MSG91 + WhatsApp Integration

Integrate MSG91 to WhatsApp in one click, or tell Integrately AI how you want each campaign handled. Trigger templates, send custom messages, update contact logs, and track delivery reports automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
  • WhatsApp
    Message is received in WhatsApp Instant
Arrow Right
2.

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for MSG91 + WhatsApp Integration

Trigger WhatsApp messages from new campaigns, send template responses, log delivery reports, and notify teams, all in just one click.

Most popular automationmost-popular-automations
WhatsApp + MSG91 Integration

Send sms from MSG91 for new message received in WhatsApp

There are many reasons why you would want to send an sms in MSG91 when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your MSG91 + WhatsApp flow

Connect your communication pipeline to CRM, e-commerce, spreadsheet, and support tools to keep records unified across teams. Pick a combination and activate it in one click.

MSG91
WhatsApp
+
ShopifyShopify (3)
+
Google SheetsGoogle Sheets (3)
+
HubSpotHubSpot (3)
+
CalendlyCalendly (3)
+
StripeStripe (3)
+
GmailGmail (3)
S
W
M
When a new Shopify order is created, send a WhatsApp confirmation message and run a campaign in MSG91.
New Shopify orders automatically trigger a WhatsApp customer confirmation and initiate an MSG91 campaign without manual exports.
S
W
M
When a Shopify customer is created, send a welcome message in WhatsApp and send an SMS in MSG91.
New Shopify customers receive an instant WhatsApp greeting and an MSG91 SMS confirmation right after registration.
S
W
M
When a Shopify order is fulfilled, update tracking details, send a WhatsApp update, and send an MSG91 delivery SMS.
Fulfilled Shopify orders trigger automated WhatsApp delivery notices and MSG91 SMS updates instantly.

Supported triggers and actions for MSG91 and WhatsApp

Mix and match to build the exact automation you need

MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
Try it →
Campaign is created in MSG91
Triggers the automation when a new campaign is created
Try it →
Send SMS in MSG91
Sends a text message to particular recipients
Try it →
Run Campaign in MSG91
Runs a campaign
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with MSG91 + WhatsApp?

Streamline your customer messaging by connecting communication triggers directly to instant WhatsApp responses and campaign updates.

What you can automate?
💬
Trigger WhatsApp messages from new MSG91 campaigns
Automatically send WhatsApp template messages the moment a new campaign is created in MSG91. Keep your audience engaged across channels instantly.
📋
Capture every campaign detail and delivery report
Map all available MSG91 delivery reports and campaign fields into tracking sheets or CRM logs instead of relying on manual data entry.
🔔
Alert your team the moment messages arrive
Send instant notifications whenever a new message is received in WhatsApp or an MSG91 delivery report updates.
🔀
Route communications based on message content
Send different message templates or SMS follow-ups depending on the specific keywords and data submitted in your customer chats.
🔄
Keep your tracking logs completely up to date
Automatically update spreadsheet rows and CRM records whenever campaign statuses or delivery reports change in MSG91.
📂
Add or update records without creating duplicates
Search existing contacts before creating new entries in your database, ensuring clean records across your communication tools.
⏱️
Handle delivery failures and status changes
Automatically trigger backup SMS reminders in MSG91 whenever a WhatsApp message or campaign delivery encounters an issue.
🔌
Extend your messaging flow to Google Sheets
Connect your MSG91 and WhatsApp workflow directly to Google Sheets to log every customer interaction and campaign metric automatically.
And much more...

Who is MSG91 + WhatsApp integration for?

Connecting MSG91 and WhatsApp helps growing businesses, support teams, and marketers streamline messaging and customer communications without manual overhead.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Sales representatives
Sales representatives
Operations coordinators
Operations coordinators
Account managers
Account managers
Business owners
Business owners
📈
Performance marketers
You're running messaging campaigns in MSG91 but your tracking logs only update when someone manually exports delivery data, so your campaign metrics are always a few hours behind — with this integration, every new campaign status lands in your workspace instantly and your data stays current.
🎧
Customer support leads
You manage inquiries coming through WhatsApp but miss critical follow-ups because customer texts aren't synced with your communication platform — automating both apps means every incoming message triggers instant notifications and your team responds without delay.
💼
Sales representatives
You rely on MSG91 campaigns to generate client interest but manually copy contact responses into messaging channels, causing frustrating delays in outreach — connecting these apps means lead interactions flow directly into WhatsApp conversations.
⚙️
Operations coordinators
You oversee high-volume customer notifications and struggle to reconcile MSG91 delivery reports with active chat threads by hand — this integration means every delivery status and message update syncs automatically across your entire workflow.
🤝
Account managers
You coordinate client onboarding updates across multiple messaging channels but keep finding gaps in your communication history — with this integration, every campaign notification and customer reply is recorded accurately.
🏢
Business owners
You scale customer outreach using MSG91 and WhatsApp but spend valuable hours jumping between platforms to verify message delivery — automating both apps means your customer communication runs smoothly in the background.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate MSG91 + WhatsApp

Build and manage your MSG91 + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect MSG91 + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect MSG91 + WhatsApp Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect MSG91 + WhatsApp Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect MSG91 to WhatsApp?
Frequently Asked Questions
You can connect MSG91 to WhatsApp in 1-click using ready templates on Integrately, or ask Integrately AI to build the automation and map the fields.
Can I automatically send WhatsApp messages when an MSG91 campaign is created?
Frequently Asked Questions
Can I connect MSG91, WhatsApp, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for MSG91 and WhatsApp?
Frequently Asked Questions
How does MSG91 handle delivery reports in integrations?
Frequently Asked Questions
Can incoming WhatsApp messages trigger MSG91 SMS?
Frequently Asked Questions
Do I need coding skills to automate MSG91 and WhatsApp?
Frequently Asked Questions
Is the MSG91 and WhatsApp integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect MSG91 or WhatsApp With 1500+ Other Apps

MSG91
Popular MSG91 Integrations
Connect MSG91 with CRMs, email tools, and marketing platforms to manage and follow up on your outreach campaigns.
See All
MSG91 Integrations arrow right
No popular apps found
WhatsApp
Popular WhatsApp Integrations
Sync WhatsApp with customer support, e-commerce, and project management tools to keep messaging active across your stack.
See All
WhatsApp Integrations arrow right
No popular apps found