How to connect Twilio with your apps: Top 9 Twilio integrations in 2025
Improve workflow efficiency and optimize communication with the top 19 Twilio integrations. Enhance your business processes seamlessly.
Kayako + Twilio Integration
Integrate Kayako to Twilio in one click, or tell Integrately AI how you want each conversation handled. Send instant SMS alerts, update customer records, log interaction details, and track follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Conversation is created in Kayako- User is created in Kayako
- Tag is added to organization in Kayako
- Tag is added to conversation in Kayako
- Tag is added to user in Kayako
- Organization is created in Kayako
Message is received in Twilio Instant- SMS is received/sent in Twilio
- Recording is available in Twilio
- Call status is changed in Twilio
- Call is finished in Twilio
- Phone number is added in Twilio
- Transcription is available in Twilio
2.
- Create conversation via Email in Kayako
- Update conversation in Kayako
- Create conversation with a private note in Kayako
- Search conversation in Kayako
- Create user in Kayako
- Search user in Kayako
- Update user in Kayako
- Create organization in Kayako
- Update organization in Kayako
- Search organization in Kayako
- Add private note to conversation in Kayako
- Add tags to conversation in Kayako
- Add tags to organization in Kayako
- Add tags to user in Kayako
- Get message media by id in Twilio
- Get message medias in Twilio
- Send WhatsApp template message in Twilio
- Send SMS in Twilio
- Send WhatsApp message in Twilio
- Call phone in Twilio
- Get call details by id in Twilio
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Ready Workflows for Kayako + Twilio Integration
Send instant SMS alerts for new conversations, notify teams when users are created, handle phone calls, and sync support records, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Kayako + Twilio flow
Log support data in your CRM, notify your team on messaging channels, and keep your documentation updated. Pick a combination and activate it in one click.
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Salesforce (4)
Salesforce (4) +
Slack (4)
Slack (4) +
Gmail (4)
Gmail (4) +
HubSpot (4)
HubSpot (4) +
Asana (4)
Asana (4) +
Google Sheets (4)
Google Sheets (4) K
S
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Create a Salesforce contact whenever a conversation is created in Kayako, and send an alert SMS via Twilio.
New Kayako conversations instantly generate Salesforce contacts and trigger Twilio SMS notifications, keeping your CRM updated and your support team informed.
T
K
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When an SMS is received in Twilio, create a user in Kayako and log the interaction as a lead in Salesforce.
Incoming Twilio messages automatically create Kayako users and Salesforce leads, capturing every customer touchpoint without manual logging.
K
S
T
If a Kayako user is created, create a Salesforce account and send a welcome WhatsApp message via Twilio.
New Kayako users trigger automated Salesforce accounts and Twilio WhatsApp messages, streamlining customer onboarding.
T
K
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Use Claude to evaluate incoming Twilio messages, create a Kayako conversation, and update the matching Salesforce record.
Claude analyses incoming Twilio messages, routes them into Kayako conversations, and updates Salesforce records based on sentiment.
Supported triggers and actions for Kayako and Twilio
Mix and match to build the exact automation you need
Kayako Triggers & Actions
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it → SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it → Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it → What can you automate with Kayako + Twilio?
Connect your support platform and cloud communications to handle messages, sync records, and trigger instant alerts.
💬
Trigger SMS alerts for new conversations
Send an automated Twilio SMS message whenever a new conversation is created in Kayako, ensuring customers and teams get immediate notification.
📋
Capture every submitted conversation field
Map all conversation attributes and user details from Kayako into Twilio messaging workflows without missing critical customer context.
🔔
Notify the right person instantly
Route incoming support messages and call notifications to the appropriate team member the moment events happen in either platform.
🔀
Route messages based on ticket tags
Trigger different Twilio SMS or WhatsApp templates depending on the specific tags added to conversations or organizations in Kayako.
🔄
Keep support records synchronized
Update conversation statuses, user details, and call records across both systems as customer interactions progress.
🔍
Search and update existing records
Locate existing users and organizations in Kayako before creating new records, preventing duplicate entries during high-volume periods.
⏱️
Handle call completions and status changes
Trigger automated follow-up actions when phone calls finish or call statuses change in Twilio, keeping support workflows moving.
🔗
Extend flows to popular third-party apps
Connect your Kayako and Twilio workflows with Google Sheets, Slack, HubSpot, or Asana to expand your team's operational capabilities.
And much more...
Who is Kayako + Twilio integration for?
Support teams, customer success managers, and operations leads use this integration to automate messaging, eliminate manual data entry, and keep customer records synchronized.
Support analysts
Customer support leads
Client success managers
Support agents
Operations coordinators
Quality assurance leads
📈
Support analysts
You rely on support logs to report ticket volumes and response times, but manual record-keeping leaves your metrics outdated — automating both apps means every conversation and call metric populates your reports instantly.
⚡
Customer support leads
You need to act fast when urgent customer issues arise, but text alerts and ticket updates get delayed by manual copying — automating both apps means your team receives instant SMS notifications the moment issues occur.
🤝
Client success managers
You answer to key accounts that demand immediate communication and transparent records, but manual status updates slow you down — with this integration, every support touchpoint triggers automated messaging and CRM updates instantly.
📨
Support agents
The volume of inbound support tickets and phone calls is too high to keep up by hand, leading to missed customer messages — automating both apps means incoming messages and calls generate tickets and notifications automatically.
⚙️
Operations coordinators
You own the next step in customer onboarding and depend on upstream support triggers to begin your work — connecting these apps means new users and organizations flow straight into your operational workflows without delay.
🗂️
Quality assurance leads
You need a reliable communication history across all support channels, but manual logging leaves frustrating gaps in audit trails — automating both apps means every call, message, and conversation is logged accurately.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Kayako + Twilio
Build and manage your Kayako + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Kayako + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Kayako + Twilio Now 
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Frequently Asked Questions
How do I connect Kayako to Twilio?
You can connect Kayako to Twilio in one click using pre-built templates or by asking Integrately AI to configure your workflow. You can also integrate apps like Slack, HubSpot, and Google Sheets easily.
Can I send a Twilio SMS automatically whenever a conversation is created in Kayako?
Can I connect Kayako, Twilio, and Google Sheets?
What is a good Zapier alternative for Kayako and Twilio?
How are Kayako conversations and user data handled in automations?
Can I trigger actions based on Twilio SMS messages and call statuses?
Do I need coding skills to automate Kayako and Twilio?
Is the Kayako and Twilio integration free?
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