MSG91 + Twilio Integration

Integrate MSG91 to Twilio in one click, or tell Integrately AI how you want each campaign handled. Send WhatsApp messages, run follow-ups, and trigger automated alerts instantly.

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1.
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • MSG91
    Send SMS in MSG91
  • MSG91
    Run Campaign in MSG91
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for MSG91 + Twilio Integration

Capture campaign details, send WhatsApp messages, update delivery reports, log calls, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Twilio + MSG91 Integration

Send sms from MSG91 for new sms received in Twilio

There are many reasons why you would want to send an sms in MSG91 when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of sms.

No matter what your reason, setting up sms notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

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Connect more apps to your MSG91 + Twilio flow

Send campaign updates to your CRM, sync delivery metrics to your support desk, and notify your team across channels. Pick a combination and activate it in one click.

MSG91
Twilio
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ShopifyShopify (3)
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WooCommerceWooCommerce (3)
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HubSpotHubSpot (3)
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SalesforceSalesforce (3)
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ZendeskZendesk (3)
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TypeformTypeform (3)
M
S
T
Create a Shopify customer for every campaign created in MSG91 and dispatch a WhatsApp message in Twilio
New MSG91 campaigns automatically create customer entries in Shopify while triggering immediate Twilio WhatsApp messages, removing manual data entry entirely.
M
S
T
When an MSG91 delivery report updates, log the event in Shopify and send an SMS notification in Twilio
Track delivery success by updating Shopify records automatically and alerting your team through Twilio SMS.
M
S
T
C
Use Claude to analyse MSG91 campaign delivery reports, update Shopify records, and send a Twilio SMS summary
AI analyses campaign delivery metrics from MSG91, updates Shopify, and notifies stakeholders via Twilio.

Supported triggers and actions for MSG91 and Twilio

Mix and match to build the exact automation you need

MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
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Campaign is created in MSG91
Triggers the automation when a new campaign is created
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Send SMS in MSG91
Sends a text message to particular recipients
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Run Campaign in MSG91
Runs a campaign
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with MSG91 + Twilio?

Connect your cloud communication platforms to trigger instant messaging, manage campaign updates, and streamline customer interactions.

What you can automate?
🚀
Trigger instant Twilio messages from MSG91 campaigns
Launch automated communication workflows by sending a Twilio WhatsApp message or SMS the exact moment a campaign is created in MSG91. Eliminate manual delays between marketing outreach and customer contact.
📋
Capture every submitted field and delivery report
Map available MSG91 delivery reports and campaign parameters directly into your destination records instead of only basic text. Your tracking logs become a complete source for review and analysis.
🔔
Notify the right team member immediately
Alert sales reps or support agents via Twilio SMS the moment a call finishes or a message is received in Twilio. Ensure urgent customer communications receive rapid attention.
🔀
Route communications based on submitted criteria
Send different Twilio message templates or run specific MSG91 campaigns depending on the status changes or recording availability. Direct every interaction to the appropriate workflow automatically.
🔄
Keep destination records up to date as statuses change
Update call details, message logs, and delivery reports across your connected apps whenever Twilio call statuses change or MSG91 reports are updated.
👥
Add or update records instead of creating duplicates
Search existing customer entries before creating new ones in your CRM or database when processing Twilio phone numbers and MSG91 campaign lists. Maintain a clean, deduplicated database.
📞
Handle later communication status changes
Automate follow-up actions when Twilio call statuses change, recordings become available, or transcriptions are ready. Trigger next steps without manual oversight.
🔗
Extend your communication workflow to HubSpot
Connect MSG91 and Twilio with HubSpot to automatically create contacts and log engagement activities whenever campaigns run or messages arrive.
And much more...

Who is MSG91 + Twilio integration for?

Communication managers, support leads, and marketing directors eliminate manual messaging delays, streamline multi-channel outreach, and keep campaign engagement records accurate across platforms.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Account executives
Account executives
Operations teams
Operations teams
Sales development reps
Sales development reps
Communications directors
Communications directors
📈
Performance marketers
You're running outreach campaigns across multiple channels but your tracking reports only update when someone manually exports delivery logs, so the metrics you're optimising against are always a few hours behind — with this integration, every delivery report lands in your system instantly and your campaign data stays current.
🎧
Customer support leads
You manage incoming client queries and phone interactions but find out about missed calls or failed text deliveries too late to intervene, leaving customers waiting for assistance — automating both apps means every Twilio call status change and delivery report triggers immediate notifications so your team can act fast.
💼
Account executives
You answer to clients who want immediate proof of campaign progress and message delivery, but gathering those logs by hand eats into your selling time — this integration means every MSG91 campaign launch and Twilio message dispatch is recorded automatically, giving your clients exact visibility without extra effort.
⚙️
Operations teams
The volume of daily customer calls, SMS messages, and campaign dispatches is too high for anyone to keep up by hand, leading to missed updates and fragmented communication histories — connecting these apps means every interaction flows securely into your database without manual data entry.
📞
Sales development reps
You own the outreach follow-up step and depend on marketing campaigns to trigger initial prospect interest, but handoff delays cause leads to go cold before you can call them — with this integration, every new MSG91 campaign creation instantly initiates your Twilio communication sequence.
📊
Communications directors
You need a reliable history of all messaging and call recordings to audit team performance, but keep finding gaps in your records caused by manual logging errors — automating both apps means every communication event is captured with absolute fidelity and zero missing records.
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Why choose Integrately to automate MSG91 + Twilio

Build and manage your MSG91 + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect MSG91 + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect MSG91 to Twilio?
Frequently Asked Questions
You can connect MSG91 to Twilio instantly using 1-click workflows or ask Integrately AI to build the automation and map the fields. With 42,000+ active users and 1,500+ integrations including Shopify, HubSpot, and Zendesk, setting up your communication flows takes minutes.
Can I send a Twilio WhatsApp message automatically when an MSG91 campaign is created?
Frequently Asked Questions
Can I connect MSG91, Twilio, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for MSG91 and Twilio?
Frequently Asked Questions
How does MSG91 handle delivery reports in integrations?
Frequently Asked Questions
Can Twilio call status changes trigger actions in other apps?
Frequently Asked Questions
Do I need coding skills to automate MSG91 and Twilio?
Frequently Asked Questions
Is the MSG91 and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect MSG91 or Twilio With 1500+ Other Apps

MSG91
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Connect MSG91 to email marketing, CRM, and analytics platforms to scale your messaging campaigns and track engagement.
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Twilio
Popular Twilio Integrations
Sync Twilio with customer support, marketing automation, and database tools to streamline voice and text communications.
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