Microsoft Dynamics 365 CRM + Syncro Integration

Integrate Microsoft Dynamics 365 CRM to Syncro in one click, or tell Integrately AI how you want each contact handled. Sync customer records, track tickets, update accounts, and streamline your operations seamlessly.

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1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • Syncro
    Customer is created in Syncro
  • Syncro
    Ticket is created in Syncro Instant
  • Syncro
    Ticket status is changed in Syncro Instant
  • Syncro
    Ticket is marked as resolved in Syncro Instant
  • Syncro
    RMM alert is created in Syncro Instant
  • Syncro
    Invoice is created in Syncro Instant
  • Syncro
    Payment is made in Syncro Instant
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2.
  • Microsoft Dynamics 365 CRM
    Search marketing list by name in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get contact by Id in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get marketing list members in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • Syncro
    Create customer in Syncro
  • Syncro
    Search customer in Syncro
  • Syncro
    Create ticket in Syncro
  • Syncro
    Create lead in Syncro

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Ready Workflows Ready Workflows for Microsoft Dynamics 365 CRM + Syncro Integration

Create customers, track support tickets, sync account updates, manage invoices, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Microsoft Dynamics 365 CRM + Syncro Integration

Create Syncro customer for new Microsoft Dynamics 365 CRM contact

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Microsoft Dynamics 365 CRM - Syncro integration, anytime a new Microsoft Dynamics 365 CRM contact is created, an Syncro customer should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
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Syncro + Microsoft Dynamics 365 CRM Integration

Create Microsoft Dynamics 365 CRM contact for new Syncro customer

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Syncro - Microsoft Dynamics 365 CRM integration, anytime a new Syncro customer is created, an Microsoft Dynamics 365 CRM contact should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
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Connect more apps to your Microsoft Dynamics 365 CRM + Syncro flow

Extend your automation pipeline with customer support, communication, and billing tools to keep every team aligned. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
Syncro
+
SalesforceSalesforce (4)
+
ZendeskZendesk (3)
+
QuickBooks OnlineQuickBooks Online (3)
+
SlackSlack (3)
+
StripeStripe (3)
+
Microsoft OutlookMicrosoft Outlook (3)
M
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Add every new Microsoft Dynamics 365 CRM contact to Syncro, and create a lead in Salesforce
New Microsoft Dynamics 365 CRM contacts appear in Syncro as a customer and in Salesforce as a lead automatically, eliminating manual data entry across platforms.
S
M
S
When a Syncro ticket is created, update the Microsoft Dynamics 365 CRM account and create a task in Salesforce
Support tickets raised in Syncro update your Microsoft Dynamics 365 CRM account and log a follow-up task in Salesforce instantly.
S
M
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When a Syncro invoice is created, update the Microsoft Dynamics 365 CRM account and log the record in Salesforce
New invoices generated in Syncro update your Microsoft Dynamics 365 CRM records and register the transaction details in Salesforce.
M
S
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When a Microsoft Dynamics 365 CRM lead is updated, sync the customer in Syncro and update the record in Salesforce
Lead modifications in Microsoft Dynamics 365 CRM automatically update your Syncro customer profile and Salesforce record.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Syncro

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Search marketing list by name in Microsoft Dynamics 365 CRM
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Get contact by Id in Microsoft Dynamics 365 CRM
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Get marketing list members in Microsoft Dynamics 365 CRM
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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Syncro
Syncro Triggers & Actions
Customer is created in Syncro
Triggers the automation when a new customer is created
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Instant
Ticket is created in Syncro
Triggers the automation when a new ticket is created
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Instant
Ticket status is changed in Syncro
Triggers the automation when the stauts of a ticket is updated
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Instant
Ticket is marked as resolved in Syncro
Triggers the automation when a ticket is marked as resolved
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Instant
RMM alert is created in Syncro
Triggers the automation when a remote monitoring and management (RMM) alert is created
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Instant
Invoice is created in Syncro
Triggers the automation when any invoice is added or modified
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Instant
Payment is made in Syncro
Triggers the automation when a payment is made
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Create customer in Syncro
Adds a new customer to the database
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Search customer in Syncro
Locates and retrieves customer information
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Create ticket in Syncro
Generates a new ticket
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Create lead in Syncro
Generates new leads for potential customers
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What can you automate with Microsoft Dynamics 365 CRM + Syncro?

Streamline your workflows by connecting CRM sales pipelines with MSP operations and support tickets.

What you can automate?
🔄
Sync CRM contacts into Syncro customers automatically
Create a customer in Syncro the moment a new contact is registered in Microsoft Dynamics 365 CRM. Eliminate manual re-typing and keep your customer database perfectly aligned.
📝
Capture every submitted field across platforms
Map complete contact and account details from Microsoft Dynamics 365 CRM straight into Syncro fields. Ensure no crucial customer data gets lost during transfers.
🔔
Alert your team instantly on new events
Notify your support or sales channels in Slack the moment a new ticket or lead arrives. Keep every stakeholder informed without switching between apps.
🔀
Route records based on submitted criteria
Trigger different actions depending on specific ticket types or lead statuses submitted in Microsoft Dynamics 365 CRM or Syncro. Direct work to the right department immediately.
🔄
Keep destination records up to date
Automatically update matching accounts and cases in Microsoft Dynamics 365 CRM whenever a ticket status changes or an invoice is created in Syncro.
🔍
Search and update instead of creating duplicates
Lookup existing customer profiles before creating new entries. Maintain a clean database by updating existing records when matching information is found.
💳
Handle later billing and payment status changes
Automatically update account records and generate invoices when payments are completed or tickets are marked as resolved in Syncro.
🔌
Extend your workflow to external tools
Connect your core automation pipeline to Slack, QuickBooks Online, or Zendesk to trigger multi-app operations from a single trigger event.
And much more...

Who is Microsoft Dynamics 365 CRM + Syncro integration for?

Connect customer relationship data with MSP operations to eliminate manual data entry, streamline support workflows, and keep every department aligned.

Sales Operations Managers
Sales Operations Managers
MSP Service Technicians
MSP Service Technicians
Account Managers
Account Managers
Billing Specialists
Billing Specialists
Customer Success Leads
Customer Success Leads
Support Supervisors
Support Supervisors
📈
Sales Operations Managers
You're reporting on pipeline metrics and account growth, but your revenue reports are always lagging behind — automating both apps means every new contact and opportunity syncs instantly and your dashboards stay current.
MSP Service Technicians
You need to act fast on critical client infrastructure alerts, but support tickets get buried in separate systems — this integration means every RMM alert and ticket update triggers immediate operational visibility.
🤝
Account Managers
You answer to clients who expect real-time progress on their service requests, but manual status updates take hours — connecting these apps means ticket resolutions and case updates flow across systems automatically.
🔄
Billing Specialists
The volume of new customer invoices and payment transactions is too high for anyone to keep up by hand — automating both apps means every invoice and payment record populates your accounting and CRM platforms instantly.
📋
Customer Success Leads
You own the onboarding stage and depend on sales teams to hand over new account details without missing fields — integrating these apps means account creation triggers seamless profile setup across your stack.
🔍
Support Supervisors
You need a reliable history of customer interactions and keep finding gaps in your support logs — this integration means every ticket status change and case note is recorded without manual errors.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Syncro

Build and manage your Microsoft Dynamics 365 CRM + Syncro automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Syncro with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Microsoft Dynamics 365 CRM to Syncro?
Frequently Asked Questions
You can connect Microsoft Dynamics 365 CRM to Syncro in 1 click using ready-made workflows on Integrately. Simply pick your preferred template, authenticate your accounts, and let Integrately AI handle the setup.
Can I automatically create a Syncro customer when a Microsoft Dynamics 365 CRM contact is created?
Frequently Asked Questions
Can I connect Microsoft Dynamics 365 CRM, Syncro, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Dynamics 365 CRM and Syncro?
Frequently Asked Questions
How does Microsoft Dynamics 365 CRM handle contact and account updates in this integration?
Frequently Asked Questions
How does Syncro manage tickets and customer records during automation?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Dynamics 365 CRM and Syncro?
Frequently Asked Questions
Is the Microsoft Dynamics 365 CRM and Syncro integration free?
Frequently Asked Questions
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You Can Also Connect Microsoft Dynamics 365 CRM or Syncro With 1500+ Other Apps

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