Pipefy + Retently Integration

Integrate Pipefy to Retently in one click, or tell Integrately AI how you want each card handled. Collect survey responses, update customer profiles, alert your team, and track feedback automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Pipefy
    Card is created in Pipefy Instant
  • Pipefy
    Card is moved in Pipefy Instant
  • Pipefy
    Card field is updated in Pipefy Instant
  • Pipefy
    Card is completed in Pipefy Instant
  • Pipefy
    Card gets late in Pipefy Instant
  • Pipefy
    Card is expired in Pipefy Instant
  • Pipefy
    Card becomes overdue in Pipefy Instant
  • Retently
    Survey response is created in Retently
  • Retently
    Customer is created in Retently
  • Retently
    Company is created in Retently
  • Retently
    Overall metric score is updated in Retently
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2.
  • Pipefy
    Update card field in Pipefy
  • Pipefy
    Create card in Pipefy
  • Pipefy
    Search card in Pipefy
  • Retently
    Unsubscribe customer in Retently
  • Retently
    Create or Update Customer in Retently
  • Retently
    Search customer by email in Retently
  • Retently
    Tag a survey response in Retently
  • Retently
    Search company in Retently
  • Retently
    Create customer and Send survey in Retently

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Ready Workflows Ready Workflows for Pipefy + Retently Integration

Collect feedback, update customer profiles, trigger follow-up surveys, and track satisfaction scores, all in just one click.

Most popular automationmost-popular-automations
Retently + Pipefy Integration

Create Pipefy card for new Retently response

Any time a new Retently response is submitted, this Retently - Pipefyintegration will create a new card in Pipefy so that the relevant team can track progress. This will ensure that every response is followed up in a timely fashion.

In addition, the Pipefy card will provide a clear record of what has been done and what still needs to be done in order to address each response. As a result, this simple automation can save a lot of time and effort while helping to ensure that every Retently response is dealt with effectively.
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Connect more apps to your Pipefy + Retently flow

Sync customer satisfaction data with your CRM, messaging tools, and spreadsheets to keep teams aligned. Pick a combination and activate it in one click.

Pipefy
Retently
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SalesforceSalesforce (8)
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HubspotHubspot (8)
+
SlackSlack (8)
+
GmailGmail (8)
+
AirtableAirtable (8)
+
Google SheetsGoogle Sheets (8)
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Create a Salesforce contact for every Retently customer created, and update the card in Pipefy
New Retently customers appear in your Salesforce account instantly and update your Pipefy card, ensuring your customer records stay synchronised.
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Create a Salesforce task whenever a survey response is created in Retently, and update Pipefy
Survey feedback in Retently automatically generates a Salesforce task and updates your Pipefy operations.
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When a Pipefy card is moved, update the Salesforce record and tag the Retently response
Card movements in Pipefy update your Salesforce account and tag the corresponding Retently survey response.
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Create a Salesforce lead for every company created in Retently, and create a card in Pipefy
New company profiles in Retently automatically generate a Salesforce lead and a tracking card in Pipefy.
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If a Retently overall metric score is updated, update the Salesforce account and Pipefy card
Metric score changes in Retently trigger updates across your Salesforce account and Pipefy operational cards.
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When a Pipefy card is completed, update the Salesforce account and unsubscribe the Retently customer
Completed Pipefy cards update Salesforce accounts and unsubscribe customers in Retently when projects conclude.
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Use Claude to summarise every Retently survey response, create a Salesforce note, and update Pipefy
AI summarises survey feedback, adding structured notes to Salesforce and updating your Pipefy operations card.
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Turn every Retently survey response into a Salesforce case, create a Pipefy card, and notify Slack
Survey feedback generates a Salesforce case, opens a Pipefy card, and alerts your team on Slack.

Supported triggers and actions for Pipefy and Retently

Mix and match to build the exact automation you need

Pipefy
Pipefy Triggers & Actions
Instant
Card is created in Pipefy
Triggers the automation when a card is archived
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Instant
Card is moved in Pipefy
Triggers the automation when a card is moved in the workflow
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Instant
Card field is updated in Pipefy
Triggers the automation when a card field is updated
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Instant
Card is completed in Pipefy
Triggers the automation when a card is marked as completed
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Instant
Card gets late in Pipefy
Triggers the automation when a card gets late
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Instant
Card is expired in Pipefy
Triggers the automation when a card expires
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Instant
Card becomes overdue in Pipefy
Triggers the automation when a card is past its due date
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Update card field in Pipefy
Updates fields on a card with new information
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Create card in Pipefy
Generates a new card for a task
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Search card in Pipefy
Searches for a card
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Retently
Retently Triggers & Actions
Survey response is created in Retently
Triggers the automation when a survey response is submitted
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Customer is created in Retently
Triggers the automation when a new customer is created
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Company is created in Retently
Triggers the automation when a new company is created
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Overall metric score is updated in Retently
Triggers the automation when the overall metric score is updated
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Unsubscribe customer in Retently
Removes customer from mailing list
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Create or Update Customer in Retently
Creates or updates a customer record
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Search customer by email in Retently
Searches for a customer by their email address
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Tag a survey response in Retently
Tags a survey response
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Search company in Retently
Finds information about a company
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Create customer and Send survey in Retently
Creates a new customer record and sends a survey to the customer
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What can you automate with Pipefy + Retently?

Streamline customer feedback and workflow execution by connecting customer surveys directly to your operational processes.

What you can automate?
🔄
Trigger operational cards from survey responses
Automatically generate a new card in Pipefy the moment a survey response is created in Retently, ensuring feedback goes straight to your operations team.
📋
Capture every submitted feedback field
Map all survey answers and scores into your Pipefy card fields instead of just basic contact info, giving your team complete context for review.
🔔
Alert your team instantly on feedback
Notify stakeholders the second a customer submits a score or comment, allowing rapid response to critical satisfaction metrics.
🔀
Route workflows based on survey scores
Send negative feedback down an urgent remediation track while routing positive responses to account expansion workflows automatically.
🔄
Keep records updated as stages change
Synchronise status updates between your Pipefy cards and Retently customer profiles as operational work progresses from start to finish.
🔍
Prevent duplicates with smart matching
Search existing customer and company records before creating new entries, keeping your databases clean and organized.
⏱️
Handle later status changes and overdue tasks
Manage overdue operational cards by triggering automated status updates and customer unsubscribe actions when necessary.
🔌
Extend your workflow to Slack
Connect your core Pipefy and Retently automation to Slack to broadcast critical updates directly to your team channels.
And much more...

Who is Pipefy + Retently integration for?

Connecting Pipefy and Retently helps customer success and operations teams streamline feedback loops, resolve issues faster, and keep satisfaction tracking accurate.

Customer Success Directors
Customer Success Directors
Operations Managers
Operations Managers
Account Managers
Account Managers
Support Team Leads
Support Team Leads
Process Engineers
Process Engineers
Quality Assurance Specialists
Quality Assurance Specialists
📈
Customer Success Directors
You review satisfaction metrics and NPS trends to guide strategy, but survey responses sit in silos until someone manually compiles reports, so your performance reviews are always based on outdated numbers — this integration means every survey response updates your operational dashboards instantly and your reporting data stays current.
Operations Managers
You need to act immediately when customer feedback indicates an operational bottleneck, but notifications arrive too late through manual checks, so issues escalate before your team can intervene — connecting these apps means every critical survey response triggers an immediate workflow card so you can resolve problems before churn occurs.
🤝
Account Managers
You answer to key clients who want proof that their feedback is actively improving service delivery, but tracking task progress separately from survey scores is tedious, so demonstrating accountability takes hours of manual coordination — automating both apps means client survey scores and operational task statuses sync seamlessly, giving stakeholders instant visibility into progress.
📊
Support Team Leads
The volume of customer survey responses and support tickets is too high for anyone to keep up by hand, leading to missed feedback and neglected follow-ups — with this integration, every survey response automatically generates structured operational tasks so high volumes never overwhelm your review process.
🔄
Process Engineers
You own the operational handoff and depend on customer success teams to manually forward survey feedback before you can begin remediation work, causing unnecessary delays — this integration means feedback data flows straight from surveys into your workflow engine the moment it is submitted.
🗂️
Quality Assurance Specialists
You need a reliable history of customer sentiment paired with operational milestones, but manual record-keeping leaves persistent gaps in your audit trail — automating both apps means every customer interaction and workflow update is logged without exception, keeping your history complete and accurate.
Our team

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Why choose Integrately to automate Pipefy + Retently

Build and manage your Pipefy + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Pipefy + Retently with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Pipefy to Retently?
Frequently Asked Questions
You can connect Pipefy to Retently in one click using ready-made templates on Integrately, or ask Integrately AI to build the automation and map the fields for you.
Can I automatically create a Pipefy card when a survey response is created in Retently?
Frequently Asked Questions
Can I connect Pipefy, Retently, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Pipefy and Retently?
Frequently Asked Questions
How does Pipefy handle data updates in this integration?
Frequently Asked Questions
Can I tag survey responses in Retently based on Pipefy workflow updates?
Frequently Asked Questions
Is coding required to automate Pipefy and Retently?
Frequently Asked Questions
Is the Pipefy and Retently integration free?
Frequently Asked Questions
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You Can Also Connect Pipefy or Retently With 1500+ Other Apps

Pipefy
Popular Pipefy Integrations
Connect Pipefy with project management, tracking, and communication tools to run operations smoothly.
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Retently
Popular Retently Integrations
Sync Retently with CRM, analytics, and marketing platforms to manage customer satisfaction and feedback.
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No popular apps found