RingCentral + Rocket.Chat Integration

Integrate RingCentral to Rocket.Chat in one click, or tell Integrately AI how you want each message handled. Log interactions, alert your team, create contacts, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
  • Rocket.Chat
    Message is posted anywhere in Rocket.Chat Instant
  • Rocket.Chat
    Message is posted to channel in Rocket.Chat Instant
  • Rocket.Chat
    Message is posted to private group in Rocket.Chat Instant
  • Rocket.Chat
    Channel is created in Rocket.Chat
  • Rocket.Chat
    Private group is created in Rocket.Chat
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2.

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Ready Workflows Ready Workflows for RingCentral + Rocket.Chat Integration

Post incoming SMS messages to channels, notify team members about missed calls, create contacts, and sync voicemails, all in just one click.

Most popular automationmost-popular-automations
Rocket.Chat + RingCentral Integration

Send message from RingCentral for new message received in Rocket.Chat

There are many reasons why you would want to send an message in RingCentral when a text message is received in Rocket.Chat.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your RingCentral + Rocket.Chat flow

Save communication logs to your CRM, log interaction details, and trigger team follow-ups. Pick a combination and activate it in one click.

RingCentral
Rocket.Chat
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SalesforceSalesforce (8)
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HubspotHubspot (8)
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Jira Software CloudJira Software Cloud (8)
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ZendeskZendesk (8)
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AsanaAsana (8)
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Google DriveGoogle Drive (8)
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Create a Salesforce contact for every SMS received in RingCentral, and notify your sales team in Rocket.Chat
New RingCentral text messages automatically create Salesforce contacts while keeping your sales channel updated in Rocket.Chat.
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Log every recorded RingCentral call in Salesforce, and post an alert in Rocket.Chat
Recorded calls automatically generate Salesforce activity logs and trigger instant alerts in Rocket.Chat.
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When a Salesforce opportunity moves to closed won, send a congratulatory message in Rocket.Chat and create a contact in RingCentral
Won opportunities in Salesforce automatically trigger team celebrations in Rocket.Chat and establish new RingCentral contacts.
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Create a Salesforce task for every missed RingCentral call, and notify the support channel in Rocket.Chat
Missed phone calls automatically generate follow-up tasks in Salesforce and alert your support team in Rocket.Chat.
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If a Salesforce lead has high priority, send a direct message in Rocket.Chat and generate a Ringout call in RingCentral
High-priority Salesforce leads trigger instant direct messages in Rocket.Chat and initiate immediate RingCentral calls.
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When a Salesforce account status updates to inactive, log the change in RingCentral and post an update in Rocket.Chat
Account status updates in Salesforce automatically update contact logs in RingCentral and notify your team in Rocket.Chat.
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Use Claude to summarise every recorded RingCentral call, save the summary in Salesforce, and notify your team in Rocket.Chat
Call recordings are analysed by Claude to generate concise notes stored in Salesforce and shared in Rocket.Chat.
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Turn every new Salesforce lead into a RingCentral contact, post an alert in Rocket.Chat, and create an onboarding task in Asana
New Salesforce leads trigger RingCentral contact creation, Rocket.Chat team alerts, and Asana onboarding task assignments.

Supported triggers and actions for RingCentral and Rocket.Chat

Mix and match to build the exact automation you need

RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
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Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
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Search User in RingCentral
Searches for a user
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Rocket.Chat
Rocket.Chat Triggers & Actions
Instant
Message is posted anywhere in Rocket.Chat
Triggers the automation when a new message is posted anywhere
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Instant
Message is posted to channel in Rocket.Chat
Triggers the automation when a new message is posted to a channel
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Instant
Message is posted to private group in Rocket.Chat
Triggers the automation when a new message is posted to a private group
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Channel is created in Rocket.Chat
Triggers the automation when a new channel is created
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Private group is created in Rocket.Chat
Triggers the automation when a private group is created
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Send channel message in Rocket.Chat
Sends a message to a channel
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Send direct message in Rocket.Chat
Sends a private message to a recipient
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Send private group message in Rocket.Chat
Sends a private message to a selected group of users
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Create channel in Rocket.Chat
Creates a new channel
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Search Channel in Rocket.Chat
Searches for a channel
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Create private group in Rocket.Chat
Creates a new private group
Try it →

What can you automate with RingCentral + Rocket.Chat?

Streamline your communication workflows by connecting RingCentral and Rocket.Chat to sync messages, log call interactions, and alert team channels automatically.

What you can automate?
💬
Post incoming text messages to team chat channels
Capture every inbound SMS from RingCentral and instantly broadcast message details to your designated Rocket.Chat channels. Your team stays informed of customer inquiries without switching applications.
📋
Capture every submitted field from call logs
Map available RingCentral call recording metadata, caller IDs, and voicemail audio details straight into your team communication platform. Your chat logs become a complete reference source for review and follow-up.
🚨
Alert the right person as soon as events happen
Trigger instant direct messages or channel broadcasts the moment a call is missed, a voicemail is received, or an SMS arrives. Staff members receive critical notifications without delay.
🔀
Route communications based on submitted criteria
Direct urgent texts and high-priority caller alerts to specific private groups while standard inquiries go to general channels. Tailor your notification routing based on caller parameters.
🔄
Keep interaction records up to date as calls progress
Update contact statuses and interaction notes automatically whenever call recordings are finalized or user profiles change in your communication suite.
🗂️
Add or update contacts instead of creating duplicates
Search existing user directories before creating new contact profiles from inbound phone numbers or text messages. Keep your directory clean and free of redundant entries.
⏱️
Handle later status changes and follow-up tasks
Trigger automated workflows when support tickets close, call follow-ups conclude, or communication milestones are achieved across your connected tools.
🔗
Extend communication flows to Salesforce
Connect your RingCentral and Rocket.Chat workflow to Salesforce to automatically create CRM contacts and tasks from phone conversations and text messages.
And much more...

Who is RingCentral + Rocket.Chat integration for?

Communications managers, support teams, and sales reps depend on RingCentral and Rocket.Chat to keep customer conversations transparent and eliminate manual data entry across channels.

Operations Managers
Operations Managers
Support Team Leads
Support Team Leads
Client Success Directors
Client Success Directors
High-Volume Call Centers
High-Volume Call Centers
Sales Development Reps
Sales Development Reps
Compliance Officers
Compliance Officers
📈
Operations Managers
You're reviewing communication metrics across multiple channels but your reporting logs only update when someone manually exports phone records, so the call counts you're tracking against are always a few hours behind — with this integration, every interaction record lands in your system instantly and your data stays current.
Support Team Leads
You need to act fast when customer calls drop or urgent tickets arrive, but agents find out too late because alerts remain trapped in disconnected phone queues — this integration means every missed call and inbound SMS triggers an immediate team notification in chat so staff can respond instantly.
🤝
Client Success Directors
You answer to external stakeholders who want to see communication history and follow-up progress, but gathering call logs by hand creates reporting bottlenecks — automating both apps means every client touchpoint is logged and shared automatically so stakeholders see transparent updates.
📊
High-Volume Call Centers
The daily volume of phone calls and text messages is too high for anyone to keep up by hand, leading to missed inquiries and unassigned follow-ups — with this integration, every interaction automatically creates tasks and updates your CRM without manual data entry.
🔄
Sales Development Reps
You own the next outreach step and depend on someone upstream to hand over call recordings and lead details before you can dial, causing costly delays — connecting these apps means lead handoffs happen instantly so reps can initiate outreach the moment a conversation ends.
🛡️
Compliance Officers
You need a reliable history of all customer interactions and keep finding audit gaps because agents forget to log phone conversations manually — automating both apps means every call record and message is captured cleanly and your audit trail remains complete.
Our team

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Why choose Integrately to automate RingCentral + Rocket.Chat

Build and manage your RingCentral + Rocket.Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect RingCentral + Rocket.Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect RingCentral to Rocket.Chat?
Frequently Asked Questions
You can connect RingCentral to Rocket.Chat using 1-click automations on Integrately alongside tools like Salesforce, Hubspot, and Zendesk. Start with a ready template or ask Integrately AI to build the automation and map the fields.
Can I automatically send RingCentral SMS messages to a Rocket.Chat channel?
Frequently Asked Questions
Can I connect RingCentral, Rocket.Chat, and Salesforce?
Frequently Asked Questions
What is a good Zapier alternative for RingCentral and Rocket.Chat?
Frequently Asked Questions
How do call recordings in RingCentral trigger workflows here?
Frequently Asked Questions
Can I post messages to private groups in Rocket.Chat automatically?
Frequently Asked Questions
How do I automate RingCentral and Rocket.Chat without coding?
Frequently Asked Questions
Is the RingCentral and Rocket.Chat integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect RingCentral or Rocket.Chat With 1500+ Other Apps

RingCentral
Popular RingCentral Integrations
Connect RingCentral with customer relationship management tools, phone verification software, and scheduling platforms to manage your client communications.
Rocket.Chat
Popular Rocket.Chat Integrations
Sync Rocket.Chat with developer tools, project management platforms, and ticketing systems to keep your team collaboration running smoothly.