Teamwork Desk + Mention Integration
Integrate Mention to Teamwork Desk in one click, or tell Integrately AI how you want each ticket handled. Monitor brand discussions, route customer queries to support teams, create tickets, and notify agents automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is created in Teamwork Desk Instant- Ticket is assigned in Teamwork Desk Instant
- Thread is updated in Teamwork Desk Instant
- Customer sends a reply in Teamwork Desk Instant
- Ticket is unassigned in Teamwork Desk Instant
- Agent sends a reply in Teamwork Desk Instant
- Ticket note is created in Teamwork Desk Instant
- Customer is created in Teamwork Desk Instant
Alert is added in Mention- Mention is created in Mention
2.
- Update customer in Teamwork Desk
- Add reply to a ticket in Teamwork Desk
- Remove ticket in Teamwork Desk
- Search customer in Teamwork Desk
- Search Ticket in Teamwork Desk
- Create customer in Teamwork Desk
- Create ticket in Teamwork Desk
- Create alert in Mention
Trusted by experts at...
Ready Workflows for Teamwork Desk + Mention Integration
Capture mentions, create support tickets, assign conversations, update customer details, and alert your support team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Mention + Teamwork Desk flow
Log tickets in your CRM, notify your team on messaging apps, and trigger cross-team follow-ups after your core automation finishes. Pick a combination and activate it in one click.
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Slack (3)
Slack (3) +
Jira Software Cloud (2)
Jira Software Cloud (2) +
Zendesk (2)
Zendesk (2) +
Salesforce (2)
Salesforce (2) +
Notion (2)
Notion (2) +
Asana (2)
Asana (2) M
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When a mention is created in Mention, create a ticket in Teamwork Desk and notify your support channel in Slack.
Mention brand discussions turn into Teamwork Desk support tickets instantly while your Slack channel receives an alert, eliminating manual handoffs.
T
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When a ticket is created in Teamwork Desk, create an alert in Mention and notify your team in Slack.
New support tickets generate alerts in Mention while your team gets notified in Slack, keeping your entire department aligned.
M
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When an alert is added in Mention, update the customer in Teamwork Desk and post an update in Slack.
Mention alerts trigger customer updates in Teamwork Desk with instant Slack announcements for your support staff.
Supported triggers and actions for Teamwork Desk and Mention
Mix and match to build the exact automation you need
Teamwork Desk Triggers & Actions
Instant
Ticket is created in Teamwork Desk
Triggers the automation when a new ticket is created
Try it → Instant
Ticket is assigned in Teamwork Desk
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Thread is updated in Teamwork Desk
Triggers the automation when any thread is updated
Try it → Instant
Customer sends a reply in Teamwork Desk
Triggers the automation when a customer sends a reply
Try it → Instant
Ticket is unassigned in Teamwork Desk
Triggers the automation when a ticket is unassigned
Try it → Instant
Agent sends a reply in Teamwork Desk
Triggers the automation when a ticket is replied to by any agent
Try it → Instant
Ticket note is created in Teamwork Desk
Triggers the automation when a new note is added to any ticket
Try it → Instant
Customer is created in Teamwork Desk
Triggers the automation when a new customer is created
Try it → What can you automate with Mention + Teamwork Desk?
Streamline your customer support and brand monitoring workflows with ready-made automation capabilities.
⚡
Turn brand mentions into support tickets automatically
Capture every mention from Mention and convert it into a structured Teamwork Desk ticket instantly. Remove manual data entry and ensure no customer query gets overlooked.
📋
Capture every submitted field and detail
Map all available mention parameters and metadata into your Teamwork Desk ticket fields. Your support team receives complete context for every inquiry.
🔔
Alert the right support agent instantly
Notify designated team members the moment a new ticket is generated from a brand mention. Ensure fast response times and proactive customer service.
🔀
Route tickets based on mention criteria
Apply conditional rules to route specific mentions to dedicated support queues in Teamwork Desk. Tailor your ticket assignment workflow effortlessly.
🔄
Keep helpdesk records continuously updated
Synchronize thread updates and customer replies across Mention and Teamwork Desk. Maintain accurate records without manual status checks.
🔍
Search and update existing customers
Check for existing customer profiles in Teamwork Desk before creating new records. Prevent duplicate entries and keep your support database clean.
🛠️
Handle later ticket status changes smoothly
Manage ticket assignments, customer replies, and note creation events seamlessly. Keep your support pipeline moving forward without manual oversight.
🔌
Extend your workflow with team messaging apps
Connect Slack to your Mention and Teamwork Desk flow to notify channels whenever critical support tickets or brand alerts are created.
And much more...
Who is Mention + Teamwork Desk integration for?
Support teams, brand managers, and customer success leaders eliminate manual tracking gaps and unify brand monitoring with support operations.
Brand managers
Customer support leads
Client success directors
Support agents
Operations coordinators
PR specialists
📈
Brand managers
You're monitoring brand discussions across web sources, but your support team only learns about customer complaints hours later when someone forwards an email manually — with this integration, every new mention lands in Teamwork Desk instantly as a support ticket and your teams stay aligned.
⚡
Customer support leads
You need to act fast on customer queries found online, but sorting through unorganized mentions delays response times and frustrates clients — automating both apps means every mention becomes a structured Teamwork Desk ticket the moment it appears.
📊
Client success directors
You answer to stakeholders who want visibility into brand sentiment and support volume, but your reporting data is always scattered across separate tools — connecting these apps means your support queue reflects brand mentions automatically without manual spreadsheet entry.
📨
Support agents
The volume of customer queries is too high for anyone to keep up by hand, leading to missed mentions and delayed resolutions — with this integration, every brand discussion is captured and converted into a trackable Teamwork Desk ticket.
🤝
Operations coordinators
You own the handoff between brand monitoring and ticket triage, but relying on manual copy-pasting creates bottlenecks in your daily workflow — automating both apps means support tickets are generated instantly from Mention alerts.
🗂️
PR specialists
You need a reliable history of brand feedback and support interactions, but keep finding gaps between your monitoring tool and helpdesk records — this integration means every mention and ticket syncs cleanly to maintain complete historical records.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Teamwork Desk + Mention
Build and manage your Teamwork Desk + Mention automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Teamwork Desk + Mention with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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2
Connect Accounts
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Automation is ready
Connect Teamwork Desk + Mention Now 
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Frequently Asked Questions
How do I connect Mention to Teamwork Desk?
You can connect Mention to Teamwork Desk in 1 click using ready templates on Integrately. Choose your workflow, connect your accounts, and let Integrately AI handle the setup.
Can I automatically create support tickets from brand mentions?
Can I connect Mention, Teamwork Desk, and Slack?
What is a good Zapier alternative for Mention and Teamwork Desk?
How does Mention handle data transfer in this integration?
How does Teamwork Desk receive updates from Mention?
Can I automate Mention and Teamwork Desk without coding?
Is the Mention and Teamwork Desk integration free?
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