Live Chat + Mention Integration
Integrate Live Chat to Mention in one click, or tell Integrately AI how you want each chat handled. Monitor brand conversations, create alerts, update tracking, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
Alert is added in Mention- Mention is created in Mention
2.
- Create alert in Mention
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Ready Workflows for Live Chat + Mention Integration
Create alerts from new chats, filter brand mentions, update tracking records, and notify your team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Live Chat + Mention flow
Sync your live chat support and brand mentions with your CRM, email lists, and team channels. Pick a combination and activate it in one click.
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Hubspot (5)
Hubspot (5) +
Salesforce (5)
Salesforce (5) +
Mailchimp (5)
Mailchimp (5) +
Slack (5)
Slack (5) +
Google Sheets (5)
Google Sheets (5) +
Zoom (5)
Zoom (5) L
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Create a Mention alert and add a HubSpot contact whenever a new chat is started in Live Chat.
New live chats immediately generate a Mention alert and create a HubSpot contact, ensuring your team captures every visitor interaction without manual entry.
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When a chat is ended in Live Chat, create a Mention alert and open a HubSpot task.
Completed chats trigger a Mention alert and open a follow-up task in HubSpot automatically, so support follow-ups are never missed.
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When a chat is updated in Live Chat, create a Mention alert and update the contact record in HubSpot.
Chat updates automatically sync brand alerts in Mention and update corresponding HubSpot records to maintain data accuracy.
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If a visitor enters queue in Live Chat for sales, create a Mention alert and create a high-priority deal in HubSpot; otherwise, create a standard contact.
Queue entries route smartly into HubSpot deals based on visitor department, accompanied by a real-time Mention alert.
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Use Claude to summarise every visitor queue entry in Live Chat, create a Mention alert, and log the summary in HubSpot.
Claude generates structured summaries of queue entries, triggers a Mention alert, and logs the brief directly into HubSpot.
Supported triggers and actions for Live Chat and Mention
Mix and match to build the exact automation you need
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Live Chat + Mention?
Streamline customer chats, brand alerts, and data synchronisation between Live Chat and Mention effortlessly.
🔔
Trigger brand alerts from live chats automatically
Instantly create brand alerts in Mention the moment a support chat starts in Live Chat, ensuring zero delay in conversation tracking.
📋
Capture every visitor detail and chat metric
Map all available chat data, queue entries, and visitor parameters into your downstream tools without missing critical fields.
💬
Alert your team instantly when chats start
Notify your support staff and brand managers the second new chats enter the queue, improving response times across the board.
🔀
Route chats based on submitted visitor departments
Direct support inquiries and brand mentions to different team channels or databases depending on visitor department selection.
🔄
Keep tracking records updated as chats evolve
Automatically update existing CRM records and spreadsheets whenever active live chat sessions undergo status modifications.
🛡️
Prevent duplicate alerts with smart upsert rules
Match existing customer records and brand mentions before creating new entries, keeping your databases clean and organised.
⏱️
Manage chat resolution and status updates seamlessly
Trigger downstream actions when conversations end or change status in Live Chat, keeping your entire workflow synchronized.
🔌
Connect chats and brand alerts to HubSpot workflows
Extend your core Live Chat and Mention integration into HubSpot to sync customer profiles and manage follow-up tasks.
And much more...
Who is Live Chat + Mention integration for?
Customer support teams, brand managers, and marketers connecting Live Chat and Mention to streamline visitor tracking and real-time conversation monitoring.
Data analysts
Support team leads
Agency account managers
Customer success managers
Sales development reps
Operations coordinators
📊
Data analysts
You're reviewing customer interaction logs in Live Chat, but tracking brand alerts manually means your weekly reports miss key conversation trends — automating both apps means every chat and mention updates your reporting database instantly.
⚡
Support team leads
You're monitoring incoming visitor queues in Live Chat, but delays in discovering brand mentions leave urgent issues unresolved too late — with this integration, every chat starts an instant alert so your team acts immediately.
🤝
Agency account managers
You're managing client support across Live Chat, but clients complain when brand tracking data isn't synced with their updates — this integration means every interaction feeds directly into client visibility logs without manual exports.
📥
Customer success managers
You're handling high volumes of live chats daily, but keeping track of brand mentions alongside chats creates overwhelming manual gaps — automating both apps means every chat and mention flows neatly into your CRM.
🎯
Sales development reps
You're waiting for inbound visitor chats in Live Chat to convert, but missed handoffs between support and sales cost you valuable leads — connecting these apps means every qualified chat instantly creates a pipeline task.
🗂️
Operations coordinators
You're attempting to maintain clean records of chat logs and mentions, but scattered communication channels leave missing history in your databases — automating both apps means every chat and alert is logged accurately.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Live Chat + Mention
Build and manage your Live Chat + Mention automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Live Chat + Mention with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Live Chat + Mention Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
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2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect Live Chat to Mention?
You can connect Live Chat and Mention in 1 click using ready workflows on Integrately, or ask Integrately AI to build the automation and map the fields.
Can I automatically create brand alerts in Mention from Live Chat visitor sessions?
Can I connect Live Chat, Mention, and Slack?
What is a good Zapier alternative for Live Chat and Mention?
How does Live Chat handle visitor queue data during integration?
Can Mention filter brand alerts by engagement impact automatically?
Do I need coding skills to automate Live Chat and Mention?
Is the Live Chat and Mention integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
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