Olark + WATI Integration
Integrate Olark to WATI in one click, or tell Integrately AI how you want each chat transcript handled. Capture visitor details, create or update contacts in WATI, alert your team, and trigger automated follow-ups instantly.
Free forever.Use premium features free for 14 days.1.
Transcript is received in Olark Instant
Message is received in WATI Instant- Reply is received to sent message in WATI Instant
- Contact is created in WATI
- Message is read in WATI Instant
- Message is delivered in WATI Instant
2.
- Send template message in WATI
- Send session message in WATI
- Create contact in WATI
- Update contact attributes in WATI
Trusted by experts at...
Ready Workflows for Olark + WATI Integration
Capture chat transcripts, create WATI contacts, send template messages, alert your team, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Olark + WATI flow
Teams often want to log chat transcripts in spreadsheets, sync lead details to CRMs, and notify team channels after a conversation ends. Pick a combination and activate it in one click.
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HubSpot (8)
HubSpot (8) +
Google Sheets (8)
Google Sheets (8) +
Mailchimp (8)
Mailchimp (8) +
Slack (8)
Slack (8) +
Typeform (4)
Typeform (4) +
Calendly (4)
Calendly (4) O
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Create a HubSpot contact from every Olark transcript, and update WATI contact attributes.
New Olark transcripts automatically create contacts in HubSpot and update WATI contact attributes, eliminating manual data entry.
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Log every Olark chat transcript in HubSpot, and send a WATI template message to the visitor.
Log Olark conversations in HubSpot and dispatch instant WATI template messages to ensure prompt customer engagement.
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When an Olark transcript arrives, update the matching HubSpot contact and send a WATI session message.
Existing HubSpot contacts are updated with new Olark chat details while WATI sends an active session message.
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Create a HubSpot task from every Olark chat transcript, and send a WATI template message for follow-up.
Turn Olark live chats into actionable HubSpot follow-up tasks while triggering automated WATI template messages.
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If an Olark chat mentions sales, create a HubSpot deal and send a WATI template message to the contact.
Qualify sales inquiries from Olark chats by creating HubSpot deals and dispatching targeted WATI template messages.
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When a HubSpot deal updates after an Olark chat, send a WATI template message to confirm the status.
Keep customers informed on WhatsApp via WATI whenever their associated HubSpot deal progresses following an Olark chat.
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Use Claude to summarise every Olark chat transcript, save the note in HubSpot, and send a WATI template message.
Claude generates concise summaries of Olark transcripts for HubSpot notes, followed by automated WATI template messages.
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Create a HubSpot contact from an Olark transcript, send a WATI template message, and alert your team on Slack.
Sync Olark chats to HubSpot contacts, trigger WATI WhatsApp messages, and notify your internal team on Slack.
Supported triggers and actions for Olark and WATI
Mix and match to build the exact automation you need
Olark Triggers & Actions
Instant
Transcript is received in Olark
Triggers the automation when a new transcript is created
Try it → What can you automate with Olark + WATI?ీల
Streamline your live chat operations by connecting website interactions directly to WhatsApp messaging workflows.
💬
Sync chat transcripts to WhatsApp messages
Automatically trigger WATI template messages the moment a website visitor finishes an Olark live chat session. Eliminate manual messaging delays and engage prospects instantly.
📋
Capture every submitted chat detail
Map all visitor metadata, custom variables, and conversation transcripts from Olark directly into your destination database or CRM. Maintain comprehensive records for every interaction.
🔔
Alert your team the second chats arrive
Notify your sales or support staff instantly in Slack or via WATI when a new website chat transcript is received. Ensure high-priority inquiries get immediate attention.
🔀
Route chats based on submitted fields
Check chat content for specific keywords like sales or support, then route contacts to different workflows or assign priority tags automatically.
🔄
Keep destination records up to date
Update existing CRM contacts, spreadsheet rows, and subscriber profiles whenever returning visitors initiate new live chat conversations on your website.
✨
Create or update instead of duplicating
Check if a contact already exists before creating a new record in your CRM or messaging platform. Prevent duplicate entries and maintain clean data hygiene.
🏷️
Handle later status and resolution updates
Update tracking sheets and send automated closing messages on WhatsApp when live chat support tickets are marked as resolved.
🔌
Extend flows to Slack team channels
Connect your Olark and WATI automation to Slack to broadcast conversation transcripts and keep internal departments fully aligned.
And much more...
Who is Olark + WATI integration for?
Support and sales teams connecting live website chats to WhatsApp communication platforms to eliminate manual handoffs and speed up customer response times.
Performance marketers
Support managers
Account executives
Sales operations leads
Customer success reps
Operations directors
📈
Performance marketers
You're running campaigns across multiple web pages but your tracking sheet only updates when someone manually exports transcripts, so the lead counts you're optimising against are always a few hours behind — this integration means every new chat transcript lands in your sheet instantly and your data stays current.
⚡
Support managers
You manage website live chat queues but find out about missed inquiries hours later when checking logs by hand, leaving potential customers waiting too long — automating both apps means every Olark transcript triggers an instant WhatsApp message in WATI so your response times drop.
🤝
Account executives
You rely on website chat leads to build your pipeline but struggle to keep client records updated across platforms while keeping stakeholders informed of progress — connecting these apps means every new chat automatically updates your CRM and messaging records without manual effort.
📊
Sales operations leads
The volume of inbound website chats is too high for your team to keep up with by hand, leading to missed follow-ups and lost sales opportunities — with this integration, every chat transcript is processed instantly to create contacts and trigger follow-ups.
🎯
Customer success reps
You own the onboarding stage and depend on website support agents to hand over chat details before you can reach out to new users — automating both apps means chat transcripts flow directly into your messaging platform the moment a conversation concludes.
🗂️
Operations directors
You need a reliable audit trail of all website interactions but keep finding gaps where chat logs were forgotten or misplaced by staff — this integration means every single transcript is captured and logged automatically across your entire tech stack.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Olark + WATI
Build and manage your Olark + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Olark + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Olark + WATI Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Olark to WATI?
You can connect Olark to WATI in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation and map the fields for you. Connect your accounts, select your preferred workflow with tools like HubSpot or Google Sheets, and activate it instantly.
Can I automatically send WhatsApp messages when a live chat transcript is received in Olark?
Can I connect Olark, WATI, and Slack?
What is a good Zapier alternative for Olark and WATI?
How does Olark data get passed into WATI contacts?
Can I update WATI contact attributes when an Olark chat concludes?
Do I need coding skills to automate Olark and WATI?
Is the Olark and WATI integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
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