Microsoft Office 365 + Live Chat Integration
Integrate Live Chat to Microsoft Office 365 in one click, or tell Integrately AI how you want each chat handled. Capture chat details, create contacts or events, send email notifications, and keep your team aligned automatically.
Free forever.Use premium features free for 14 days.1.
Email is received in Microsoft Office 365- Calendar event is ended in Microsoft Office 365
- Calendar event is about to start in Microsoft Office 365
- Email is created in Microsoft Office 365
- Calendar event is created in Microsoft Office 365
- Calendar event is started in Microsoft Office 365
- Calendar event is updated in Microsoft Office 365
- Contact is created in Microsoft Office 365
- Contact is updated in Microsoft Office 365
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
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- Retrieve Event Attachment in Microsoft Office 365
- Retrieve Message Attachment in Microsoft Office 365
- Send email in Microsoft Office 365
- Create draft email in Microsoft Office 365
- Create event in Microsoft Office 365
- Create contact in Microsoft Office 365
- Update contact in Microsoft Office 365
- Search contact in Microsoft Office 365
Trusted by experts at...
Ready Workflows for Microsoft Office 365 + Live Chat Integration
Capture chats, create contacts, schedule calendar events, send email follow-ups, and keep your records updated, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Live Chat + Microsoft Office 365 flow
Route your live support data straight into CRMs, support queues, and team channels for immediate follow-up. Pick a combination and activate it in one click.
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Salesforce (6)
Salesforce (6) +
HubSpot (6)
HubSpot (6) +
Zendesk (6)
Zendesk (6) +
Slack (6)
Slack (6) +
Trello (6)
Trello (6) +
Mailchimp (6)
Mailchimp (6) L
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Add every new Live Chat visitor as a Microsoft Office 365 contact, and create a lead in Salesforce
New visitors from Live Chat are instantly saved in Microsoft Office 365 and logged as leads in Salesforce without manual data entry.
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Send a Microsoft Office 365 email for every queued visitor, and create a support task in Salesforce
Trigger instant email notifications in Microsoft Office 365 and open follow-up tasks in Salesforce when visitors enter queues.
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When a Live Chat session updates, update your Microsoft Office 365 contact and sync the change in Salesforce
Keep Microsoft Office 365 and Salesforce records synchronized whenever visitor details change during an active chat.
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Create a Microsoft Office 365 calendar event when a chat ends, and log the follow-up in Salesforce
Schedule calendar events in Microsoft Office 365 and record post-chat follow-up items in Salesforce automatically.
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Use Claude to summarise chat transcripts, save contacts in Microsoft Office 365, and create leads in Salesforce
Extract key visitor insights using Claude before saving structured contacts in Microsoft Office 365 and Salesforce.
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Turn every completed Live Chat session into a Microsoft Office 365 contact, update Salesforce, and notify Slack
Distribute closed chat data across Microsoft Office 365, Salesforce, and Slack channels for cross-functional visibility.
Supported triggers and actions for Microsoft Office 365 and Live Chat
Mix and match to build the exact automation you need
Microsoft Office 365 Triggers & Actions
Calendar event is ended in Microsoft Office 365
Triggers the automation when a new event is ended in a calendar
Try it → Calendar event is about to start in Microsoft Office 365
Triggers the automation when event is about to start
Try it → Email is created in Microsoft Office 365
Triggers the automation when a new email is created
Try it → Calendar event is created in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
Try it → Calendar event is started in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
Try it → Calendar event is updated in Microsoft Office 365
Triggers the automation when a calendar event is updated
Try it → Contact is created in Microsoft Office 365
Triggers the automation when a new contact is created
Try it → Contact is updated in Microsoft Office 365
Triggers the automation when a contact is updated
Try it → Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Live Chat + Microsoft Office 365?
Connect live customer conversations directly to your productivity suite and eliminate manual administrative work.
💬
Sync Live Chat visitors to Microsoft Office 365 contacts automatically
Capture every visitor who initiates a conversation in Live Chat and instantly create a corresponding contact profile in Microsoft Office 365. Your address book stays updated without lifting a finger.
📋
Capture every submitted chat field and custom question
Map all available visitor answers and pre-chat survey responses into separate Microsoft Office 365 fields instead of just a basic name and email. Your records become significantly more useful for review.
🔔
Notify your support team the moment a queue builds up
Send an instant Microsoft Office 365 email notification whenever a visitor enters the support queue in Live Chat. Ensure rapid response times and prevent high-value prospects from abandoning chats.
🔀
Route chats differently based on submitted query details
Evaluate pre-chat answers to determine whether an inquiry is technical or sales-focused, then create specific calendar events or draft emails in Microsoft Office 365 accordingly.
🔄
Keep Microsoft Office 365 contact records updated as chats evolve
Automatically update existing Microsoft Office 365 contact profiles whenever visitor details change during an active chat session. Eliminate duplicate entries and outdated information.
🔍
Search and update existing contacts instead of creating duplicates
Check if a contact already exists in Microsoft Office 365 before creating a new record. Update their existing profile with recent chat transcripts and timestamps cleanly.
📅
Schedule calendar events and follow-up emails when chats conclude
Trigger calendar events and draft follow-up emails in Microsoft Office 365 the moment a chat session ends. Ensure every customer conversation results in a clear next step.
🚀
Extend your chat workflow to Slack and other team tools
Connect your core Live Chat and Microsoft Office 365 automation to Slack to broadcast real-time customer announcements across your entire organization.
And much more...
Who is Live Chat + Microsoft Office 365 integration for?
Support and sales teams eliminate manual data entry by synchronizing live chat interactions directly into Microsoft Office 365 contacts and calendar events.
Performance analysts
Support supervisors
Account managers
Customer success leads
Sales development reps
Operations directors
📈
Performance analysts
You report on visitor support metrics and conversion rates, but your tracking spreadsheets only update when someone manually exports logs, so the metrics you review are always outdated — with this integration, every chat session syncs instantly and your performance data stays current.
⚡
Support supervisors
You manage high-volume customer inquiries and need to act fast during queue surges, but manual notification delays leave your team reacting too late — with this integration, every queue event triggers instant alerts and automated task creation.
🤝
Account managers
You answer to key clients who want visibility into ongoing technical support progress, but compiling manual status reports takes hours away from client communication — with this integration, every chat interaction updates your shared records automatically.
📦
Customer success leads
The volume of inbound live support requests is too high for anyone to keep up by hand, leading to missed follow-ups and unrecorded visitor details — with this integration, every incoming chat creates structured records without manual effort.
🔄
Sales development reps
You own the outreach step and depend on support staff to hand over visitor leads from live conversations, but manual handoffs cause costly delays — with this integration, every visitor chat instantly populates your destination CRM and email systems.
📋
Operations directors
You need a reliable customer history across all support touchpoints, but manual logging consistently leaves gaps in your database — with this integration, every interaction is captured and synchronized with absolute accuracy.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Microsoft Office 365 + Live Chat
Build and manage your Microsoft Office 365 + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Microsoft Office 365 + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect Microsoft Office 365 + Live Chat Now 
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Frequently Asked Questions
How do I connect Live Chat to Microsoft Office 365?
You can connect Live Chat to Microsoft Office 365 in 1 click using ready templates, or ask Integrately AI to build the workflow. It also connects with tools like Salesforce, HubSpot, and Slack.
Can I automatically create Microsoft Office 365 contacts from Live Chat sessions?
Can I connect Live Chat, Microsoft Office 365, and Slack?
What is a good Zapier alternative for Live Chat and Microsoft Office 365?
How does Live Chat handle visitor queue data during automation?
Can Microsoft Office 365 calendar events be created from live chats?
Do I need coding skills to integrate Live Chat and Microsoft Office 365?
Is the Live Chat and Microsoft Office 365 integration free?
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