SolarWinds Service Desk + Simpro Integration

You're tracking daily job metrics across Simpro but your reporting sheets only update when someone manually exports data, so the volume counts you review are always a few hours behind — this integration means every new job and invoice syncs instantly to keep your performance metrics accurate.

You're dispatching technicians for urgent service calls in Simpro but support teams find out too late to prepare assets, leading to delayed repairs — with this integration, every new job instantly creates a corresponding incident in SolarWinds Service Desk so your technicians arrive fully prepared.

You're managing client accounts and service contracts in Simpro while external stakeholders demand real-time visibility into active requests, causing frustrating communication bottlenecks — automating both apps means every service update flows directly into your support desk for seamless reporting.

You're handling hundreds of customer service inquiries and hardware tickets in SolarWinds Service Desk while service jobs pile up in Simpro, making manual tracking impossible — connecting these apps means every job creation logs a ticket automatically and relieves your manual workload.

You depend on upstream field engineers to log completed service jobs in Simpro before you can provision assets or close change requests in SolarWinds Service Desk, resulting in frustrating handoff delays — integrating these apps means incident records update the moment field work is logged.

You're maintaining customer histories and site records across Simpro but constantly find missing ticket notes and untracked service modifications, leaving gaps in your audit trail — this integration means every customer and job update synchronises flawlessly for complete record history.