Teamwork Desk + Moskit Integration

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Moskit + Teamwork Desk Integration

Create Teamwork Desk ticket for new Moskit deal

Moskit is a great tool for managing customer relationships. However, when an deal is created in Moskit, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Teamwork Desk whenever an deal is created in Moskit. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Teamwork Desk + Moskit Integration

Create Moskit contact from new Teamwork Desk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Moskit. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Moskit integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Moskit.

This makes it easy to keep track of your support tickets and contacts in one place.
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Teamwork Desk + Moskit Integration
1.
  • Teamwork Desk
    Ticket is created in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is assigned in Teamwork Desk Instant
  • Teamwork Desk
    Thread is updated in Teamwork Desk Instant
  • Teamwork Desk
    Customer sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is unassigned in Teamwork Desk Instant
  • Teamwork Desk
    Agent sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket note is created in Teamwork Desk Instant
  • Teamwork Desk
    Customer is created in Teamwork Desk Instant
  • Moskit
    Contact is created in Moskit
  • Moskit
    Company is created in Moskit
  • Moskit
    Deal is created in Moskit
  • Moskit
    Product is created in Moskit
  • Moskit
    Project is created in Moskit
  • Moskit
    Activity is created in Moskit
2.
  • Teamwork Desk
    Update customer in Teamwork Desk
  • Teamwork Desk
    Add reply to a ticket in Teamwork Desk
  • Teamwork Desk
    Remove ticket in Teamwork Desk
  • Teamwork Desk
    Create ticket in Teamwork Desk
  • Teamwork Desk
    Create customer in Teamwork Desk
  • Teamwork Desk
    Search Ticket in Teamwork Desk
  • Teamwork Desk
    Search customer in Teamwork Desk
  • Moskit
    Create contact in Moskit
  • Moskit
    Update contact in Moskit
  • Moskit
    Search contact in Moskit
  • Moskit
    Create company in Moskit
  • Moskit
    Search company in Moskit
  • Moskit
    Update company in Moskit
  • Moskit
    Create deal in Moskit
  • Moskit
    Search deal in Moskit
  • Moskit
    Update deal in Moskit
  • Moskit
    Search user in Moskit
  • Moskit
    Search product in Moskit
  • Moskit
    Create product in Moskit
  • Moskit
    Update product in Moskit
  • Moskit
    Create project in Moskit
  • Moskit
    Search project in Moskit
  • Moskit
    Update project in Moskit
  • Moskit
    Create activity in Moskit
  • Moskit
    Search activity in Moskit
  • Moskit
    Update activity in Moskit
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