MessageBird + WhatsApp Integration

Integrate MessageBird to WhatsApp in one click, or tell Integrately AI how you want each contact handled. Create contacts, send SMS notifications, add contacts to groups, and trigger voice messages automatically.

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1.
  • WhatsApp
    Message is received in WhatsApp Instant
Arrow Right
2.
  • MessageBird
    Send SMS in MessageBird
  • MessageBird
    Create Contact in MessageBird
  • MessageBird
    Add contact to group in MessageBird
  • MessageBird
    Send Voice Message in MessageBird
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for MessageBird + WhatsApp Integration

Capture incoming messages, create new contacts, add contacts to groups, send automated SMS, and trigger voice messages, all in just one click.

Most popular automationmost-popular-automations
WhatsApp + MessageBird Integration

Send message from MessageBird for new message received in WhatsApp

There are many reasons why you would want to send an message in MessageBird when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

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Connect more apps to your MessageBird + WhatsApp flow

Sync incoming customer conversations with your spreadsheets, CRM, and support channels to keep your entire team aligned. Pick a combination and activate it in one click.

MessageBird
WhatsApp
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ShopifyShopify (4)
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ZendeskZendesk (4)
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HubSpotHubSpot (4)
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Google SheetsGoogle Sheets (4)
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StripeStripe (4)
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GmailGmail (4)
S
M
W
When a new Shopify order is created, create a contact in MessageBird and send a confirmation message in WhatsApp
New Shopify orders instantly create a MessageBird contact and trigger a WhatsApp confirmation message, eliminating manual data entry.
S
M
W
When a Shopify order is fulfilled, send an SMS alert in MessageBird and dispatch a tracking update in WhatsApp
Fulfilled Shopify orders trigger an SMS via MessageBird and a WhatsApp delivery update, keeping customers informed immediately.
S
M
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If a Shopify order total exceeds 500 dollars, add the customer to a VIP group in MessageBird and send a priority WhatsApp alert
High-value Shopify orders automatically add contacts to MessageBird groups and alert teams via WhatsApp for special handling.
S
M
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Use Claude to analyse every new Shopify product review, create a contact in MessageBird if positive, and send a WhatsApp thank you
Claude evaluates Shopify reviews, creating MessageBird contacts for positive feedback and sending automated WhatsApp appreciation messages.

Supported triggers and actions for MessageBird and WhatsApp

Mix and match to build the exact automation you need

MessageBird
MessageBird Triggers & Actions
No trigger is available
Send SMS in MessageBird
Sends a text message to particular recipients
Try it →
Create Contact in MessageBird
Adds a new contact to the database
Try it →
Add contact to group in MessageBird
Updates contact group membership
Try it →
Send Voice Message in MessageBird
Sends a voice message to a designated recipient
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with MessageBird + WhatsApp?

Streamline your communication workflows and eliminate manual data entry with powerful message automation.

What you can automate?
🔄
Sync incoming WhatsApp messages to MessageBird contacts
Automatically capture every incoming message received in WhatsApp and create corresponding contacts in MessageBird instantly. Eliminate manual data entry and keep your customer database accurate.
📋
Capture every submitted conversation field
Map all available message attributes and sender details into separate database fields instead of just basic names. Your records become a much more useful source for review and follow-up.
🔔
Tell the right team member instantly
Trigger automated SMS alerts or WhatsApp notifications the moment a specific message keyword arrives. Ensure staff respond to critical customer inquiries without missing a beat.
🔀
Route messages based on submitted content
Perform different actions depending on keywords or tiers submitted in customer messages. Send VIP contacts to dedicated groups while standard inquiries receive automated templates.
🔄
Keep contact records up to date
Update existing MessageBird contacts automatically whenever new message activity occurs in WhatsApp. Maintain accurate communication histories without duplicate entries.
➕
Add contacts or update existing profiles
Smart lookup rules check if a contact already exists before creating a new entry. Prevent messy duplicates in your database while keeping communication logs clean.
📊
Handle later status changes and responses
Trigger follow-up actions when conversation stages update, support tickets resolve, or follow-up reminders come due. Close customer loops effectively.
🌐
Extend your workflow to HubSpot
Connect MessageBird and WhatsApp with HubSpot to sync customer conversations straight into your CRM pipeline automatically.
And much more...

Who is MessageBird + WhatsApp integration for?

Support, sales, and operations teams managing customer conversations benefit by automating contact creation, SMS alerts, and messaging workflows instantly.

Performance marketers
Performance marketers
Support leads
Support leads
Account managers
Account managers
Customer service teams
Customer service teams
Sales reps
Sales reps
Operations managers
Operations managers
📈
Performance marketers
You're running campaigns across multiple messaging channels but your tracking reports only update when someone manually exports conversations, so the metrics you're optimising against are always a few hours behind — with this integration, every incoming message updates your records instantly and your data stays current.
⚡
Support leads
You need to respond to customer inquiries immediately, but incoming chats sit unread in your inbox until someone notices them by hand, so response times lag behind expectations — automating both apps means every incoming message triggers instant contact creation and alerts so your team acts without delay.
🤝
Account managers
You answer to clients who want to see conversation logs and progress updates, but pulling communication history manually takes hours away from client strategy — connecting these apps means all customer interactions sync automatically and your stakeholder reports update themselves.
📞
Customer service teams
The volume of incoming chats is too high for anyone to keep up with by hand, leading to missed inquiries and frustrated customers waiting for replies — this integration means every message is captured and organized instantly without manual data entry.
🎯
Sales reps
You own the follow-up stage and depend on inbound leads being handed over quickly, but manual handoffs cause delays that let hot prospects go cold — with this integration, contact creation and notifications happen the moment a message arrives so you can engage instantly.
🗂️
Operations managers
Certified communication histories are essential for auditing, but you keep finding gaps where message logs failed to record properly — automating both apps means every interaction is reliably captured and stored across your systems with zero missing entries.
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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate MessageBird + WhatsApp

Build and manage your MessageBird + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect MessageBird + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect MessageBird to WhatsApp?
Frequently Asked Questions
You can connect MessageBird and WhatsApp instantly using 1-click automations on Integrately. Choose a ready template or ask Integrately AI to build the automation and map the fields with tools like HubSpot, Google Sheets, or Gmail.
Can I automatically create MessageBird contacts when a message is received in WhatsApp?
Frequently Asked Questions
Can I connect MessageBird, WhatsApp, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for MessageBird and WhatsApp?
Frequently Asked Questions
How does MessageBird handle contact data in this integration?
Frequently Asked Questions
How does WhatsApp handle incoming messages in this integration?
Frequently Asked Questions
Can I automate MessageBird and WhatsApp without coding?
Frequently Asked Questions
Is the MessageBird and WhatsApp integration free?
Frequently Asked Questions
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No worries — just send us a message and we’ll get back to you as soon as possible.

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