Zoho Desk + RingCentral Integration

Integrate RingCentral to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Capture call details, create support tickets, assign agents, and notify your team automatically.

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1.
  • Zoho Desk
    Ticket is created in Zoho Desk Instant
  • Zoho Desk
    Ticket is updated in Zoho Desk Instant
  • Zoho Desk
    Account is created in Zoho Desk Instant
  • Zoho Desk
    Agent is created in Zoho Desk Instant
  • Zoho Desk
    Message is created in Zoho Desk Instant
  • Zoho Desk
    Comment is created in Zoho Desk Instant
  • Zoho Desk
    Contact is created in Zoho Desk Instant
  • Zoho Desk
    Attachment is added in Zoho Desk Instant
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
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2.
  • Zoho Desk
    Create ticket in Zoho Desk
  • Zoho Desk
    Update ticket in Zoho Desk
  • Zoho Desk
    Search ticket in Zoho Desk
  • Zoho Desk
    Create contact in Zoho Desk
  • Zoho Desk
    Search contact in Zoho Desk
  • Zoho Desk
    Update contact in Zoho Desk
  • Zoho Desk
    Add attachment in Zoho Desk
  • Zoho Desk
    Add comment in Zoho Desk
  • Zoho Desk
    Create account in Zoho Desk
  • Zoho Desk
    Send email reply in Zoho Desk
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral

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Ready Workflows Ready Workflows for RingCentral + Zoho Desk Integration

Create support tickets from missed calls, log call details, update contact records, assign agents, and alert your support team, all in just one click.

Most popular automationmost-popular-automations
Zoho Desk + RingCentral Integration

Send RingCentral message for new Zoho Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zoho Desk - RingCentral integration. Whenever a new ticket is created in Zoho Desk, you will immediately receive a message in RingCentral notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic RingCentral messages for new Zoho Desk tickets today - your customers will appreciate it!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your RingCentral + Zoho Desk flow

Teams often need to sync customer interactions with CRM records, track support tasks, and notify communication channels. Pick a combination and activate it in one click.

Zoho Desk
RingCentral
+
SalesforceSalesforce (3)
+
Jira Software CloudJira Software Cloud (3)
+
SlackSlack (3)
+
HubSpotHubSpot (3)
+
Google DriveGoogle Drive (3)
+
AsanaAsana (3)
R
Z
S
Create a Salesforce contact and Zoho Desk ticket when a call is received in RingCentral
New calls captured in RingCentral immediately create a support ticket in Zoho Desk and a matching contact in Salesforce, eliminating manual data entry.
Z
S
R
When a ticket is updated in Zoho Desk, log the activity in Salesforce and send an SMS via RingCentral
Support updates in Zoho Desk automatically update Salesforce records and trigger client text messages in RingCentral.
R
Z
S
Create a Salesforce task when a voicemail is received in RingCentral and logged in Zoho Desk
Voicemails received in RingCentral generate support tickets in Zoho Desk and assigned follow-up tasks in Salesforce.

Supported triggers and actions for Zoho Desk and RingCentral

Mix and match to build the exact automation you need

Zoho Desk
Zoho Desk Triggers & Actions
Instant
Ticket is created in Zoho Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is updated in Zoho Desk
Triggers the automation when a ticket is modified
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Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
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Instant
Agent is created in Zoho Desk
Triggers the automation when a new agent is created
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Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
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Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
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Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
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Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
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Create ticket in Zoho Desk
Generates a new ticket
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Update ticket in Zoho Desk
Updates ticket information
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Search ticket in Zoho Desk
Searches for a ticket
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Create contact in Zoho Desk
Adds a new contact to the database
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Search contact in Zoho Desk
Finds and retrieves contact information
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Update contact in Zoho Desk
Updates contact information with new details
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Add attachment in Zoho Desk
Adds an attachment to the selected item
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Add comment in Zoho Desk
Adds a comment to a record
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Create account in Zoho Desk
Generates a new account
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Send email reply in Zoho Desk
Sends an email reply
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RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
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Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
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Search User in RingCentral
Searches for a user
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What can you automate with RingCentral + Zoho Desk?

Streamline your customer communications by connecting phone interactions directly to your support ticketing workflow.

What you can automate?
🎫
Create support tickets from inbound calls
Automatically generate a new ticket in Zoho Desk the moment a customer call is received or recorded in RingCentral.
📋
Capture complete call details and notes
Map caller phone numbers, timestamps, and call metadata directly into your support ticket fields for complete context.
🔔
Alert your team on missed calls instantly
Trigger team notifications or send follow-up SMS messages through RingCentral whenever a support ticket requires urgent attention.
🔀
Route tickets based on caller data
Sort incoming customer inquiries into different ticket categories or assign them to specific agents based on the received phone data.
🔄
Keep ticket statuses synchronized
Update customer communication logs and CRM records automatically as support tickets move through different resolution stages.
🔍
Prevent duplicate contact records
Search existing database entries before creating new contacts or tickets to maintain clean customer records.
⏱️
Handle voicemails and missed calls
Convert voicemail recordings and missed call notifications into actionable support tickets so no customer inquiry is forgotten.
🔗
Extend your workflow to external apps
Push support ticket updates and call logs into Slack, project management boards, or CRM tools for cross-departmental visibility.
And much more...

Who is RingCentral + Zoho Desk integration for?

Support managers, customer service agents, and operations teams handling phone communications and support tickets benefit from automated record synchronization and instant routing.

Support directors
Support directors
Helpdesk managers
Helpdesk managers
Client success teams
Client success teams
Call center supervisors
Call center supervisors
Operations coordinators
Operations coordinators
Quality assurance leads
Quality assurance leads
📈
Support directors
You review call logs and support tickets to measure team performance, but manual exports leave your reports outdated — automating both apps means every interaction syncs instantly and your analytics remain current.
⚡
Helpdesk managers
You need to assign urgent caller requests immediately, but delayed ticket creation leaves customers waiting too long — connecting these apps means inbound calls generate tickets instantly and agents act without delay.
🤝
Client success teams
You answer to stakeholders who demand prompt updates on reported issues, but manual status tracking creates frustrating information gaps — this integration means ticket updates sync across your tools and clients stay fully informed.
📞
Call center supervisors
You manage high volumes of inbound phone calls and voicemails that overwhelm manual record-keeping routines — with this integration, every missed call and voicemail logs as a ticket automatically.
⚙️
Operations coordinators
You depend on support reps to hand over customer details from phone conversations before you can start downstream tasks — automating both apps means contact details transfer directly into your workflow tasks.
🗂️
Quality assurance leads
You need a reliable audit trail of customer phone calls and ticket resolutions, but manual archiving leads to missing records — connecting these apps means every recording and ticket status logs without gaps.
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Why choose Integrately to automate Zoho Desk + RingCentral

Build and manage your Zoho Desk + RingCentral automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Desk + RingCentral with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect RingCentral to Zoho Desk?
Frequently Asked Questions
You can connect RingCentral to Zoho Desk in one click using pre-built templates on Integrately, or use Integrately AI to build custom multi-step workflows connecting apps like Slack, HubSpot, and Salesforce.
Can I automatically create a Zoho Desk ticket when a call is received in RingCentral?
Frequently Asked Questions
Can I connect RingCentral, Zoho Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for RingCentral and Zoho Desk?
Frequently Asked Questions
How does RingCentral data trigger actions in Zoho Desk?
Frequently Asked Questions
Can Zoho Desk ticket updates trigger actions in RingCentral?
Frequently Asked Questions
Do I need coding skills to automate RingCentral and Zoho Desk?
Frequently Asked Questions
Is the RingCentral and Zoho Desk integration free?
Frequently Asked Questions
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