Retently + Toky Integration

Integrate Retently to Toky in one click, or tell Integrately AI how you want each customer handled. Collect valuable feedback, manage calls, create contacts, alert your team, and trigger follow-ups automatically.

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1.
  • Retently
    Survey response is created in Retently
  • Retently
    Customer is created in Retently
  • Retently
    Company is created in Retently
  • Retently
    Overall metric score is updated in Retently
  • Toky
    Text message is received in Toky Instant
  • Toky
    Call is received in Toky Instant
  • Toky
    Voice mail is received in Toky Instant
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2.
  • Retently
    Unsubscribe customer in Retently
  • Retently
    Create or Update Customer in Retently
  • Retently
    Search customer by email in Retently
  • Retently
    Tag a survey response in Retently
  • Retently
    Search company in Retently
  • Retently
    Create customer and Send survey in Retently
  • Toky
    Send text message in Toky
  • Toky
    Create contact in Toky
  • Toky
    Search Contact in Toky

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Ready Workflows Ready Workflows for Retently + Toky Integration

Capture survey responses, create contacts, manage telecom needs, alert your team, and send text messages, all in just one click.

Most popular automationmost-popular-automations
Retently + Toky Integration

Send Toky message for new Retently response

When you receive a new Retently response, you can automatically send a Toky message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Toky message today. Your future self will thank you.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Retently + Toky flow

Sync survey feedback and call logs with your CRM, update spreadsheets, schedule meetings, and notify your support team. Pick a combination and activate it in one click.

Retently
Toky
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HubspotHubspot (4)
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SlackSlack (3)
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SalesforceSalesforce (3)
+
Google SheetsGoogle Sheets (3)
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CalendlyCalendly (3)
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ZendeskZendesk (3)
R
H
T
When a customer is created in Retently, create a contact in HubSpot and send a text message in Toky
New Retently customers immediately appear as HubSpot contacts while Toky sends out an automated text message, removing manual entry entirely.
R
H
T
When a survey response is created in Retently, update the contact in HubSpot and create a contact in Toky
Survey feedback in Retently updates your HubSpot contact record and sets up a new contact in Toky for prompt follow-up.
R
H
T
Use Claude to analyse every Retently survey response, update the HubSpot contact, and send a text message in Toky
Claude evaluates survey feedback in Retently, updates HubSpot with insights, and triggers a personalized text message in Toky.
T
R
H
S
When a call is received in Toky, create a customer in Retently, update HubSpot, and notify your team on Slack
Incoming Toky calls create Retently customer profiles, update HubSpot records, and alert your support team on Slack.

Supported triggers and actions for Retently and Toky

Mix and match to build the exact automation you need

Retently
Retently Triggers & Actions
Survey response is created in Retently
Triggers the automation when a survey response is submitted
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Customer is created in Retently
Triggers the automation when a new customer is created
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Company is created in Retently
Triggers the automation when a new company is created
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Overall metric score is updated in Retently
Triggers the automation when the overall metric score is updated
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Unsubscribe customer in Retently
Removes customer from mailing list
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Create or Update Customer in Retently
Creates or updates a customer record
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Search customer by email in Retently
Searches for a customer by their email address
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Tag a survey response in Retently
Tags a survey response
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Search company in Retently
Finds information about a company
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Create customer and Send survey in Retently
Creates a new customer record and sends a survey to the customer
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Toky
Toky Triggers & Actions
Instant
Text message is received in Toky
Triggers the automation when a new text message is received
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Instant
Call is received in Toky
Triggers the automation when a call is received
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Instant
Voice mail is received in Toky
Triggers the automation when a new voice mail is received
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Send text message in Toky
Sends a reply
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Create contact in Toky
Adds a new contact to the database
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Search Contact in Toky
Finds and retrieves contact information
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What can you automate with Retently + Toky?

Streamline customer feedback collection and business call management by connecting Retently surveys directly with Toky telecom workflows.

What you can automate?
🔄
Sync survey responses to telecom contacts
Automatically create Toky contacts whenever a new customer or survey response is created in Retently. Eliminate manual data entry between your feedback tool and business phone system.
📋
Capture every submitted feedback field
Map survey ratings, feedback comments, and customer metadata into your destination tools instead of just basic names. Ensure complete context for every customer review.
🔔
Notify your team the moment feedback arrives
Trigger instant team notifications in Slack or CRM channels whenever a survey response is created in Retently or a call is received in Toky.
🔀
Route workflows based on survey score
Send different automated text messages or create priority support tasks depending on the specific score or rating submitted in Retently surveys.
🔄
Keep customer records continuously updated
Automatically update existing customer profiles in Toky and Retently whenever overall metric scores or contact details change in either system.
🔍
Search and match existing records
Search contacts by email or company name before creating new entries, preventing duplicate records across Retently and Toky databases.
📞
Handle incoming calls and voicemails
Automatically create customer profiles in Retently and log follow-up actions whenever a text message, call, or voice mail is received in Toky.
🌐
Extend flows to popular business apps
Connect your Retently and Toky workflows with HubSpot, Slack, Salesforce, Google Sheets, Calendly, or Zendesk to build complete multi-step automations.
And much more...

Who is Retently + Toky integration for?

Customer success managers, support teams, and call center supervisors rely on this integration to turn survey feedback and telecom data into immediate action without manual data entry.

Customer success directors
Customer success directors
Support team leads
Support team leads
Client account managers
Client account managers
Call center supervisors
Call center supervisors
Customer support agents
Customer support agents
Operations leads
Operations leads
📈
Customer success directors
You're reviewing Net Promoter Scores and survey ratings in Retently but your management reports only update when someone manually exports data, so your satisfaction metrics are always lagging behind — with this integration, every survey response lands in your destination apps instantly and your metrics stay current.
⚡
Support team leads
You need to respond immediately when low survey ratings or negative feedback arrive, but checking multiple dashboards causes costly delays — automating both apps means every survey response and customer inquiry triggers immediate notifications and follow-up tasks.
🤝
Client account managers
You answer to key clients who expect prompt communication following their satisfaction reviews and support calls, but manual outreach slows you down — this integration means every feedback submission and phone call instantly initiates coordinated client communication.
📞
Call center supervisors
The volume of incoming calls and customer inquiries in Toky is too high for anyone to keep up by hand, leading to missed follow-ups — automating both apps means every telecom interaction and survey response is processed and logged without manual effort.
🎧
Customer support agents
You own the customer follow-up stage and depend on someone upstream to hand over feedback details, resulting in missing context — connecting these apps means every customer record and survey score reaches your support tools the moment it occurs.
📊
Operations leads
You need a reliable, unbroken history of customer feedback and telecom activity across your tech stack, but manual logging leaves frustrating gaps — this integration means every survey response and call record syncs automatically to maintain complete data integrity.
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Why choose Integrately to automate Retently + Toky

Build and manage your Retently + Toky automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Retently + Toky with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Retently to Toky?
Frequently Asked Questions
You can connect Retently to Toky in 1-click using ready-made automations on Integrately, or by asking Integrately AI to build the automation and map the fields. You can also connect Hubspot, Slack, and Zendesk as part of your workflows.
Can I send a Toky text message when a Retently survey response is created?
Frequently Asked Questions
Can I connect Retently, Toky, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Retently and Toky?
Frequently Asked Questions
How does Retently handle customer data in this integration?
Frequently Asked Questions
How does Toky manage calls and contacts during automation?
Frequently Asked Questions
Can I automate this integration without coding skills?
Frequently Asked Questions
Is the Retently and Toky integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

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You Can Also Connect Retently or Toky With 1500+ Other Apps

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Toky
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Sync Toky with messaging, project management, and video conferencing tools to manage telecom operations smoothly.
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