SolarWinds Service Desk + Live Chat Integration
Integrate Live Chat to SolarWinds Service Desk in one click, or tell Integrately AI how you want each chat handled. Track customer technical issues, create incidents, update your IT team, and resolve problems automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
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- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
Trusted by experts at...
Ready Workflows for SolarWinds Service Desk + Live Chat Integration
Create incidents, log chats, update technical requests, alert your support team, and resolve issues, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Live Chat + SolarWinds Service Desk flow
Sync customer support requests across your engineering, documentation, and communication tools. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Confluence (3)
Confluence (3) +
Microsoft Teams (3)
Microsoft Teams (3) +
Salesforce (3)
Salesforce (3) +
Google Drive (3)
Google Drive (3) L
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Create a SolarWinds Service Desk incident when a chat starts in Live Chat, and notify your support channel on Slack
New Live Chat conversations instantly generate SolarWinds Service Desk incidents while notifying your Slack support channel, so your IT team never misses a customer issue.
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Log ended chats as SolarWinds Service Desk problems, and post the resolution summary in Slack
Completed Live Chat sessions automatically create SolarWinds Service Desk problems and update your Slack channel, keeping your entire team informed of resolved technical issues.
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When an incident is created in SolarWinds Service Desk from a Live Chat queue, post an urgent alert in Slack
High-priority visitors entering queues in Live Chat trigger SolarWinds Service Desk incidents and immediate Slack notifications for rapid technician dispatch.
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If a Live Chat update indicates a critical bug, create a SolarWinds Service Desk problem and notify your engineering channel in Slack
Updated Live Chat technical notes generate SolarWinds Service Desk problem records and notify the engineering team on Slack when bugs are identified.
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Use Claude to analyse Live Chat transcripts, create a SolarWinds Service Desk incident, and post the summary in Slack
Claude summarises technical support chats before creating SolarWinds Service Desk incidents and posting briefs in Slack for your response team.
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When a chat starts in Live Chat, create a SolarWinds Service Desk incident, create a task in Asana, and announce it in Slack
New live support chats initiate SolarWinds Service Desk incidents, open task tracking in Asana, and notify your team in Slack.
Supported triggers and actions for SolarWinds Service Desk and Live Chat
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Live Chat + SolarWinds Service Desk?
Streamline your IT support workflows by connecting live visitor conversations directly to your service desk incident management.
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Create incidents from live chats automatically
Trigger a new incident in SolarWinds Service Desk the moment a chat is started in Live Chat. Eliminate manual copying and ensure no customer technical issue is ever overlooked.
📋
Capture every submitted chat detail and queue entry
Map customer names, technical queries, and queue status details directly into SolarWinds Service Desk records. Maintain rich context for every support ticket.
🔔
Alert your support team instantly on new chats
Notify technicians on Slack or Microsoft Teams as soon as a support chat begins or enters a queue. Accelerate response times for urgent technical problems.
🔀
Route incidents based on chat urgency and keywords
Apply conditional rules to direct high-priority chat inquiries into urgent SolarWinds Service Desk incident queues while routing standard queries elsewhere.
🔄
Keep service desk records updated as chats evolve
Synchronise updates made during active Live Chat conversations directly into your ongoing SolarWinds Service Desk incidents and problems.
➕
Create or update records without duplicate tickets
Check existing records before logging new issues in SolarWinds Service Desk, ensuring clean data management across all customer support interactions.
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Log resolutions when support chats conclude
When a chat is ended in Live Chat, automatically create SolarWinds Service Desk solutions or problem records to document the final troubleshooting steps.
🌐
Extend your support flow to external collaboration apps
Connect your core Live Chat and SolarWinds Service Desk automation with Jira Software Cloud, Confluence, or Google Drive for complete end-to-end IT workflows.
And much more...
Who is Live Chat + SolarWinds Service Desk integration for?
IT support teams and customer service managers eliminate manual ticket logging and streamline technical resolutions across both platforms.
IT support managers
Help desk technicians
Customer success leads
Service operations teams
IT service desk agents
Technical support specialists
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IT support managers
You're reviewing chat metrics in Live Chat, but service desk ticket logs always lag behind manual entries, so your team performance reports are perpetually outdated — with this integration, every new support chat automatically generates a SolarWinds Service Desk incident instantly and your metrics remain accurate.
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Help desk technicians
You need to act fast on customer technical problems, but visitors waiting in Live Chat queues take too long to reach your ticketing queue — with this integration, queued chats automatically create SolarWinds Service Desk incidents so your technicians can respond immediately.
🤝
Customer success leads
You answer to clients who want clear progress updates on technical issues, but keeping chat notes synced with service desk records takes hours of admin work — with this integration, every ended chat updates SolarWinds Service Desk problems and keeps client accounts fully documented.
📊
Service operations teams
The volume of technical chats is too high for anyone to keep up with by hand, leading to missed support tickets and delayed escalations — with this integration, every customer conversation automatically creates structured SolarWinds Service Desk records without manual effort.
💻
IT service desk agents
You own the next troubleshooting step and depend on front-line chat agents to hand over complete customer details, but vital context is frequently lost — with this integration, complete Live Chat transcripts and visitor metadata flow directly into SolarWinds Service Desk incidents.
🔧
Technical support specialists
You need a reliable history of reported bugs and recurring issues, but fragmented logs across chat apps leave dangerous gaps in your service history — with this integration, every support interaction is automatically logged into SolarWinds Service Desk for a complete audit trail.
Did you know?
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Why choose Integrately to automate SolarWinds Service Desk + Live Chat
Build and manage your SolarWinds Service Desk + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Live Chat to SolarWinds Service Desk?
You can connect Live Chat to SolarWinds Service Desk using 1-click automations on Integrately. Choose from 20 million+ ready templates or ask Integrately AI to build your custom workflow instantly.
Can I automatically create a SolarWinds Service Desk incident when a chat starts in Live Chat?
Can I connect Live Chat, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Live Chat and SolarWinds Service Desk?
How does Live Chat handle visitor queue data during integration?
Can I log problems in SolarWinds Service Desk when chats end?
Do I need coding skills to automate Live Chat and SolarWinds Service Desk?
Is the Live Chat and SolarWinds Service Desk integration free?
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