respond.io + Live Chat Integration

Integrate Live Chat to respond.io in one click, or tell Integrately AI how you want each contact handled. Capture customer inquiries, create and update contacts, assign conversations, and log messages automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • respond.io
    Contact is created in respond.io Instant
  • respond.io
    Contact is updated in respond.io Instant
  • respond.io
    Message is received in respond.io Instant
  • respond.io
    Message is sent in respond.io Instant
  • respond.io
    Conversation is closed in respond.io Instant
  • respond.io
    Conversation is opened in respond.io Instant
  • respond.io
    Contact assignee is updated in respond.io Instant
  • respond.io
    Contact tag is updated in respond.io Instant
  • respond.io
    Comment is created in respond.io Instant
  • Live Chat
    Chat is started in Live Chat Instant
  • Live Chat
    Chat is ended in Live Chat Instant
  • Live Chat
    Chat is updated in Live Chat Instant
  • Live Chat
    Visitor enters queue in Live Chat Instant
Arrow Right
2.
  • respond.io
    Update the contact lifecycle in respond.io
  • respond.io
    Send message via WhatsApp template in respond.io
  • respond.io
    Send message via SMS in respond.io
  • respond.io
    Send message via email in respond.io
  • respond.io
    Add comment in respond.io
  • respond.io
    Create contact in respond.io
  • respond.io
    Search contact in respond.io
  • respond.io
    Delete contact in respond.io
  • respond.io
    Create or update contact in respond.io
  • respond.io
    Update contact in respond.io
  • respond.io
    Assign or unassign conversation in respond.io
  • respond.io
    Create custom field in respond.io
  • respond.io
    Open or close conversation in respond.io
  • respond.io
    Add tag in respond.io

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Ready WorkflowsReady Workflows   for respond.io + Live Chat Integration

Capture chats, create respond.io contacts, assign conversations, update contact details, and route messages, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Live Chat + respond.io flow

Send chat logs to your CRM, notify your team on messaging apps, and update spreadsheet tracking sheets. Pick a combination and activate it in one click.

respond.io
Live Chat
+
ZendeskZendesk (4)
+
HubspotHubspot (4)
+
ShopifyShopify (4)
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (4)
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GmailGmail (4)
L
R
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Create a Zendesk ticket and a respond.io contact for every new Live Chat session.
New Live Chat sessions instantly generate a contact in respond.io and a support ticket in Zendesk without manual entry.
L
R
Z
Update the respond.io contact and close the Zendesk ticket when a Live Chat ends.
Closed chat sessions automatically update respond.io contact records and resolve corresponding Zendesk tickets.
L
R
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Update respond.io contact details and add a comment in Zendesk when a Live Chat updates.
Chat updates in Live Chat refresh respond.io contact info and append discussion notes to Zendesk tickets.
L
R
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Create a respond.io contact and a Zendesk ticket when a visitor enters the Live Chat queue.
Queued visitors in Live Chat immediately create records in respond.io and tracking tickets in Zendesk.

Supported triggers and actions for respond.io and Live Chat

Mix and match to build the exact automation you need

respond.io
respond.io Triggers & Actions
Instant
Contact is created in respond.io
Triggers the automation when a new contact is created
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Instant
Contact is updated in respond.io
Triggers the automation when a contact is updated
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Instant
Message is received in respond.io
Triggers the automation when a new message is received
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Instant
Message is sent in respond.io
Triggers the automation when a new message is sent
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Instant
Conversation is closed in respond.io
Triggers the automation when any conversation is marked as completed
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Instant
Conversation is opened in respond.io
Triggers the automation when a new conversation is initiated
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Instant
Contact assignee is updated in respond.io
Triggers the automation when a contact's assignee is changed
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Instant
Contact tag is updated in respond.io
Triggers the automation when a contact tag is updated
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Instant
Comment is created in respond.io
Triggers the automation when a new comment is created
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Update the contact lifecycle in respond.io
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Send message via WhatsApp template in respond.io
Sends predefined messages using whatsapp templates
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Send message via SMS in respond.io
Sends a message through text messaging
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Send message via email in respond.io
Sends a message via email
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Add comment in respond.io
Adds a comment to a record
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Create contact in respond.io
Adds a new contact to the database
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Search contact in respond.io
Finds and retrieves contact information
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Delete contact in respond.io
Removes a contact from the address book
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Create or update contact in respond.io
Adds or update contact information
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Update contact in respond.io
Updates contact information with new details
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Assign or unassign conversation in respond.io
Manage the assignment of conversations to different team members
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Create custom field in respond.io
Creates a new marketing campaign
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Open or close conversation in respond.io
Open or close a conversation with a action trigger
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Add tag in respond.io
Adds tags to particular items based on predefined criteria
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Live Chat
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
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Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
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Instant
Chat is updated in Live Chat
Triggers the automation when a chat is updated
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Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it →
No action is available

What can you automate with Live Chat + respond.io?

Streamline your customer support and messaging operations by connecting every chat event to automated actions.

What you can automate?
💬
Sync chat sessions into centralized messaging
Capture every visitor interaction from Live Chat and automatically create or update contact profiles in respond.io. Ensure your messaging hub always has up-to-date customer data.
📝
Capture every submitted visitor field
Map all available visitor metadata and chat parameters into your respond.io contact fields instead of just names and emails. Your messaging records become far more comprehensive.
🔔
Alert the right team member instantly
Trigger immediate notifications in your communication channels the moment a visitor enters the queue or starts a chat in Live Chat. Staff can jump into conversations without delay.
🔀
Route conversations based on chat triggers
Execute different follow-up actions depending on whether a chat is started, updated, or ended. Tailor your automated messaging workflows to match exact visitor lifecycle stages.
🔄
Keep contact records continuously updated
Automatically update contact lifecycles and custom fields in respond.io whenever chat details are modified in Live Chat. Eliminate manual data maintenance.
👥
Add or update contacts without creating duplicates
Use intelligent upsert operations to create new contact profiles or update existing ones in respond.io. Keep your messaging database clean and organized.
⏱️
Handle conversation closures and status changes
Trigger automated updates in respond.io when a chat concludes or a conversation is closed in Live Chat. Maintain accurate status tracking across platforms.
🔗
Extend your workflow to external apps
Combine Live Chat and respond.io with tools like Slack, Google Sheets, or Gmail to broadcast alerts, log spreadsheets, and dispatch notification emails.
And much more...

Who is Live Chat + respond.io integration for?

Customer support managers, sales representatives, and operations teams connecting Live Chat and respond.io eliminate manual data entry and streamline messaging workflows.

Performance marketers
Performance marketers
Support managers
Support managers
Account managers
Account managers
Operations teams
Operations teams
Sales representatives
Sales representatives
Customer success leads
Customer success leads
📈
Performance marketers
You're running visitor acquisition campaigns but your tracking sheet only updates when someone manually exports chat logs, so the response metrics you're reviewing against are always a few hours behind — with this integration, every new chat record lands in your destination instantly and your data stays current.
Support managers
You need to act fast on incoming visitor inquiries, but you find out about queued chats too late because notifications are trapped in siloed tabs — automations between these apps mean every visitor event triggers instant contact creation and team alerts so you can respond without delay.
📋
Account managers
You answer to clients who want to see prompt follow-up on technical support issues, but manual handoffs between chat widgets and messaging tools cause visible delays — connecting these apps means every conversation status update is logged and synced immediately.
🔄
Operations teams
The volume of live inquiries is too high for anyone to keep up by hand across multiple separate platforms, leading to dropped visitor records — automating both apps means every chat start and end event flows directly into your database without manual intervention.
🎯
Sales representatives
You own the conversion step and depend on upstream chat agents to hand over qualified leads, but manual copy-pasting creates frustrating pipeline gaps — this integration means every prospective chat visitor is instantly created as a contact in your messaging hub.
🗂️
Customer success leads
You need a reliable interaction history for every client, but fragmented chat tools leave missing pieces in your conversation logs — automating both platforms means every update and resolved ticket is captured accurately in your central messaging system.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate respond.io + Live Chat

Build and manage your respond.io + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect respond.io + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Live Chat to respond.io?
Frequently Asked Questions
You can connect Live Chat to respond.io in 1 click using ready templates or Integrately AI. Bring in apps like Slack, Google Sheets, and Zendesk as well.
Can I automatically create respond.io contacts when a Live Chat starts?
Frequently Asked Questions
Can I connect Live Chat, respond.io, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Live Chat and respond.io?
Frequently Asked Questions
How does Live Chat handle contact data transfer?
Frequently Asked Questions
Can respond.io update contact records automatically?
Frequently Asked Questions
Do I need coding skills to automate Live Chat and respond.io?
Frequently Asked Questions
Is the Live Chat and respond.io integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Live Chat or respond.io With 1500+ Other Apps

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respond.io
Popular respond.io Integrations
Sync respond.io with CRM systems, messaging channels, and marketing tools to manage centralized communication.