SlackSlack (8)
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Google SheetsGoogle Sheets (8)
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StripeStripe (8)
S
T
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When an inbound message is received in Sinch, send an SMS in Twilio, and create a contact in Salesforce
Inbound Sinch messages instantly trigger Twilio SMS actions and create contacts in Salesforce without manual entry.
S
T
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When a new fax is received in Sinch, send a WhatsApp message in Twilio, and create a task in Salesforce
New Sinch faxes trigger Twilio WhatsApp messages and create tracking tasks in Salesforce automatically.
S
T
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When a contact is created in Sinch, send an SMS in Twilio, and update the lead status in Salesforce
New Sinch contacts trigger Twilio SMS alerts and update lead statuses in Salesforce instantly.
S
T
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When a conversation is started in Sinch, call a phone in Twilio, and create a case in Salesforce
Active Sinch conversations trigger Twilio phone calls and open support cases in Salesforce automatically.
S
T
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If an inbound message is received in Sinch with urgent keywords, send an SMS in Twilio and create a priority task in Salesforce
Urgent Sinch messages trigger specific Twilio SMS notifications and high-priority Salesforce tasks.
S
T
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When a conversation is stopped in Sinch, send a WhatsApp message in Twilio, and update the Salesforce opportunity stage
Stopped Sinch conversations trigger Twilio WhatsApp notifications and update Salesforce opportunity stages.
S
T
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Use Claude to analyse inbound Sinch messages, send an SMS in Twilio, and create a lead in Salesforce
Claude analyses incoming Sinch messages to trigger Twilio SMS updates and create qualified Salesforce leads.
S
T
S
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When an inbound message is received in Sinch, send an SMS in Twilio, create a contact in Salesforce, and notify your team on Slack
Inbound Sinch messages trigger Twilio SMS actions, create Salesforce contacts, and alert teams on Slack.

Supported triggers and actions for Sinch and Twilio

Mix and match to build the exact automation you need

Sinch
Sinch Triggers & Actions
Instant
Conversation is deleted in Sinch
Triggers the automation when a conversation is deleted
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Instant
Conversation is stopped in Sinch
Triggers the automation when a conversation is stopped
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Instant
Message is delivered in Sinch
Triggers the automation when a message is delivered
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Instant
Conversation is started in Sinch
Triggers the automation when a conversation is started
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Instant
Contact is merged in Sinch
Triggers the automation when a contact is merged
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Instant
Contact is deleted in Sinch
Triggers the automation when a contact is deleted
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Instant
Contact is updated in Sinch
Triggers the automation when a contact is updated
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Instant
Contact is created in Sinch
Triggers the automation when a contact is created
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Instant
Inbound message is received in Sinch
Triggers the automation when an inbound message is received
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Instant
New fax is received in Sinch
Triggers the automation when a new fax is received
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Create contact in Sinch
Sends a fax
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Send a message in Sinch
Sends a message
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Send a fax in Sinch
Sends a fax
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Sinch + Twilio?

Streamline your communication pipelines by connecting Sinch events directly to automated Twilio actions and downstream apps.

What you can automate?
💬
Trigger Twilio SMS from Sinch messages
Automatically send a Twilio SMS or WhatsApp message the moment an inbound message or conversation is received in Sinch. Eliminate manual relaying between communication channels.
📋
Capture every submitted contact detail
Map all available contact fields from inbound Sinch messages and conversations directly into your CRM or database records instead of just names and numbers.
🔔
Alert your team the second events occur
Notify support and sales teams instantly in Slack or via SMS when new conversations start, faxes arrive, or contact records are created in Sinch.
🔀
Route messages based on submitted content
Trigger different Twilio actions or create priority tickets depending on keywords, regions, or billing terms submitted in inbound Sinch messages.
🔄
Keep destination records fully updated
Synchronise conversation status changes, contact updates, and ticket resolutions automatically between Sinch, Twilio, and your core business tools.
➕
Upsert contacts to prevent duplicates
Create new records or update existing ones automatically when recurring contacts interact with your Sinch communication platform.
📞
Manage call status and conversation lifecycles
Trigger automated workflows when Twilio calls finish or when Sinch conversations are stopped, ensuring accurate lifecycle management.
🔗
Extend flows to popular business apps
Connect your core Sinch and Twilio automation directly with HubSpot, Salesforce, Slack, Google Sheets, Stripe, or Zendesk in a single multi-step flow.
And much more...

Who is Sinch + Twilio integration for?

Communications managers, support teams, and developers connecting cloud platforms need automated message routing and instant call triggers to streamline customer engagement without manual effort.

Analytics and reporting leads
Analytics and reporting leads
Customer support managers
Customer support managers
Client success leads
Client success leads
High-volume support teams
High-volume support teams
Workflow administrators
Workflow administrators
Communications auditors
Communications auditors
📈
Analytics and reporting leads
You're tracking communication metrics across messaging APIs but your reporting sheets only update when someone manually exports message logs, so the conversation counts you're reviewing are always a few hours behind — with this integration, every inbound message lands in your sheets instantly and your data stays current.
⚡
Customer support managers
You manage support queues where incoming messages require immediate SMS notifications or phone calls, but manual handoffs cause missed alerts and delayed response times — automating both apps means every inbound ticket triggers instant communication actions and your team responds without delay.
🤝
Client success leads
You answer to stakeholders who want to see active client communication records, but pulling conversation statuses by hand leaves gaps in your pipeline tracking — connecting these apps means every conversation event updates your CRM records automatically and reporting is always up to date.
📈
High-volume support teams
You handle thousands of inbound customer messages and faxes daily, but manual data entry causes backlogs and inconsistent contact records across systems — integrating these apps means every submission is processed and logged instantly so your team never falls behind.
🔄
Workflow administrators
You own the handoff between communication APIs and downstream CRMs, but relying on manual triggers creates bottlenecks and human errors during peak hours — this integration means every message and contact flows between systems reliably without manual intervention.
🗂️
Communications auditors
You need a reliable history of all inbound messages, calls, and faxes, but manual record-keeping leaves missing entries and incomplete logs — automating both apps means every communication event is captured accurately in your destination systems with zero gaps.
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Why choose Integrately to automate Sinch + Twilio

Build and manage your Sinch + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Sinch + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Sinch to Twilio?
Frequently Asked Questions
You can connect Sinch to Twilio in 1 click using ready-made workflows on Integrately, or ask Integrately AI to build the automation and map the fields for your communication stack.
Can I automatically send a Twilio SMS when an inbound message is received in Sinch?
Frequently Asked Questions
Can I connect Sinch, Twilio, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Sinch and Twilio?
Frequently Asked Questions
How does Sinch handle contact data during automation?
Frequently Asked Questions
Can Twilio trigger actions when call status changes occur?
Frequently Asked Questions
Do I need coding skills to automate Sinch and Twilio?
Frequently Asked Questions
Is the Sinch and Twilio integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Sinch or Twilio With 1500+ Other Apps

Sinch
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Connect Sinch to messaging tools, CRMs, and support platforms to manage and follow up on customer communications.
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Twilio
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Sync Twilio with marketing, billing, and team collaboration tools to keep data moving across your entire stack.
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