Order Desk + tawk.to Integration

Integrate Order Desk to tawk.to in one click, or tell Integrately AI how you want each order handled. Turn customer conversations into fulfilled orders instantly, create records, add shipment details, and notify your team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Order Desk
    Order is created in Order Desk
  • Order Desk
    Order folder is changed in Order Desk
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
Arrow Right
2.
  • Order Desk
    Search order in Order Desk
  • Order Desk
    Create order in Order Desk
  • Order Desk
    Add note to order in Order Desk
  • Order Desk
    Set the checkout data or metadata of an order in Order Desk
  • Order Desk
    Add shipment to order in Order Desk
  • Order Desk
    Change order folder in Order Desk
  • Order Desk
    Change order tag in Order Desk

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Ready Workflows Ready Workflows for Order Desk + tawk.to Integration

Capture support tickets as orders, add customer notes, update fulfillment folders, and notify your team, all in just one click.

Most popular automationmost-popular-automations
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Connect more apps to your Order Desk + tawk.to flow

Streamline your customer support and order fulfillment by connecting your core setup to downstream tools. Pick a combination and activate it in one click.

Order Desk
tawk.to
+
ShopifyShopify (8)
+
ZendeskZendesk (8)
+
SlackSlack (8)
+
QuickBooks OnlineQuickBooks Online (8)
+
Google SheetsGoogle Sheets (8)
+
MailchimpMailchimp (8)
T
O
S
When a tawk.to ticket is created, create an order in Order Desk and add a Shopify order
Every tawk.to ticket immediately generates a new order in Order Desk and records a matching order in Shopify without manual entry.
T
O
S
When a tawk.to chat ends, add a note in Order Desk and create a Shopify customer
Support conversations ending in tawk.to update Order Desk notes and automatically create a new customer record in Shopify.
T
O
S
When a tawk.to ticket is created, change the Order Desk folder and update Shopify fulfillment
New tawk.to tickets shift Order Desk order folders and update fulfillment statuses in Shopify automatically.
T
O
S
When a tawk.to transcript is created, search Order Desk and create a Shopify draft order
New tawk.to chat transcripts prompt an Order Desk search and generate a draft order in Shopify.
T
O
S
If a tawk.to ticket mentions a refund request, update Order Desk and cancel the Shopify order
Refund requests in tawk.to automatically tag Order Desk orders and cancel matching entries in Shopify.
T
O
S
When a tawk.to chat ends, add a shipment in Order Desk and close the Shopify order
Completed tawk.to chats add tracking details to Order Desk orders and close corresponding Shopify orders.
T
O
S
Use Claude to analyze tawk.to transcripts, create an Order Desk order, and update Shopify
Claude reviews tawk.to transcripts, extracts order requirements for Order Desk, and updates customer details in Shopify.
T
O
S
S
When a tawk.to ticket is created, create an Order Desk order, a Shopify order, and notify Slack
Support tickets trigger automated order creation in Order Desk and Shopify while alerting the fulfillment channel on Slack.

Supported triggers and actions for Order Desk and tawk.to

Mix and match to build the exact automation you need

Order Desk
Order Desk Triggers & Actions
Order is created in Order Desk
Triggers the automation when a new order is created
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Order folder is changed in Order Desk
Triggers the automation when an order is moved to a different folder
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Search order in Order Desk
Search a specific order by Email
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Create order in Order Desk
Creates a new order
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Add note to order in Order Desk
Adds a note to the order
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Set the checkout data or metadata of an order in Order Desk
Sets the checkout data or metadata for an order
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Add shipment to order in Order Desk
Adds shipment details to an existing order
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Change order folder in Order Desk
Move order to a different folder
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Change order tag in Order Desk
Updates the order tag
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tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available

What can you automate with Order Desk + tawk.to?

Streamline support-driven fulfillment by connecting customer conversations directly to your order management workflow.

What you can automate?
🔄
Turn support tickets into orders automatically
Create a new order in Order Desk the moment a customer ticket is created in tawk.to, eliminating manual copying between chat and fulfillment.
📋
Capture every chat transcript and ticket field
Map custom fields and message details from tawk.to straight into Order Desk notes and metadata fields for complete order context.
🔔
Alert your team the moment a chat ends
Notify fulfillment staff instantly when a tawk.to chat session concludes, ensuring rapid follow-up on customer requests.
🔀
Route orders based on ticket category
Automatically assign specific order folders or tags in Order Desk depending on the department or topic selected in tawk.to.
🔄
Keep order metadata updated in real time
Reflect ongoing tawk.to ticket updates directly inside your Order Desk order records to keep fulfillment teams informed.
🔍
Search and update existing orders
Look up existing orders in Order Desk using tawk.to customer details before creating duplicates, ensuring clean order histories.
📦
Manage fulfillment status changes
Add shipments and change order folders in Order Desk as support tickets reach resolution in tawk.to.
🔗
Sync support orders with Google Sheets
Extend your tawk.to and Order Desk workflow by logging every new order and chat transcript directly into a Google Sheets tracking log.
And much more...

Who is Order Desk + tawk.to integration for?

Customer support and e-commerce teams connect Order Desk and tawk.to to turn live conversations into actionable orders without manual data entry.

E-commerce analysts
E-commerce analysts
Customer support managers
Customer support managers
Agency account managers
Agency account managers
Fulfillment coordinators
Fulfillment coordinators
E-commerce operations leads
E-commerce operations leads
Customer success leads
Customer success leads
📈
E-commerce analysts
You're running live chat support and tracking order conversions, but your reports only update when someone manually exports tickets and orders, so the fulfillment counts you're reviewing against are always a few hours behind — with this integration, every new order lands instantly and your data stays current.
Customer support managers
You need to act fast when VIP customers chat in, and you find out too late because support logs live in tawk.to while orders sit in Order Desk — connecting these apps means every support ticket instantly creates or updates the matching order so your team stays fully aligned.
🤝
Agency account managers
You answer to a client who wants to see live order and support progress, but your team spends hours cross-referencing tawk.to chats with Order Desk fulfillment status — automating both apps means client dashboards update in real time as tickets close and orders ship.
📦
Fulfillment coordinators
The order volume from customer chats is too high for anyone to keep up by hand, leading to missed shipments and duplicated manual entries between tawk.to and Order Desk — this integration means every chat transcript or ticket automatically drives order creation and fulfillment tracking without human error.
🛒
E-commerce operations leads
You own order fulfillment and depend on customer support to hand over buyer details from tawk.to chats, but information gets lost between chats and Order Desk — automating both apps means every chat and ticket instantly populates your order management workflow so fulfillment starts immediately.
🗂️
Customer success leads
You need a reliable history of customer interactions tied directly to their purchases, but you keep finding gaps between tawk.to message transcripts and Order Desk order records — with this integration, every conversation note and order detail links together seamlessly for a complete customer timeline.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Order Desk + tawk.to

Build and manage your Order Desk + tawk.to automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Order Desk + tawk.to with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
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Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Order Desk to tawk.to?
Frequently Asked Questions
You can connect Order Desk to tawk.to in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations connecting with tools like Shopify, Slack, and Google Sheets.
Can I automatically create Order Desk orders from tawk.to support tickets?
Frequently Asked Questions
Can I connect Order Desk, tawk.to, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Order Desk and tawk.to?
Frequently Asked Questions
How do Order Desk order folders update from tawk.to chats?
Frequently Asked Questions
Can tawk.to chat transcripts trigger Order Desk updates?
Frequently Asked Questions
How do I automate Order Desk and tawk.to without coding?
Frequently Asked Questions
Is the Order Desk and tawk.to integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Order Desk or tawk.to With 1500+ Other Apps

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