tawk.to + Mention Integration
Integrate Mention to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Capture customer tickets, create brand alerts, log data in your systems, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
Transcript is created in tawk.to Instant- Chat has started in tawk.to Instant
- Chat has ended in tawk.to Instant
- Ticket is created in tawk.to Instant
Alert is added in Mention- Mention is created in Mention
2.
- Create alert in Mention
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Ready Workflows for tawk.to + Mention Integration
Capture support tickets, create brand alerts, keep records updated, alert your team, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Mention + tawk.to flow
Route customer tickets and brand mentions into your support, CRM, and team communication tools for seamless follow-up. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Hubspot (4)
Hubspot (4) +
Zendesk (4)
Zendesk (4) +
Shopify (4)
Shopify (4) +
Google Sheets (4)
Google Sheets (4) +
Gmail (4)
Gmail (4) T
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When a ticket is created in tawk.to, create an alert in Mention, and notify your support channel in Slack.
New tawk.to tickets immediately generate a Mention alert and notify your Slack support channel, keeping your team aligned.
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When a chat has ended in tawk.to, create an alert in Mention, and post the chat summary in Slack.
Ended customer chats trigger Mention alerts and log summaries in Slack for immediate team review.
T
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When a transcript is created in tawk.to, create an alert in Mention, and alert your product team on Slack.
New chat transcripts create Mention alerts and notify your product channel in Slack automatically.
T
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Use Claude to evaluate ticket urgency when created in tawk.to, create a Mention alert, and notify Slack.
Claude assesses incoming tawk.to tickets, triggers a Mention alert, and posts priority updates in Slack.
Supported triggers and actions for tawk.to and Mention
Mix and match to build the exact automation you need
What can you automate with Mention + tawk.to?
Connect live customer service chats and brand monitoring alerts into unified, automated workflows.
🎯
Create Mention alerts from new tawk.to tickets
Automatically generate a new Mention alert the moment a support ticket is created in tawk.to, bridging customer conversations and brand monitoring without manual copying.
📋
Capture every submitted chat detail
Map complete tawk.to chat transcripts, visitor emails, and ticket descriptions directly into your Mention alerts instead of just basic contact names.
🔔
Notify your support team instantly
Alert the right staff member in Slack or via email the second a new tawk.to chat begins or a Mention alert is triggered.
🔀
Route chats based on submitted fields
Send high-priority tawk.to tickets to specific Slack escalation channels while routing standard queries to general support logs.
🔄
Keep records updated across platforms
Update existing customer profiles in HubSpot or Google Sheets whenever a tawk.to support ticket status changes or chat ends.
🔍
Search and update instead of duplicating
Look up existing customer records in Shopify or Zendesk before creating new entries, preventing duplicate contacts in your database.
⏱️
Handle completed chat status updates
Trigger follow-up actions and log session metrics automatically the moment a tawk.to customer chat has ended.
🔗
Extend your workflow to Slack
Send automated tawk.to chat summaries straight to your Slack channels while simultaneously generating alerts in Mention.
And much more...
Who is Mention + tawk.to integration for?
Brand managers and support leads eliminate manual tracking gaps between live customer interactions and social monitoring mentions.
Brand managers
Support supervisors
Client success teams
Operations leads
Community managers
Customer support agents
📈
Brand managers
You monitor online brand conversations in Mention but miss customer service chats occurring in tawk.to, so your reputation reports lack live support context — this integration means every support ticket creates a Mention alert instantly and your brand tracking stays complete.
⚡
Support supervisors
You need to respond to customer tickets immediately but find out about urgent brand feedback too late, causing delayed resolutions — automating both apps means every tawk.to chat triggers instant alerts and your support team acts without delay.
🤝
Client success teams
You answer to key accounts who expect rapid follow-ups on their support queries and mentions, but manual handoffs create bottlenecks — connecting these apps means ticket data syncs across platforms and your clients receive prompt attention.
📊
Operations leads
The volume of live chats and support tickets is too high for anyone to keep up by hand, leading to missed customer touchpoints — with this integration, every ticket and transcript logs automatically and your records remain accurate.
🔄
Community managers
You own the next step after brand mentions appear but depend on manual handoffs to learn about support chats, causing fragmented workflows — automating both apps means live interactions flow directly into monitoring dashboards.
🗂️
Customer support agents
You need a reliable history of customer interactions across social mentions and chat logs but keep finding gaps in your archives — this integration means every conversation creates structured alerts and your historical data stays pristine.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate tawk.to + Mention
Build and manage your tawk.to + Mention automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect tawk.to + Mention with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect tawk.to + Mention Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Mention to tawk.to?
You can connect Mention and tawk.to in 1 click using ready workflows on Integrately, or ask Integrately AI to build the automation. It takes seconds to link your accounts along with Slack, HubSpot, and Google Sheets without coding.
Can I automatically create Mention alerts from new tawk.to tickets?
Can I connect Mention, tawk.to, and Slack?
What is a good Zapier alternative for Mention and tawk.to?
How does Mention handle alerts in this integration?
How does tawk.to trigger workflows on Integrately?
Do I need coding skills to automate Mention and tawk.to?
Is the Mention and tawk.to integration free?
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