Send sms from Twilio when order is created in ShipStation
ShipStation + Twilio Integration
ShipStation + Twilio Integration
Integrate ShipStation to Twilio in one click, or tell Integrately AI how you want each order handled. Notify customers instantly, alert your fulfillment team, send tracking updates, and trigger follow-up texts automatically.
Free forever.Use premium features free for 14 days.1.
Order is created in ShipStation Instant- Order is shipped in ShipStation Instant
- Item is shipped in ShipStation Instant
- Item is ordered in ShipStation Instant
Message is received in Twilio Instant- SMS is received/sent in Twilio
- Recording is available in Twilio
- Call status is changed in Twilio
- Call is finished in Twilio
- Phone number is added in Twilio
- Transcription is available in Twilio
2.
Trusted by experts at...
Ready Workflows for ShipStation + Twilio Integration
Send order updates via SMS, alert teams when items ship, notify customers of delivery status, and coordinate fulfillment details, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your ShipStation + Twilio flow
Sync your store data, notify support teams, log customer details, and update financial records after every order ships. Pick a combination and activate it in one click.
+
Shopify (6)
Shopify (6) +
Gmail (6)
Gmail (6) +
Slack (6)
Slack (6) +
QuickBooks Online (6)
QuickBooks Online (6) +
Zendesk (6)
Zendesk (6) +
Google Sheets (6)
Google Sheets (6) S
S
T
When a new Shopify order is placed, create an order in ShipStation and send a confirmation SMS via Twilio
Shopify orders sync directly into ShipStation while Twilio automatically text-messages the customer, removing manual entry and keeping buyers updated.
S
S
T
When an item is shipped in ShipStation, update Shopify fulfillment and send a shipping notification via Twilio
Fulfillments in ShipStation automatically update Shopify and trigger a Twilio text message, keeping buyers informed of their package progress.
S
S
T
If a Shopify order is high value, create an order in ShipStation and send an urgent WhatsApp message via Twilio
High-value Shopify orders immediately create ShipStation records and alert VIP managers on WhatsApp via Twilio, ensuring priority fulfillment.
S
S
T
When a Shopify refund is processed, get order details by ID in ShipStation and send a cancellation SMS via Twilio
Refunded Shopify orders trigger a ShipStation lookup and notify customers via Twilio SMS, ensuring clear communication about canceled shipments.
S
S
T
Use ChatGPT to review new Shopify orders, create the order in ShipStation, and send a briefing SMS via Twilio
ChatGPT analyzes incoming Shopify orders before ShipStation creation, sending a summarized briefing text via Twilio to warehouse leads.
S
S
T
G
When an order is created in ShipStation, create a Shopify draft order, send a Twilio SMS, and log it in Google Sheets
ShipStation orders generate Shopify drafts, trigger customer SMS updates via Twilio, and log financial rows in Google Sheets automatically.
Supported triggers and actions for ShipStation and Twilio
Mix and match to build the exact automation you need
ShipStation Triggers & Actions
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it → SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it → Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it → What can you automate with ShipStation + Twilio?
Streamline e-commerce fulfillment and customer messaging by connecting order events directly to automated SMS and voice channels.
🚀
Sync order creation with instant customer SMS updates
Automatically send a confirmation text message via Twilio the moment a new order is created in ShipStation. Remove manual texting chores and keep your buyers engaged instantly.
📋
Capture every submitted order field and recipient detail
Map available ShipStation order parameters, shipping addresses, and item descriptions directly into your Twilio message templates. Ensure personalized communication for every buyer.
🔔
Notify the right team member as soon as items ship
Alert fulfillment staff or customer support leads immediately when an item is shipped in ShipStation. Coordinate internal handoffs without checking dashboards manually.
🔀
Route messages differently depending on order criteria
Send standard SMS updates for normal orders and priority WhatsApp templates via Twilio for express shipments. Tailor your communication strategy based on submitted order data.
🔄
Keep tracking records updated as orders change
Fetch order details by ID in ShipStation whenever call statuses or message activities change in Twilio. Maintain synchronized records across both platforms effortlessly.
🔍
Search and update existing records without duplicates
Lookup existing customer profiles and order histories in ShipStation before dispatching Twilio communications. Prevent duplicate records and keep your database clean.
📦
Handle later fulfillment milestones and cancellations
Trigger automated cancellation texts or refund notifications via Twilio when order statuses change or labels are voided in ShipStation. Manage exceptions smoothly.
🔗
Extend your shipping flow into Google Sheets
Connect ShipStation and Twilio order workflows to Google Sheets to archive fulfillment data and maintain master tracking records automatically.
And much more...
Who is ShipStation + Twilio integration for?
E-commerce teams, fulfillment managers, and customer support leads eliminate manual order tracking and communication delays by connecting ShipStation and Twilio.
E-commerce analysts
Fulfillment supervisors
Client account managers
Warehouse coordinators
Customer support leads
Operations directors
📈
E-commerce analysts
You're compiling shipping reports from ShipStation but customer communication logs live in Twilio, so the fulfillment metrics you're presenting are always missing response data — with this integration, every order event ties directly to communication logs and your reporting stays accurate.
⚡
Fulfillment supervisors
You need to act fast when priority orders arrive in ShipStation, but manual texting delays leave customers waiting for tracking updates — with this integration, every new order triggers instant SMS updates and your dispatch turnaround drops to zero.
🤝
Client account managers
You answer to external merchants who want to see real-time order status updates, but manual notification workflows cause constant visibility gaps — with this integration, every shipment notification fires automatically and your clients stay fully informed.
📦
Warehouse coordinators
The daily order volume in ShipStation is too high for anyone to keep up with manual customer texting by hand, leading to angry support inquiries — with this integration, every order fulfillment triggers instant automated SMS messages and your queue stays clear.
🎯
Customer support leads
You own post-purchase customer satisfaction and depend on warehouse staff to hand over tracking data, but communication handoffs always break down — with this integration, every shipped item automatically triggers customer texts and support tickets drop.
🗂️
Operations directors
You need a reliable history of all order communications across ShipStation and Twilio, but manual recordkeeping leaves frustrating gaps in your audit trail — with this integration, every order action is logged and your data history remains pristine.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate ShipStation + Twilio
Build and manage your ShipStation + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect ShipStation + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect ShipStation + Twilio Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect ShipStation + Twilio Now
In Just 1 Click!
Related Posts
How to connect Twilio with your apps: Top 9 Twilio integrations in 2025
Improve workflow efficiency and optimize communication with the top 19 Twilio integrations. Enhance your business processes seamlessly.
How to integrate ShipStation with your apps: Top 19 integrations revealed
Streamline shipping processes and improve customer experiences with the top 19 ShipStation integrations. Enhance your business operations effectively.
Frequently Asked Questions
How do I connect ShipStation to Twilio?
You can connect ShipStation to Twilio in just 1 click using ready templates or ask Integrately AI to build the automation. With 42,000+ active users and support for Shopify, Gmail, Slack, and 1,500+ other apps, setting up order SMS alerts takes minutes.
Can I automatically send an SMS via Twilio when a new order is created in ShipStation?
Can I connect ShipStation, Twilio, and Google Sheets?
What is a good Zapier alternative for ShipStation and Twilio?
How does ShipStation handle order triggers and fulfillment data here?
What Twilio messaging actions can I trigger from my ShipStation events?
Do I need coding skills to automate ShipStation and Twilio?
Is the ShipStation and Twilio integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect ShipStation or Twilio With 1500+ Other Apps
Popular ShipStation Integrations
Connect ShipStation with e-commerce, inventory, and fulfillment platforms to streamline your entire supply chain.
See All
ShipStation Integrations
ShipStation Integrations
No popular apps found
Popular Twilio Integrations
Sync Twilio with CRM, customer support, and marketing tools to unify your customer communications.
See All
Twilio Integrations
Twilio Integrations
No popular apps found
