Live Chat + Userback Integration
Integrate Live Chat to Userback in one click, or tell Integrately AI how you want each chat handled. Capture feedback, update records, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
Feedback is collected in Userback Instant
2.
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Ready Workflows for Live Chat + Userback Integration
Capture feedback, organise chat responses, keep records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Live Chat + Userback flow
Teams use these integrations to route feedback to CRMs, notify support channels, and log customer chats. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Zendesk (4)
Zendesk (4) +
HubSpot (4)
HubSpot (4) +
Notion (4)
Notion (4) +
Google Drive (4)
Google Drive (4) L
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When a chat is started in Live Chat, create feedback in Userback and notify your support channel in Slack.
New customer chats trigger Userback feedback creation instantly while Slack alerts your support team, so nobody misses a user request.
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When feedback is collected in Userback, log the chat details in Live Chat and post a team update in Slack.
Feedback submissions in Userback are paired with active Live Chat records and announced in Slack so your team stays updated on user insights.
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Use Claude to summarise every new Userback feedback item from Live Chat and post the brief in Slack.
Claude reviews incoming chat feedback from Userback and Live Chat, generating concise briefs that post directly to your team channel in Slack.
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When a chat is ended in Live Chat, update the Userback feedback record and notify your review channel in Slack.
Ended customer chats update corresponding Userback feedback items while notifying your review channel in Slack instantly.
Supported triggers and actions for Live Chat and Userback
Mix and match to build the exact automation you need
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
Try it → What can you automate with Live Chat + Userback?
Streamline your customer support and UX feedback workflows with powerful, reliable automation triggers.
💬
Create Userback feedback automatically from live chats
Start tracking customer insights the moment a conversation begins in Live Chat. Every active visitor session instantly generates a structured feedback record in Userback.
📋
Capture every submitted chat detail and user note
Map all available Live Chat metadata and visitor answers into separate Userback feedback fields instead of basic summaries. Your records become significantly more useful for review.
🔔
Alert your team instantly when feedback is collected
Notify support channels or product owners the second a new chat session or Userback submission occurs. Keep every department informed without manual status checks.
🔀
Route feedback based on submitted chat topics
Send technical issues to your engineering backlog while routing billing inquiries to customer success. Take different automated actions depending on what the visitor submits.
🔄
Keep records updated as customer chats evolve
Automatically refresh existing Userback feedback items whenever a Live Chat session is updated or closed. Ensure your documentation always reflects the latest conversation state.
🛡️
Prevent duplicate entries with intelligent matching
Update existing Userback records rather than creating redundant items for repeat chat visitors. Maintain clean, unified customer histories across your workspace.
⏱️
Handle chat closures and resolution updates
Trigger automated workflows when a chat ends in Live Chat to mark corresponding feedback items as resolved and archive conversation transcripts.
🌐
Extend your workflow to external team apps
Connect Live Chat and Userback with tools like Slack or HubSpot to notify sales reps, create support tickets, and synchronize team workspaces in real time.
And much more...
Who is Live Chat + Userback integration for?
Customer support managers, product teams, and UX researchers rely on this integration to eliminate manual data entry between chats and feedback logs.
Customer success managers
Support leads
Client account directors
Operations directors
Product managers
QA supervisors
📈
Customer success managers
You're reviewing customer engagement metrics across multiple support channels but your feedback records only update when someone manually exports chat logs, so your satisfaction scores are always a few hours behind — with this integration, every new chat session lands in Userback instantly and your reporting stays current.
⚡
Support leads
You need to triage urgent technical issues the moment a visitor reaches out on your website, but manual ticket creation slows down your team's initial response — automating both apps means every live chat triggers immediate feedback logging in Userback so your agents act without delay.
🤝
Client account directors
You answer to key stakeholders who want timely updates on product feedback and support resolutions, but compiling chat transcripts by hand leaves gaps in your progress reports — connecting these apps means all feedback and chat data sync automatically into your tracking sheets.
📊
Operations directors
Your website handles high volumes of daily visitor chats that your team struggles to document in feedback repositories before details get lost — this integration means every chat session creates structured feedback records without any manual copying or administrative backlog.
🎯
Product managers
You depend on customer support agents to hand over user feature requests and bug reports from live chats, but crucial context often gets dropped during manual handoffs — automating both apps means every chat directly generates detailed Userback feedback for your product backlog.
🗂️
QA supervisors
You need an accurate, unbroken history of customer bug reports to audit support quality, but manual logging leaves missing entries in your archives — integrating these apps means every chat session and feedback submission is recorded reliably from start to finish.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Live Chat + Userback
Build and manage your Live Chat + Userback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Live Chat + Userback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect Live Chat + Userback Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Live Chat to Userback?
You can connect Live Chat to Userback in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation. It takes seconds to link your accounts and sync data across Slack, Zendesk, HubSpot, and 1,500+ other apps.
Can I automatically create Userback feedback whenever a live chat starts?
Can I connect Live Chat, Userback, and Slack?
What is a good Zapier alternative for Live Chat and Userback?
How does Live Chat handle incoming visitor data in automations?
How does Userback collect and sync feedback data?
Can I set up this integration without coding skills?
Is the Live Chat and Userback integration free?
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