tawk.to + Pipedrive Integration

Integrate Pipedrive to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Sync transcripts, create CRM deals, update your team, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Pipedrive
    Project is created in Pipedrive Instant
  • Pipedrive
    Project is updated in Pipedrive Instant
  • Pipedrive
    Project is deleted in Pipedrive Instant
  • Pipedrive
    Activity is created in Pipedrive Instant
  • Pipedrive
    Activity is updated in Pipedrive Instant
  • Pipedrive
    Activity matches filter in Pipedrive
  • Pipedrive
    Deal is created in Pipedrive Instant
  • Pipedrive
    Deal is updated in Pipedrive Instant
  • Pipedrive
    Deal matches filter in Pipedrive
  • Pipedrive
    Deal stage is updated in Pipedrive Instant
  • Pipedrive
    Lead is created in Pipedrive Instant
  • Pipedrive
    Lead is updated in Pipedrive Instant
  • Pipedrive
    Note is created in Pipedrive Instant
  • Pipedrive
    Note is updated in Pipedrive Instant
  • Pipedrive
    Organization is created in Pipedrive Instant
  • Pipedrive
    Organization is updated in Pipedrive Instant
  • Pipedrive
    Organization matches filter in Pipedrive
  • Pipedrive
    Person is created in Pipedrive Instant
  • Pipedrive
    Person is updated in Pipedrive Instant
  • Pipedrive
    Person matches filter in Pipedrive
  • Pipedrive
    Product is added in Pipedrive Instant
  • Pipedrive
    Product is deleted in Pipedrive Instant
  • Pipedrive
    Product is updated in Pipedrive Instant
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2.

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Ready Workflows Ready Workflows for Pipedrive + tawk.to Integration

Capture live chat transcripts, create CRM deals, organise customer information, and alert your support team, all in just one click.

Most popular automationsmost-popular-automations
tawk.to + Pipedrive Integration

Create Pipedrive person for new tawk.to chat

Automatically creating Pipedrive person for new tawk.to chat can help you nurture your leads and close more deals. By automatically adding new contacts to your database, you can stay organized and keep track of your interactions with each lead.

Additionally, automatically generating Pipedrive person can save you time by eliminating the need to manually add new contacts. Automating this process can help you work more efficiently and close more deals.
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tawk.to + Pipedrive Integration

Create Pipedrive person for new tawk.to ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this tawk.to - Pipedrive integration. It will automatically create a Pipedrive person for new tawk.to tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Pipedrive persons for every tawk.to ticket is a great place to start.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Pipedrive + tawk.to flow

Sync customer conversations with email campaigns, team channels, and spreadsheets to keep your entire business aligned. Pick a combination and activate it in one click.

tawk.to
Pipedrive
+
MailchimpMailchimp (4)
+
SlackSlack (4)
+
GmailGmail (4)
+
CalendlyCalendly (4)
+
AsanaAsana (4)
+
Google SheetsGoogle Sheets (4)
T
M
P
When a new tawk.to ticket is created, add a contact in Mailchimp and create a deal in Pipedrive.
Every tawk.to ticket automatically creates a Mailchimp subscriber and a Pipedrive deal so your marketing and sales lists stay in sync.
T
M
P
When a tawk.to chat has ended, update the subscriber in Mailchimp and create an activity in Pipedrive.
Completed live chats update your Mailchimp audience and schedule a follow-up activity in Pipedrive.
T
M
P
When a tawk.to transcript is created, add the contact to Mailchimp and update the person in Pipedrive.
Chat transcripts trigger instant audience updates in Mailchimp and contact refreshes in Pipedrive.
T
M
P
When a tawk.to chat has started, add a subscriber in Mailchimp and create a note in Pipedrive.
Active chats immediately log a note in Pipedrive and register the visitor in Mailchimp.

Supported triggers and actions for tawk.to and Pipedrive

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
Pipedrive
Pipedrive Triggers & Actions
Instant
Project is created in Pipedrive
Triggers the automation when a new Project is added
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Instant
Project is updated in Pipedrive
Triggers the automation when a Project is updated
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Instant
Project is deleted in Pipedrive
Triggers the automation when a Project is deleted
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Instant
Activity is created in Pipedrive
Triggers the automation when a new activity is created
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Instant
Activity is updated in Pipedrive
Triggers the automation when an activity is updated
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Activity matches filter in Pipedrive
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Instant
Deal is created in Pipedrive
Triggers the automation when a deal is created
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Instant
Deal is updated in Pipedrive
Triggers the automation when a deal is updated
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Deal matches filter in Pipedrive
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Instant
Deal stage is updated in Pipedrive
Triggers the automation when a deal stage is updated
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Instant
Lead is created in Pipedrive
Triggers the automation when a new lead is created
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Instant
Lead is updated in Pipedrive
Triggers the automation when a new lead is created
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Instant
Note is created in Pipedrive
Triggers the automation when a new note is created
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Instant
Note is updated in Pipedrive
Triggers the automation when a note is updated
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Instant
Organization is created in Pipedrive
Triggers the automation when a new organization is created
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Instant
Organization is updated in Pipedrive
Triggers the automation when any organization's profile is modified
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Organization matches filter in Pipedrive
Try it →
Instant
Person is created in Pipedrive
Triggers the automation when a new person is created
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Instant
Person is updated in Pipedrive
Triggers the automation when a person's profile is updated
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Person matches filter in Pipedrive
Triggers the automation when a person matches a specified filter
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Instant
Product is added in Pipedrive
Triggers the automation when a new product is added
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Instant
Product is deleted in Pipedrive
Triggers the automation when a product is deleted
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Instant
Product is updated in Pipedrive
Triggers the automation when a product is updated
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Create activity in Pipedrive
Generates a new activity or task
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Update activity in Pipedrive
Updates the activity with the latest information
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Get activity by id in Pipedrive
Retrieves details of an activity using ID
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Delete activity in Pipedrive
Deletes an activity
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Create deal in Pipedrive
Generates a new deal
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Update deal in Pipedrive
Updates deal information based on new criteria or changes
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Search deal in Pipedrive
Searches for a deal
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Get deal by id in Pipedrive
Retrieves a deal by its id
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Convert deal to lead in Pipedrive
Converts a deal into a lead
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Get deal conversion status in Pipedrive
Retrieves the conversion status of a deal
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Add product to deal in Pipedrive
Adds selected product to a deal
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Get products of deal in Pipedrive
Retrieves products associated with a deal
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Add participant to deal in Pipedrive
Adds a participant to a deal
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Get Participants by Deal Id in Pipedrive
Retrieves participants associated with a deal id
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Create lead in Pipedrive
Generates new leads for potential customers
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Convert lead to deal in Pipedrive
Converts a lead into a deal
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Get lead conversion status in Pipedrive
Retrieves the conversion status of a lead
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Search lead in Pipedrive
Searches for a lead
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Delete deal in Pipedrive
Deletes a deal
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Create organization in Pipedrive
Generates a new organization
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Update organization in Pipedrive
Updates organization information
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Search organization in Pipedrive
Finds and retrieves information about a organization
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Get organization by id in Pipedrive
Retrieves details of an organization using ID
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Delete organization in Pipedrive
Deletes an organization
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Create person in Pipedrive
Generates a new person
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Update person in Pipedrive
Updates the information of a person
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Search person in Pipedrive
Retrieves information about a person
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Get person by id in Pipedrive
Retrieves a person's information by their id
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Delete person in Pipedrive
Deletes a person
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Create product in Pipedrive
Generates and launch new products
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Update product in Pipedrive
Updates product information
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Search product in Pipedrive
Searches for a product
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Get product by id in Pipedrive
Retrieves product information using its id
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Get product variations in Pipedrive
Retrieves variations of a product
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Delete product in Pipedrive
Deletes a product
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Add follower in Pipedrive
Increase your follower count
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Create note in Pipedrive
Creates a new note in the particular format
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Update note in Pipedrive
Updates a note with new information
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Search note in Pipedrive
Searches for a note
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Attach file in Pipedrive
Uploads and save the selected file to a task
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Get user by id in Pipedrive
Retrieves user information using their id
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Search user by email in Pipedrive
Searches for a user using email address
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Search user by name in Pipedrive
Searches for a user using the name
Try it →

What can you automate with Pipedrive + tawk.to?

Streamline your customer journey from initial live chat to closed deal with automated workflows designed for speed and accuracy.

What you can automate?
🎯
Convert live chats into CRM deals instantly
Automatically create a new deal in Pipedrive the moment a customer submits a ticket or completes a chat session in tawk.to. Your sales pipeline updates in real time without manual data entry.
📝
Capture every submitted chat detail
Map all custom visitor responses, contact details, and transcript notes directly into Pipedrive fields instead of just names and emails. Your CRM records remain comprehensive and actionable.
🔔
Alert your team the second chats conclude
Notify designated team members in Slack or via email immediately when high-value customer interactions finish. Response coordination happens without administrative lag.
🔀
Route deals based on conversation criteria
Assign incoming tawk.to inquiries to specific Pipedrive pipelines or sales reps based on keywords or chat categories. Every prospect reaches the right team member on the first pass.
🔄
Keep Pipedrive records updated continuously
Automatically refresh contact details and organization profiles in Pipedrive whenever new chat transcripts arrive from tawk.to. Data consistency across your stack is maintained effortlessly.
🔍
Prevent duplicate records with smart matching
Search existing Pipedrive contacts before creating new entries to ensure returning customers attach to their historical profiles. Your database stays clean and free of clutter.
📅
Schedule follow-up activities automatically
Create follow-up tasks and calendar events in Pipedrive as soon as a tawk.to support ticket is resolved. Your team never misses a crucial client touchpoint.
📈
Extend your workflow to Google Sheets
Log every tawk.to conversation and Pipedrive deal into Google Sheets simultaneously for advanced reporting and cross-departmental visibility. Your analytics pipeline runs on autopilot.
And much more...

Who is Pipedrive + tawk.to integration for?

Sales, support, and operations teams connect Pipedrive and tawk.to to eliminate manual data entry, accelerate response times, and keep customer records perfectly aligned.

Sales Managers
Sales Managers
Customer Support Leads
Customer Support Leads
Account Executives
Account Executives
Operations Directors
Operations Directors
Sales Development Reps
Sales Development Reps
Business Analysts
Business Analysts
📈
Sales Managers
You're reviewing conversion metrics in Pipedrive but live chat leads from tawk.to only arrive when someone manually copies them over, so your pipeline reports are always missing recent interactions — with this integration, every new chat record lands in your CRM instantly and your metrics stay accurate.
Customer Support Leads
You manage support inquiries in tawk.to while tracking follow-ups in Pipedrive, but manual handoffs cause delays that frustrate waiting clients — with this integration, every support ticket automatically generates CRM tasks and alerts your team without hesitation.
🤝
Account Executives
You depend on chat transcripts to understand prospect needs before sales calls, but hunting for scattered notes wastes valuable prep time — with this integration, every conversation detail populates your Pipedrive records so you walk into every meeting fully prepared.
📊
Operations Directors
Your team handles high volumes of live chat traffic every day, and manual logging between tawk.to and Pipedrive creates severe administrative bottlenecks — with this integration, high-volume data synchronization runs entirely in the background without human error.
🔄
Sales Development Reps
You rely on upstream chat agents to pass qualified leads over to your Pipedrive pipeline, but manual notification delays mean hot prospects cool down — with this integration, leads move from live chat to CRM deals the exact moment the conversation concludes.
🗂️
Business Analysts
You need a complete historical record of customer interactions across tawk.to and Pipedrive, but missing audit trails leave blind spots in your reporting — with this integration, every chat, transcript, and deal links together reliably for precise forecasting.
Our team

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Why choose Integrately to automate tawk.to + Pipedrive

Build and manage your tawk.to + Pipedrive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Pipedrive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Pipedrive to tawk.to?
Frequently Asked Questions
You can connect Pipedrive to tawk.to in 1 click using Integrately. Choose from ready-made templates or ask Integrately AI to build your custom automation. It also connects smoothly with Slack, Gmail, Google Sheets, and 1,500+ other apps.
Can I automatically create Pipedrive deals from tawk.to live chat tickets?
Frequently Asked Questions
Can I connect Pipedrive, tawk.to, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Pipedrive and tawk.to?
Frequently Asked Questions
How does Pipedrive handle custom fields in tawk.to automations?
Frequently Asked Questions
Can I sync tawk.to chat transcripts into Pipedrive notes?
Frequently Asked Questions
Do I need coding skills to automate Pipedrive and tawk.to?
Frequently Asked Questions
Is the Pipedrive and tawk.to integration free?
Frequently Asked Questions
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