Razorpay + Retently Integration

Q: Can I trigger a Retently customer survey automatically when a payment is captured in Razorpay?

Yes, you can trigger a Retently customer survey automatically when a payment is captured in Razorpay using 1-click automations on Integrately. There are ready templates available to set this up immediately.

Q: Can I connect Razorpay, Retently, and Slack?

Yes, you can connect Razorpay, Retently, and Slack together in a multi-step workflow. When a payment is captured in Razorpay, it creates a customer in Retently and sends a notification message in Slack, alongside 1,500+ other apps.

Q: What is a good Zapier alternative for Razorpay and Retently?

Integrately is a top-rated alternative for connecting Razorpay and Retently, offering 20 million+ ready workflows, 24/5 live chat support, and free expert setup with 3x to 10x lower cost.

Q: How does Razorpay handle payment capture data in this integration?

Razorpay captures payment details and immediately passes transaction information to your Retently surveys. There's a ready template available to start syncing customer data right away.

Q: How does Retently handle survey responses in this integration?

Retently collects customer feedback scores and updates your customer records across connected applications. You can start with a ready template to automate your feedback loops.

Q: Can I set up this automation without any coding experience?

You can connect Razorpay and Retently without any coding skills required. Simply choose from ready templates or use Integrately AI to set up your workflow.

Q: Is the Razorpay and Retently integration free?

The Razorpay and Retently integration is available on Integrately with a free forever plan included so you can start automating your workflows right away.

Integrate Razorpay to Retently in one click, or tell Integrately AI how you want each payment handled. Capture payments, create customers, send satisfaction surveys, and track feedback automatically.

Integrate For Free

Free forever.

Use premium features free for 14 days.

Payment is captured in Razorpay Instant
Payment is failed in Razorpay Instant
Order is paid in Razorpay Instant
Payment link is paid in Razorpay Instant
Payment is authorized in Razorpay Instant
Invoice is partially paid in Razorpay Instant
Refund is processed in Razorpay Instant
Invoice is expired in Razorpay Instant
Payment link is expired in Razorpay Instant
Payment Link is cancelled in Razorpay Instant
Payment is dispute created in Razorpay Instant
Refund speed is changed in Razorpay Instant
Payment link is partially paid in Razorpay Instant
Payment dispute lost in Razorpay Instant
Payment dispute won in Razorpay Instant
Payment dispute closed in Razorpay Instant
Invoice is paid in Razorpay Instant
Refund is created in Razorpay Instant
Survey response is created in Retently
Customer is created in Retently
Company is created in Retently
Overall metric score is updated in Retently

Create customer in Razorpay
Update customer in Razorpay
Create payment Link in Razorpay
Create order in Razorpay
Update order in Razorpay
Get order by id in Razorpay
Create invoice in Razorpay
Get invoice by id in Razorpay
Create subscription in Razorpay
Update subscription in Razorpay
Create plan in Razorpay
Create item in Razorpay
Update item in Razorpay
Unsubscribe customer in Retently
Create or Update Customer in Retently
Search customer by email in Retently
Tag a survey response in Retently
Search company in Retently
Create customer and Send survey in Retently

Trusted by experts at...

Ready Workflows for Razorpay + Retently Integration

Capture payments, create customers, trigger surveys, and update feedback metrics, all in just one click.

Create Razorpay contact for new Retently response

Automatically creating Razorpay contact for new Retently response can help you nurture your leads and close more deals. By automatically adding new contacts to your database, you can stay organized and keep track of your interactions with each lead.

Additionally, automatically generating Razorpay contact can save you time by eliminating the need to manually add new contacts. Automating this process can help you work more efficiently and close more deals.

Activate

When Survey response is created in Retently > Check any condition > Create customer in Razorpay

Retently + Razorpay Integration

Activate

1of1

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Razorpay + Retently flow

Send survey feedback to your CRM, alert your support team on chat, and keep your financial records fully synchronised. Pick a combination and activate it in one click.

Shopify (3)

HubSpot (3)

Slack (3)

Mailchimp (3)

QuickBooks Online (3)

Google Sheets (3)

Create a customer and send a survey in Retently when a Razorpay payment is captured, and update the order in Shopify

Every captured Razorpay payment creates a Retently survey and updates your Shopify order instantly without manual data entry.

When a Razorpay payment fails, update the customer in Retently and create a draft order in Shopify

Failed Razorpay payments update your Retently customer records and set up a draft order in Shopify for quick recovery.

When a Retently survey response is created, update the customer in Razorpay and add a product note in Shopify

New Retently survey responses update your customer records in Razorpay and add valuable feedback notes to Shopify.

Create a Retently survey when a Razorpay payment is captured, and update the contact in HubSpot

Captured Razorpay payments instantly trigger Retently surveys and update your HubSpot contacts without manual copying.

When a Razorpay payment fails, update the customer in Retently and create a support deal in HubSpot

Payment failures in Razorpay update Retently records and open a new support deal in HubSpot automatically.

When a Retently survey response is created, update the Razorpay customer and update the deal in HubSpot

Retently survey responses update your Razorpay customer records and advance the corresponding deal stage in HubSpot.

Create a Retently survey when a Razorpay payment is captured, and notify your finance channel in Slack

Captured Razorpay payments trigger Retently surveys and post instant confirmation alerts to your Slack finance channel.

When a Razorpay payment fails, update the Retently customer and alert your support channel in Slack

Razorpay payment failures update Retently customer records and send an immediate warning to your Slack support channel.

When a Retently survey response is created, update the Razorpay customer and announce the feedback in Slack

New Retently survey responses update Razorpay customer data and broadcast the feedback summary in Slack.

Create a Retently survey when a Razorpay payment is captured, and add the subscriber in Mailchimp

Razorpay payments trigger Retently satisfaction surveys and add paying customers to your Mailchimp mailing list.

When a Razorpay payment fails, update the Retently customer and update the subscriber in Mailchimp

Failed Razorpay payments update Retently records and update subscriber tags in your Mailchimp audience.

When a Retently survey response is created, update the Razorpay customer and tag the subscriber in Mailchimp

Retently survey responses update Razorpay customer records and apply feedback tags to your Mailchimp subscribers.

Create a Retently survey when a Razorpay payment is captured, and create an invoice in QuickBooks Online

Captured Razorpay payments trigger Retently surveys and generate matching invoices in QuickBooks Online automatically.

When a Razorpay payment fails, update the Retently customer and create an expense note in QuickBooks Online

Razorpay payment failures update Retently customer records and log adjustment entries in QuickBooks Online.

When a Retently survey response is created, update the Razorpay customer and update the invoice in QuickBooks Online

Retently survey responses update your Razorpay customer data and add feedback reference notes to QuickBooks Online invoices.

Create a Retently survey when a Razorpay payment is captured, and log the transaction in Google Sheets

Captured Razorpay payments trigger Retently surveys and record every payment detail in your Google Sheets tracking log.

When a Razorpay payment fails, update the Retently customer and log the failure row in Google Sheets

Razorpay payment failures update Retently records and record error details in your Google Sheets monitoring log.

When a Retently survey response is created, update the Razorpay customer and update the row in Google Sheets

Retently survey responses update your Razorpay customer data and update the corresponding tracking row in Google Sheets.

Supported triggers and actions for Razorpay and Retently

Mix and match to build the exact automation you need

Razorpay Triggers & Actions

Instant

Payment is captured in Razorpay

Triggers the automation when a payment is captured

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Instant

Payment is failed in Razorpay

Triggers the automation when a payment fails

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Instant

Order is paid in Razorpay

Triggers the automation when payment is made for any order

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Instant

Payment link is paid in Razorpay

Triggers the automation when payment is successfully made using a link

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Instant

Payment is authorized in Razorpay

Triggers the automation when a payment is authorized

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Instant

Invoice is partially paid in Razorpay

Triggers the automation when an invoice is partially paid

Try it →

Instant

Refund is processed in Razorpay

Triggers the automation when a refund is processed

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Instant

Invoice is expired in Razorpay

Triggers the automation when the validity of an invoice expires

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Instant

Payment link is expired in Razorpay

Triggers the automation when a payment link expires

Try it →

Instant

Payment Link is cancelled in Razorpay

Triggers the automation when a payment link is cancelled

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Instant

Payment is dispute created in Razorpay

Triggers the automation when a payment dispute is created

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Instant

Refund speed is changed in Razorpay

Triggers the automation when the refund speed is changed

Try it →

Instant

Payment link is partially paid in Razorpay

Triggers the automation when a payment link is paid

Try it →

Instant

Payment dispute lost in Razorpay

Triggers the automation when a payment dispute is lost

Try it →

Instant

Payment dispute won in Razorpay

Triggers the automation when a payment dispute is won

Try it →

Instant

Payment dispute closed in Razorpay

Triggers the automation when a payment dispute is resolved and closed

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Instant

Invoice is paid in Razorpay

Triggers the automation when an invoice is marked as paid

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Instant

Refund is created in Razorpay

Triggers the automation when a refund is initiated

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Retently Triggers & Actions

Survey response is created in Retently

Triggers the automation when a survey response is submitted

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Customer is created in Retently

Triggers the automation when a new customer is created

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Company is created in Retently

Triggers the automation when a new company is created

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Overall metric score is updated in Retently

Triggers the automation when the overall metric score is updated

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What can you automate with Razorpay + Retently?

Streamline your payment collections, customer satisfaction surveys, and feedback tracking with automated workflows.

Get Started For Free

💳

Trigger surveys instantly on payment capture

Send a Retently customer survey automatically the moment a payment is captured in Razorpay. Eliminate manual survey dispatches and engage clients while your product or service is fresh on their minds.

📋

Capture every payment and customer field

Map all available transaction details from Razorpay into Retently custom attributes. Ensure your survey records contain complete customer profiles and purchase history for accurate segmentation.

🔔

Alert your team about transaction events

Notify your finance or support team instantly whenever a payment is captured, failed, or disputed. Keep everyone aligned on customer billing health without checking dashboards manually.

🔀

Route workflows based on payment amount

Take different actions depending on the order value or payment status submitted in Razorpay. Send VIP surveys to high-value customers and standard feedback requests to regular accounts.

🔄

Keep customer profiles up to date

Automatically update customer details in Retently whenever customer information changes in Razorpay. Maintain accurate contact records across your billing and feedback systems.

👥

Create or update records without duplicates

Ensure customer profiles are updated rather than duplicated when repeat payments occur. Match records cleanly between Razorpay and Retently using email addresses.

⚠️

Handle payment failures and disputes

Trigger automated workflows when payments fail or disputes are created in Razorpay. Update customer status in Retently and alert your support team to take corrective action.

📊

Extend payment workflows to Google Sheets

Connect Razorpay and Retently to Google Sheets to maintain a master log of all payment captures, failed transactions, and survey responses in one place.

And much more...

Who is Razorpay + Retently integration for?

Connecting Razorpay and Retently helps finance, customer success, and operations teams automate feedback collection and customer satisfaction tracking without manual data entry.

Finance teams and CFOs

Customer success managers

Client account leads

E-commerce support leads

Operations specialists

Data analysts

📈

Finance teams and CFOs

You're reviewing payment capture logs and trying to correlate transaction data with customer feedback, but your tracking sheet only updates when someone manually exports records, so the revenue reports you're optimising against are always a few hours behind — with this integration, every payment record syncs instantly and your financial data stays current.

⚡

Customer success managers

You need to trigger satisfaction surveys the moment a payment goes through, but you find out about successful transactions too late to reach out while engagement is high — with this integration, every payment capture creates a survey in Retently automatically and your follow-ups arrive right on time.

🤝

Client account leads

You answer to stakeholders who want to see real-time customer satisfaction metrics alongside payment milestones, but manual tracking leaves gaps in your progress reports — with this integration, every survey response and payment update links together seamlessly to give your clients an accurate view of account health.

🛒

E-commerce support leads

The volume of daily transactions and support inquiries is too high for anyone to keep up by hand, leading to missed survey requests and delayed customer communications — this integration means every transaction automatically triggers the right customer workflow without manual intervention.

⚙️

Operations specialists

You own the customer onboarding process and depend on the billing team to hand over payment details before you can initiate satisfaction tracking, creating bottlenecks in your schedule — with this integration, every payment event triggers the next operational step instantly.

📋

Data analysts

You need a reliable history of customer transactions and feedback scores, but manual record-keeping keeps introducing gaps and mismatched IDs into your database — with this integration, every customer interaction and payment event logs accurately every single time.

Try This Integration – No Code Needed

Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Razorpay + Retently

Build and manage your Razorpay + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected

Connect Razorpay + Retently with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

20M+ Ready Automations

Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.

AI that builds your automations

Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.

24x5 Live Chat Support

Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.

Free done-for-you setup

Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

Secure by design

SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.

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Frequently Asked Questions

How do I connect Razorpay to Retently?

You can connect Razorpay to Retently instantly in one click using Integrately. Choose from 20 million+ ready automation templates or ask Integrately AI to build the integration and map the fields for your team.

Can I trigger a Retently customer survey automatically when a payment is captured in Razorpay?

Can I connect Razorpay, Retently, and Slack?

What is a good Zapier alternative for Razorpay and Retently?

How does Razorpay handle payment capture data in this integration?

How does Retently handle survey responses in this integration?

Can I set up this automation without any coding experience?

Is the Razorpay and Retently integration free?

Didn't find the answer you were looking for?

No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Razorpay or Retently With 1500+ Other Apps

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Sync survey tools with customer success, email marketing, and helpdesk platforms to analyze and act on feedback.

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Razorpay + Retently Integration

Integrate Razorpay to Retently in one click, or tell Integrately AI how you want each payment handled. Capture payments, create customers, send satisfaction surveys, and track feedback automatically.

Trusted by experts at...

Ready Workflows for Razorpay + Retently Integration

Capture payments, create customers, trigger surveys, and update feedback metrics, all in just one click.

Create Razorpay contact for new Retently response

When Survey response is created in Retently > Check any condition > Create customer in Razorpay

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Razorpay + Retently flow

Send survey feedback to your CRM, alert your support team on chat, and keep your financial records fully synchronised. Pick a combination and activate it in one click.

Supported triggers and actions for Razorpay and Retently

Mix and match to build the exact automation you need

What can you automate with Razorpay + Retently?

Streamline your payment collections, customer satisfaction surveys, and feedback tracking with automated workflows.

Who is Razorpay + Retently integration for?

Connecting Razorpay and Retently helps finance, customer success, and operations teams automate feedback collection and customer satisfaction tracking without manual data entry.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Razorpay + Retently

Build and manage your Razorpay + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Razorpay or Retently With 1500+ Other Apps

Automate Your Tedious Tasks
With A Single Click

It's so easy a caveman could do it.

Razorpay + Retently Integration

Integrate Razorpay to Retently in one click, or tell Integrately AI how you want each payment handled. Capture payments, create customers, send satisfaction surveys, and track feedback automatically.

Trusted by experts at...

Ready Workflows for Razorpay + Retently Integration

Capture payments, create customers, trigger surveys, and update feedback metrics, all in just one click.

Create Razorpay contact for new Retently response

When Survey response is created in Retently > Check any condition > Create customer in Razorpay

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Razorpay + Retently flow

Send survey feedback to your CRM, alert your support team on chat, and keep your financial records fully synchronised. Pick a combination and activate it in one click.

Supported triggers and actions for Razorpay and Retently

Mix and match to build the exact automation you need

What can you automate with Razorpay + Retently?

Streamline your payment collections, customer satisfaction surveys, and feedback tracking with automated workflows.

Who is Razorpay + Retently integration for?

Connecting Razorpay and Retently helps finance, customer success, and operations teams automate feedback collection and customer satisfaction tracking without manual data entry.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Razorpay + Retently

Build and manage your Razorpay + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Razorpay or Retently With 1500+ Other Apps

Automate Your Tedious Tasks With A Single Click

It's so easy a caveman could do it.

Automate Your Tedious Tasks
With A Single Click