MOCO is a great tool for managing customer relationships. However, when an lead is created in MOCO, it can be difficult to track the progress of that lead and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.
A solution to this problem is to create a ticket in Zammad whenever an lead is created in MOCO. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the lead.
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MOCO
MOCO is an efficient ERP software tailored specifically for agencies, consultancies, and IT service providers. It covers a range of functions, from project management to customer relationship handling, invoicing, and expense tracking.
Zammad is a customer service software for helpdesks, call centers, and ticketing. It helps you build an efficient helpdesk, manage your customer relationships from start to finish, and turn one-time customers into repeat buyers.