RingCentral + Slack Integration

Integrate RingCentral to Slack in one click, or tell Integrately AI how you want each voicemail handled. Transcribe and log voicemails, notify your support team, update your CRM, and trigger instant follow-ups automatically.

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1.
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
Arrow Right
2.
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack

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Ready Workflows Ready Workflows for RingCentral + Slack Integration

Capture missed calls, notify your team, log communication details, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Slack + RingCentral Integration

Send message from RingCentral for new message received in Slack

There are many reasons why you would want to send an message in RingCentral when a text message is received in Slack.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Activate
RingCentral + Slack Integration

Send message from Slack for new message received in RingCentral

There are many reasons why you would want to send an message in Slack when a text message is received in RingCentral.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
RingCentral + Slack Integration

Send message from Slack for new message received in RingCentral

There are many reasons why you would want to send an message in Slack when a text message is received in RingCentral.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your RingCentral + Slack flow

Route communication records into your CRM, schedule follow-up calendar meetings, and manage customer tickets seamlessly. Pick a combination and activate it in one click.

RingCentral
Slack
+
SalesforceSalesforce (6)
+
HubSpotHubSpot (5)
+
Google CalendarGoogle Calendar (4)
+
ZendeskZendesk (4)
+
AsanaAsana (4)
+
Google DriveGoogle Drive (4)
R
S
S
Create a Salesforce contact from every recorded RingCentral call, and notify your sales team in Slack
Recorded RingCentral calls instantly create new Salesforce contacts while your team hears about it in Slack, eliminating manual entry.
R
S
S
Log every RingCentral SMS in Salesforce as a task, and alert your support channel in Slack
Incoming text messages from RingCentral automatically generate Salesforce tasks and trigger instant Slack team notifications.
S
R
S
When a Salesforce lead is updated, send a RingCentral SMS and post the update in Slack
Updated Salesforce leads trigger immediate RingCentral text messages and team announcements in Slack.
R
S
S
Turn every RingCentral voicemail into a Salesforce lead record, and notify your sales reps in Slack
Voicemails received in RingCentral instantly become new Salesforce leads while Slack alerts your sales representatives.
R
S
S
If a Salesforce contact is created from an urgent call, generate a Ringout call and alert management in Slack
Urgent RingCentral calls create Salesforce contacts and trigger immediate Ringout callbacks while alerting management in Slack.
R
S
S
Use ChatGPT to summarise every Salesforce support case from a RingCentral call, update Salesforce, and notify Slack
ChatGPT summarises RingCentral call transcripts before updating Salesforce cases and posting briefs to Slack.

Supported triggers and actions for RingCentral and Slack

Mix and match to build the exact automation you need

RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
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Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
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Search User in RingCentral
Searches for a user
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Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
Try it →

What can you automate with RingCentral + Slack?

Transform your voice and messaging workflows by connecting RingCentral and Slack to automate data logging, team alerts, and follow-up tasks.

What you can automate?
📞
Log every recorded call instantly in your workflow
Automatically capture call recordings from RingCentral and sync them straight into your destination apps without manual data entry or missed notes.
📋
Capture every submitted text message and form field
Map incoming RingCentral SMS content and caller metadata into structured database fields instead of relying on basic notifications.
🔔
Notify the right person as soon as events occur
Broadcast instant Slack alerts to your sales or support channels the moment a missed call, voicemail, or SMS arrives.
🔀
Route records dynamically based on message content
Trigger different downstream actions depending on keywords found in incoming RingCentral SMS or voicemail transcriptions.
🔄
Keep destination records updated as conversations evolve
Ensure CRM contacts, tasks, and support tickets reflect the latest status updates whenever new communication events happen.
🔍
Search and update existing records to prevent duplicates
Find existing contacts or support tickets before creating new ones, keeping your databases clean and organised.
📊
Handle later communication status changes smoothly
Trigger automated follow-ups and update project statuses when calls conclude, support tickets resolve, or deals close.
🔗
Extend your workflow to popular business tools
Connect your RingCentral and Slack flows with Salesforce, HubSpot, Google Calendar, Zendesk, Asana, or Google Drive in one click.
And much more...

Who is RingCentral + Slack integration for?

Connect RingCentral and Slack to eliminate manual logging bottlenecks, streamline team communication, and ensure zero missed customer touchpoints across your organisation.

Performance analysts and managers
Performance analysts and managers
Customer support dispatchers
Customer support dispatchers
Account managers
Account managers
High-volume sales teams
High-volume sales teams
Operations coordinators
Operations coordinators
Compliance and quality managers
Compliance and quality managers
📈
Performance analysts and managers
You're reviewing call volume metrics and communication KPIs, but your reports only update when someone manually exports telephony data, so the activity counts you're optimising against are always outdated — with this integration, every recorded call and SMS logs automatically and your reporting stays current.
⚡
Customer support dispatchers
You need to dispatch urgent caller requests immediately, but missed calls and voicemails sit in phone queues unread until someone checks logs manually, so response times lag behind expectations — this integration means every missed call instantly creates a ticket and alerts your support channel in Slack.
🤝
Account managers
You answer to clients who expect rapid follow-ups after every phone consultation, but communication notes remain trapped in telephony software instead of your CRM, so clients experience frustrating delays — automating both apps means every conversation logs instantly and your client updates happen without manual copying.
📈
High-volume sales teams
You're fielding hundreds of incoming prospect calls and text messages daily, but your reps waste hours manually logging every contact and SMS in your database, so follow-up pipelines stall — with this integration, every interaction is captured and your sales workflow runs without manual data entry.
🔄
Operations coordinators
You own the next step in customer onboarding and depend on telephony agents to hand over call notes, but details get lost between phone calls and project boards, so task execution stalls — connecting these apps means every call recording automatically triggers the required downstream tasks and your team stays aligned.
🛡️
Compliance and quality managers
You need a reliable audit history of all customer phone interactions, but manual archiving leaves gaps and missing call records in your storage drives, so compliance reviews become difficult — this integration means every call and voicemail audio file archives securely and your records remain complete.
Try This Integration – No Code Neededarrow right
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Why choose Integrately to automate RingCentral + Slack

Build and manage your RingCentral + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect RingCentral + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Frequently Asked Questions

How do I connect RingCentral to Slack?
Frequently Asked Questions
You can connect RingCentral to Slack in one click using ready-made templates on Integrately or by asking Integrately AI to build your workflow. It seamlessly links RingCentral and Slack alongside tools like Salesforce, HubSpot, and Google Calendar.
Can I automatically send RingCentral voicemails and missed call alerts to Slack?
Frequently Asked Questions
Can I connect RingCentral, Slack, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for RingCentral and Slack?
Frequently Asked Questions
How does RingCentral call recording data sync to Slack?
Frequently Asked Questions
How do incoming RingCentral SMS messages appear in Slack?
Frequently Asked Questions
Do I need coding skills to automate RingCentral and Slack?
Frequently Asked Questions
Is the RingCentral and Slack integration free?
Frequently Asked Questions
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You Can Also Connect RingCentral or Slack With 1500+ Other Apps

RingCentral
Popular RingCentral Integrations
Connect RingCentral to CRMs, telephony tools, and communication platforms to manage and follow up on your calls.
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Slack
Popular Slack Integrations
Sync Slack with project management, customer support, and reporting tools to keep team communication working across your stack.
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