Nicereply + Twilio Integration

Integrate Nicereply to Twilio in one click, or tell Integrately AI how you want each survey rating handled. Notify customers, send WhatsApp messages, and alert your support team automatically.

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1.
  • Nicereply
    Rating is created in Nicereply
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Nicereply + Twilio Integration

Capture feedback, trigger instant SMS alerts, send WhatsApp messages, and notify your support team, all in just one click.

Most popular automationsmost-popular-automations
Nicereply + Twilio Integration

Send Twilio sms for new Nicereply rating

When you receive a new Nicereply rating, you can automatically send a Twilio sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Twilio sms today. Your future self will thank you.
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Connect more apps to your Nicereply + Twilio flow

Route feedback to your CRM, log tickets in your support desk, and alert your team channels the moment a rating arrives. Pick a combination and activate it in one click.

Nicereply
Twilio
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ZendeskZendesk (3)
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FreshdeskFreshdesk (3)
+
HubSpotHubSpot (3)
+
SalesforceSalesforce (3)
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IntercomIntercom (3)
+
SlackSlack (3)
N
Z
T
Create a Zendesk ticket from every Nicereply rating, and send an SMS alert in Twilio
New Nicereply ratings immediately create a Zendesk ticket while Twilio dispatches an SMS alert, so support teams never miss feedback.
N
Z
T
When a low Nicereply rating is received, create a Zendesk ticket and send a WhatsApp message in Twilio
Poor customer ratings generate urgent Zendesk tickets and WhatsApp notifications in Twilio instantly.
N
Z
T
Use Claude to analyse Nicereply survey comments, update the Zendesk ticket, and send a Twilio SMS
Claude evaluates customer survey sentiment, updates Zendesk, and triggers a Twilio SMS update automatically.

Supported triggers and actions for Nicereply and Twilio

Mix and match to build the exact automation you need

Nicereply
Nicereply Triggers & Actions
Rating is created in Nicereply
Triggers the automation when a new rating is received
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No action is available
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
Try it →

What can you automate with Nicereply + Twilio?

Connect your survey tools and cloud communications to streamline customer feedback notifications and follow-up messaging.

What you can automate?
💬
Send SMS alerts for new ratings
Trigger instant text messages in Twilio whenever a rating is created in Nicereply. Keep your team informed without checking survey dashboards manually.
📱
Dispatch WhatsApp messages for feedback
Send automated WhatsApp messages through Twilio containing customer survey scores and feedback comments the moment they arrive.
🔔
Alert support teams instantly
Notify your staff via Twilio SMS or WhatsApp as soon as a customer submits satisfaction feedback, ensuring rapid response times.
🔀
Route messages based on rating scores
Send urgent Twilio SMS alerts for low ratings while routing positive feedback into standard notification channels automatically.
📞
Initiate phone calls for critical feedback
Place outbound phone calls using Twilio whenever a critical customer rating is created in Nicereply to address issues directly.
📝
Log call and message details
Capture communication history and status changes in your connected apps to maintain complete records of every customer interaction.
🔄
Manage follow-up communication states
Track the lifecycle of customer feedback from initial survey submission through Twilio message delivery and agent follow-up.
🌐
Extend workflows to your entire tech stack
Connect Nicereply and Twilio with CRM platforms, helpdesks, and team chat apps like Slack to build multi-step automation pipelines.
And much more...

Who is Nicereply + Twilio integration for?

Customer success and support teams automate feedback routing and SMS alerts to eliminate manual follow-up delays.

Customer Success Managers
Customer Success Managers
Support Team Leads
Support Team Leads
Operations Directors
Operations Directors
Support Agents
Support Agents
Account Executives
Account Executives
Quality Assurance Leads
Quality Assurance Leads
📈
Customer Success Managers
You review satisfaction survey metrics weekly to spot retention risks, but manual exports leave your dashboards hours behind — automating both apps means every new rating triggers an instant Twilio SMS alert so your team acts immediately.
⚡
Support Team Leads
You need to respond immediately when a customer leaves negative feedback, but monitoring survey inboxes manually causes unacceptable delays — with this integration, low ratings instantly dispatch urgent WhatsApp messages through Twilio.
📋
Operations Directors
You report on customer feedback performance to executive leadership, but data silos make compiling survey scores tedious — integrating these apps means every rating flows straight into your communication workflows without manual copying.
🔄
Support Agents
You handle high volumes of customer tickets daily and struggle to keep communication channels updated with survey outcomes — automating both apps means notification messages are sent out the moment a rating is created in Nicereply.
🎯
Account Executives
You depend on customer feedback handoffs to manage client relationships, but delayed survey notifications leave you unaware of satisfaction drops — automating both apps means you receive instant Twilio SMS updates for your accounts.
📊
Quality Assurance Leads
You maintain records of service quality metrics, but manual logging creates gaps in your historical feedback data — with this integration, every survey submission triggers immediate communication flows with zero missed entries.
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Why choose Integrately to automate Nicereply + Twilio

Build and manage your Nicereply + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Nicereply + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Nicereply to Twilio?
Frequently Asked Questions
You can connect Nicereply to Twilio in 1 click using ready-made templates on Integrately, or use Integrately AI to set up custom workflows with apps like Zendesk, Freshdesk, and Slack.
Can I automatically send Twilio SMS messages when a Nicereply rating is submitted?
Frequently Asked Questions
Can I connect Nicereply, Twilio, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Nicereply and Twilio?
Frequently Asked Questions
How does Nicereply survey data trigger Twilio messaging?
Frequently Asked Questions
Can Twilio trigger actions in other apps when call statuses change?
Frequently Asked Questions
Do I need coding skills to automate Nicereply and Twilio?
Frequently Asked Questions
Is the Nicereply and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Nicereply or Twilio With 1500+ Other Apps

Nicereply
Popular Nicereply Integrations
Connect Nicereply to customer success platforms, CRMs, and reporting tools to streamline feedback management.
See All
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Twilio
Popular Twilio Integrations
Sync Twilio with messaging apps, CRM systems, and helpdesks to automate communication workflows.
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Twilio Integrations arrow right
No popular apps found