Microsoft Dynamics 365 CRM + Shift Integration

Integrate Microsoft Dynamics 365 CRM to Shift in one click, or tell Integrately AI how you want each order handled. Automate fulfillment, create customer profiles, log orders, and streamline warehouse dispatch instantly.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Dynamics 365 CRM
    Member is added to marketing list in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
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2.
  • Microsoft Dynamics 365 CRM
    Search marketing list by name in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get contact by Id in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get marketing list members in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • Shift
    Create order in Shift
  • Shift
    Create customer in Shift
  • Shift
    Create product in Shift

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Ready WorkflowsReady Workflows   for Microsoft Dynamics 365 CRM + Shift Integration

Create orders, set up customer profiles, sync product data, update sales records, and trigger fulfillment, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Microsoft Dynamics 365 CRM + Shift flow

Notify your team on messaging apps, log invoice records, and update support tickets after each order goes through. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
Shift
+
ShopifyShopify (4)
+
SlackSlack (4)
+
QuickBooks OnlineQuickBooks Online (4)
+
GmailGmail (4)
+
Google DriveGoogle Drive (4)
+
ZendeskZendesk (4)
M
S
S
When a sales order is created in Microsoft Dynamics 365 CRM, create an order in Shift, and create an order in Shopify.
New sales orders appear in Shift and Shopify instantly, so multi-channel stores stay aligned without manual copying.
M
S
S
When a contact is created in Microsoft Dynamics 365 CRM, create a customer in Shift, and create a customer in Shopify.
New contacts populate your Shift customer base and your Shopify store simultaneously, removing manual export work.
M
S
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When an account is created in Microsoft Dynamics 365 CRM, create a customer in Shift, and add a product in Shopify.
New accounts trigger customer creation in Shift while updating your Shopify product catalog to match.
M
S
S
When a lead is created in Microsoft Dynamics 365 CRM, create a customer in Shift, and create an order in Shopify.
Converted leads immediately establish customer profiles in Shift and generate corresponding Shopify orders.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Shift

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Member is added to marketing list in Microsoft Dynamics 365 CRM
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Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Search marketing list by name in Microsoft Dynamics 365 CRM
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Get contact by Id in Microsoft Dynamics 365 CRM
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Get marketing list members in Microsoft Dynamics 365 CRM
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
Try it →
Get account by ID in Microsoft Dynamics 365 CRM
Try it →
Shift
Shift Triggers & Actions
No trigger is available
Create order in Shift
Creates a new order
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Create customer in Shift
Adds a new customer to the database
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Create product in Shift
Generates and launch new products
Try it →

What can you automate with Microsoft Dynamics 365 CRM + Shift?

Connect your CRM and logistics workflows to eliminate manual data entry and accelerate order fulfillment.

What you can automate?
🚀
Turn sales orders into fulfillment records instantly
Trigger warehouse orders in Shift the moment a sales order is created in Microsoft Dynamics 365 CRM. Your logistics team receives complete order details without manual copying.
📋
Capture every submitted field in your orders
Map all available line items, quantities, and customer notes from Microsoft Dynamics 365 CRM directly into Shift. Your warehouse team gets precise specifications every time.
🔔
Alert your logistics channel the second orders arrive
Notify your fulfillment team on Slack or via email immediately when a new sales order is processed. Warehouse staff can begin staging inventory without delay.
🔀
Route orders based on customer tier or region
Handle standard orders and priority shipments differently by setting up conditional rules. Direct high-priority requests to specialized warehouse bays automatically.
🔄
Keep customer profiles synchronized across platforms
Update customer records in Shift whenever contact details or account information changes in Microsoft Dynamics 365 CRM. Your databases stay consistent without manual upkeep.
🔍
Search and update existing accounts effortlessly
Look up existing records in Microsoft Dynamics 365 CRM before creating new Shift entries. Prevent duplicate customer profiles and maintain clean data hygiene.
📑
Handle quotation updates and revisions seamlessly
Adjust fulfillment orders in Shift whenever a sales quote is updated in Microsoft Dynamics 365 CRM. Pricing changes reflect immediately in your warehouse system.
💬
Extend your workflow to messaging and support apps
Connect your core automation to Slack, Gmail, or Zendesk to notify teams, send client emails, and track support tickets all in one cohesive pipeline.
And much more...

Who is Microsoft Dynamics 365 CRM + Shift integration for?

Connecting Microsoft Dynamics 365 CRM and Shift helps operations teams, sales reps, and warehouse managers eliminate manual data entry and streamline order fulfillment.

Operations Managers
Operations Managers
Warehouse Dispatchers
Warehouse Dispatchers
Account Executives
Account Executives
Logistics Coordinators
Logistics Coordinators
Sales Representatives
Sales Representatives
Finance Auditors
Finance Auditors
📈
Operations Managers
You review fulfillment performance reports every week but your warehouse data only updates when someone manually exports sales records, so the metrics you rely on are always hours behind — this integration means every new sales order reaches Shift instantly and your analytics stay current.
Warehouse Dispatchers
You need to initiate shipping the moment a deal closes, but you find out about new sales orders long after payment clears, causing frustrating packing delays — automating both apps means warehouse orders populate in Shift right away and your dispatch team moves without waiting.
🤝
Account Executives
You answer to corporate clients who want immediate confirmation of their warehouse allocations, but manual entry creates constant status gaps — connecting these apps means every account setup and order creation happens instantly so your clients always see up-to-date progress.
📦
Logistics Coordinators
The volume of incoming sales is too high for anyone to copy order details into warehouse software by hand without making costly typing errors — this integration means every Microsoft Dynamics 365 CRM sales order creates a Shift order automatically and your error rates drop to zero.
💼
Sales Representatives
You close new business in Microsoft Dynamics 365 CRM and depend on logistics teams to set up customer accounts before fulfillment can begin, leading to handoff bottlenecks — automating both apps means customer profiles are created in Shift the second a lead converts.
📑
Finance Auditors
You need a reliable history of all commercial transactions and keep finding gaps where sales records were never transmitted to fulfillment — with this integration, every sales order creates a traceable audit trail across your entire software stack.
Our team

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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Shift

Build and manage your Microsoft Dynamics 365 CRM + Shift automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Shift with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Connect Accounts
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Automation is ready
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Frequently Asked Questions

How do I connect Microsoft Dynamics 365 CRM to Shift?
Frequently Asked Questions
You can connect Microsoft Dynamics 365 CRM to Shift in 1 click using ready templates or Integrately AI. Bring in Shopify, Slack, and QuickBooks Online to handle your multi-step workflows effortlessly.
Can I automatically create Shift orders from Microsoft Dynamics 365 CRM sales orders?
Frequently Asked Questions
Can I connect Microsoft Dynamics 365 CRM, Shift, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Dynamics 365 CRM and Shift?
Frequently Asked Questions
How does Microsoft Dynamics 365 CRM handle contact updates in this integration?
Frequently Asked Questions
Can Shift orders be triggered by Microsoft Dynamics 365 CRM leads?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Dynamics 365 CRM and Shift?
Frequently Asked Questions
Is the Microsoft Dynamics 365 CRM and Shift integration free?
Frequently Asked Questions
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