SendGrid + WATI Integration

Integrate SendGrid to WATI in one click, or tell Integrately AI how you want each message handled. Send emails, create contacts, trigger template messages, and keep your communication logs updated automatically.

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1.
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
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2.
  • SendGrid
    Create or update contact in SendGrid
  • SendGrid
    Send email in SendGrid
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI

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Ready Workflows Ready Workflows for SendGrid + WATI Integration

Send emails, create contacts, trigger template messages, and keep your communication logs updated, all in just one click.

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WATI + SendGrid Integration

Send email from SendGrid for new message received in WATI

There are many reasons why you would want to send an email in SendGrid when a text message is received in WATI.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of message.

No matter what your reason, setting up email notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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WATI + SendGrid Integration

Send SendGrid email for new WATI contact

Anytime a new contact is added to your WATI, automatically send them a email through SendGrid letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this WATI - SendGrid integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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  • 1of1
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your SendGrid + WATI flow

Sync customer records with your CRM, log interactions in spreadsheets, and manage support follow-ups across your stack. Pick a combination and activate it in one click.

SendGrid
WATI
+
ShopifyShopify (4)
+
TypeformTypeform (3)
+
HubSpotHubSpot (3)
+
Google SheetsGoogle Sheets (3)
+
CalendlyCalendly (2)
+
StripeStripe (2)
S
W
S
Add every new Shopify customer as a contact in WATI, and send a welcome email in SendGrid
New Shopify customers appear in WATI as contacts instantly while SendGrid sends a welcome email, eliminating manual data entry.
S
W
S
When a Shopify order is fulfilled, send a template message in WATI and notify support via SendGrid
Fulfilled Shopify orders trigger a WhatsApp template message in WATI and a notification email in SendGrid.
S
W
S
When a Shopify order is paid, update contact attributes in WATI and send a confirmation email in SendGrid
Paid Shopify orders update WATI contact attributes and dispatch a confirmation email through SendGrid.
S
C
W
S
Use Claude to analyse Shopify order notes, create a contact in WATI, and send a custom email in SendGrid
Claude analyses Shopify order notes to set WATI contact data and draft an email in SendGrid.

Supported triggers and actions for SendGrid and WATI

Mix and match to build the exact automation you need

SendGrid
SendGrid Triggers & Actions
No trigger is available
Create or update contact in SendGrid
Creates or updates a contact
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Send email in SendGrid
Sends an email to a recipient
Try it →
WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
Try it →
Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
Try it →
Contact is created in WATI
Triggers the automation when a new contact is created
Try it →
Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
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Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
Try it →
Send template message in WATI
Sends a reply
Try it →
Send session message in WATI
Sends a session message
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Create contact in WATI
Adds a new contact to the database
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Update contact attributes in WATI
Updates contact information with new details
Try it →

What can you automate with SendGrid + WATI?

Streamline your customer communications by connecting SendGrid email workflows directly with WATI messaging automation.

What you can automate?
✉️
Trigger emails from WhatsApp interactions
Send emails in SendGrid automatically whenever a new message is received or a contact is created in WATI.
📋
Capture every submitted contact detail
Map customer attributes from WATI chats directly into SendGrid subscriber lists without manual data entry.
🔔
Notify your team instantly
Alert internal staff via SendGrid email the moment a customer message arrives or replies in WATI.
🔀
Route communications based on message content
Send specific template messages or emails depending on keywords received in WATI conversations.
🔄
Keep contact records synchronized
Update contact attributes across SendGrid and WATI as customer details change in real time.
🛡️
Prevent duplicate records
Create or update contacts in SendGrid automatically to maintain clean subscriber databases.
📊
Manage message delivery states
Track message read and delivery events in WATI to trigger appropriate follow-up actions.
🔌
Extend your workflow to external apps
Connect SendGrid and WATI with Shopify, HubSpot, or Google Sheets to build multi-app pipelines.
And much more...

Who is SendGrid + WATI integration for?

Customer support and marketing teams streamline outreach, track messaging engagement, and maintain synchronized customer records across SendGrid and WATI without manual effort.

Performance marketers
Performance marketers
Support managers
Support managers
Account executives
Account executives
High-volume operations teams
High-volume operations teams
Success reps
Success reps
Operations directors
Operations directors
📈
Performance marketers
You're running email campaigns and tracking customer responses, but your contact lists only update when someone manually exports data from WATI, so your engagement metrics are always a few hours behind — with this integration, every new contact syncs instantly and your lists stay current.
⚡
Support managers
You need to act fast on incoming customer issues, but agent response logs get buried in WATI chats while follow-up emails sit unmanaged in SendGrid, so critical tickets get answered too late — with this integration, customer messages trigger instant email notifications and your team responds without delay.
🤝
Account executives
You answer to clients who want to see communication history, but chat logs in WATI and email threads in SendGrid live in separate silos, so providing a unified progress update takes hours — with this integration, every interaction is recorded in one place and client reviews run smoothly.
📈
High-volume operations teams
The message volume is too high for anyone to keep up by hand, and manual data entry between WATI and SendGrid leads to missing contact details and fragmented communication history — with this integration, every message and contact syncs automatically and your records remain complete.
💼
Success reps
You own the onboarding follow-up and depend on someone upstream to hand over customer chats, but delays between WATI notifications and SendGrid emails leave new clients waiting — with this integration, contact updates flow immediately and you can start onboarding right away.
🗂️
Operations directors
You need a reliable communication history and keep finding gaps between email campaigns and WhatsApp chats, making it difficult to audit customer touchpoints — with this integration, every touchpoint is logged consistently and your data stays audit-ready.
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Why choose Integrately to automate SendGrid + WATI

Build and manage your SendGrid + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SendGrid + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect SendGrid to WATI?
Frequently Asked Questions
You can connect SendGrid to WATI instantly using 1-click automations on Integrately or by asking Integrately AI to build your workflow. It links your email campaigns and WhatsApp messages with tools like Shopify, HubSpot, and Google Sheets.
Can I automatically send an email in SendGrid when a message is received in WATI?
Frequently Asked Questions
Can I connect SendGrid, WATI, and Shopify?
Frequently Asked Questions
What is a good Zapier alternative for SendGrid and WATI?
Frequently Asked Questions
How does SendGrid handle contact updates in this integration?
Frequently Asked Questions
How are WATI contacts and messages synchronized?
Frequently Asked Questions
Do I need coding skills to automate SendGrid and WATI?
Frequently Asked Questions
Is the SendGrid and WATI integration free?
Frequently Asked Questions
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You Can Also Connect SendGrid or WATI With 1500+ Other Apps

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WATI
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Sync WATI with customer support, CRM, and scheduling tools to streamline customer chats and team workflows.
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