MessageBird + Twilio Integration

Integrate MessageBird to Twilio in one click, or tell Integrately AI how you want each message handled. Receive inbound texts, trigger MessageBird SMS messages, log details, and alert your team automatically.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.

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Ready Workflows Ready Workflows for MessageBird + Twilio Integration

Capture inbound Twilio messages, trigger MessageBird SMS updates, create contacts, and notify your team, all in just one click.

Most popular automationmost-popular-automations
Twilio + MessageBird Integration

Send message from MessageBird for new sms received in Twilio

There are many reasons why you would want to send an message in MessageBird when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your MessageBird + Twilio flow

Sync communication logs with your CRM, update support tickets, and notify your team across channels once your messaging flow runs. Pick a combination and activate it in one click.

MessageBird
Twilio
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ShopifyShopify (4)
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ZendeskZendesk (4)
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SalesforceSalesforce (4)
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HubSpotHubSpot (4)
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SlackSlack (4)
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MailchimpMailchimp (4)
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When a new Shopify order is created, send an SMS in Twilio and create a contact in MessageBird.
New Shopify orders instantly trigger a Twilio SMS and create a corresponding contact in MessageBird without manual exporting.
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When a message is received in Twilio, create an order in Shopify and send an SMS in MessageBird.
Inbound Twilio messages automatically create Shopify orders and notify contacts via MessageBird SMS.
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When a Shopify customer is created, send a WhatsApp message in Twilio and add the contact to a group in MessageBird.
New Shopify customers receive a Twilio WhatsApp message while being sorted into MessageBird groups automatically.
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Use Claude to summarise every new Shopify order, send a Twilio SMS update, and send a voice message in MessageBird.
Claude analyses new Shopify orders, triggering a Twilio SMS update and a MessageBird voice message notification.

Supported triggers and actions for MessageBird and Twilio

Mix and match to build the exact automation you need

MessageBird
MessageBird Triggers & Actions
No trigger is available
Send SMS in MessageBird
Sends a text message to particular recipients
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Create Contact in MessageBird
Adds a new contact to the database
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Add contact to group in MessageBird
Updates contact group membership
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Send Voice Message in MessageBird
Sends a voice message to a designated recipient
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with MessageBird + Twilio?

Connect your telephony and messaging platforms to eliminate manual data entry and streamline customer communications.

What you can automate?
🔄
Sync inbound messages across global communication channels
Capture inbound messages from Twilio and immediately trigger corresponding SMS alerts or contact records in MessageBird without manual copying.
📝
Capture every submitted field in your records
Map all available message parameters and contact fields into separate database columns instead of basic summaries, ensuring complete records.
🔔
Notify the right team member instantly
Send automated SMS or WhatsApp alerts as soon as a call finishes or a new message arrives, ensuring rapid response times.
🔀
Route communications based on submitted criteria
Trigger different follow-up actions in MessageBird depending on the specific phone number or message content received in Twilio.
📋
Keep your destination platform updated in real time
Automatically update contact groups, lead statuses, and communication logs the moment a call status changes or a transcription becomes available.
🔍
Add or update records instead of creating duplicates
Check existing contact lists before creating new entries, ensuring your databases remain clean and free of duplicate profiles.
📞
Handle later status changes and call completions
Trigger automated follow-up messages or update CRM statuses as soon as a call is finished or a recording is ready.
🔗
Extend your messaging flow to Slack
Trigger automated channel messages in Slack alongside your MessageBird and Twilio workflows to keep collaboration spaces informed.
And much more...

Who is MessageBird + Twilio integration for?

Support teams, developers, and operations managers streamline global communications, eliminate manual message logging, and sync telephony workflows instantly.

Performance analysts
Performance analysts
Customer support managers
Customer support managers
Account managers
Account managers
High-volume operations teams
High-volume operations teams
Sales representatives
Sales representatives
Compliance officers
Compliance officers
📈
Performance analysts
You're tracking communication metrics across channels but your reporting sheet only updates when someone manually exports records, so the message counts you're reviewing are always a few hours behind — with this integration, every new text lands in your records instantly and your data stays current.
⚡
Customer support managers
You manage incoming client messages but find out about unresolved tickets too late because notifications stay trapped in isolated platforms — with this integration, every new ticket triggers immediate alerts and your team responds faster.
🤝
Account managers
You answer to clients who want to see real-time progress on their support requests, but compiling manual status updates takes hours away from client calls — with this integration, every status change updates your records automatically and keeps clients informed.
📊
High-volume operations teams
You handle thousands of daily customer inquiries and your staff cannot keep up with manual logging across platforms, leading to missed follow-ups — with this integration, every incoming message is processed instantly and your pipeline stays organized.
👥
Sales representatives
You own the outreach stage and depend on upstream lead creation to start client conversations, but handoffs get delayed between systems — with this integration, every new lead triggers immediate messaging workflows and your outreach starts without delay.
📋
Compliance officers
You need a reliable history of all customer interactions and keep finding gaps in your communication logs caused by missed manual entries — with this integration, every call and message is recorded accurately and your audit history remains complete.
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Why choose Integrately to automate MessageBird + Twilio

Build and manage your MessageBird + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect MessageBird + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect MessageBird to Twilio?
Frequently Asked Questions
You can connect MessageBird to Twilio in 1 click using ready templates on Integrately or ask Integrately AI to build the automation for you.
Can I automatically send an SMS in MessageBird when a message is received in Twilio?
Frequently Asked Questions
Can I connect MessageBird, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for MessageBird and Twilio?
Frequently Asked Questions
How does MessageBird handle contacts in this integration?
Frequently Asked Questions
Can Twilio call statuses trigger actions in MessageBird?
Frequently Asked Questions
Do I need coding skills to automate MessageBird and Twilio?
Frequently Asked Questions
Is the MessageBird and Twilio integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect MessageBird or Twilio With 1500+ Other Apps

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Sync Twilio with analytics, productivity, and notification platforms to streamline telephony workflows.
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