Kayako + Live Chat Integration
Integrate Kayako to Live Chat in one click, or tell Integrately AI how you want each chat handled. Capture customer inquiries, create support conversations, update user records, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Conversation is created in Kayako- User is created in Kayako
- Tag is added to organization in Kayako
- Tag is added to conversation in Kayako
- Tag is added to user in Kayako
- Organization is created in Kayako
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
2.
- Create conversation via Email in Kayako
- Update conversation in Kayako
- Create conversation with a private note in Kayako
- Search conversation in Kayako
- Create user in Kayako
- Search user in Kayako
- Update user in Kayako
- Create organization in Kayako
- Update organization in Kayako
- Search organization in Kayako
- Add private note to conversation in Kayako
- Add tags to conversation in Kayako
- Add tags to organization in Kayako
- Add tags to user in Kayako
Trusted by experts at...
Ready Workflows for Kayako + Live Chat Integration
Capture chats, create support conversations, update user records, and sync customer details, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Kayako + Live Chat flow
Log support interactions in your CRM, notify your team on messaging channels, and keep your records updated. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Shopify (3)
Shopify (3) +
Zendesk (3)
Zendesk (3) +
Mailchimp (3)
Mailchimp (3) +
Google Sheets (3)
Google Sheets (3) +
Asana (3)
Asana (3) L
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When a new chat starts in Live Chat, create a Kayako conversation and notify your team in Slack
Every Live Chat session immediately creates a conversation in Kayako and alerts your team in Slack so nothing slips through.
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When a chat ends in Live Chat, update the Kayako conversation and post a summary in Slack
Ended chats update existing Kayako conversations and send a notification to Slack for team review.
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When a visitor enters the queue in Live Chat, create a Kayako user and notify support in Slack
Queued visitors automatically generate Kayako user profiles while Slack alerts your waiting support staff.
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Use Claude to analyse every Live Chat session before creating a Kayako conversation and notifying Slack
Claude reviews chat intent, creates a structured Kayako conversation, and posts the brief to Slack.
Supported triggers and actions for Kayako and Live Chat
Mix and match to build the exact automation you need
Kayako Triggers & Actions
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Kayako + Live Chat?
Streamline your customer service workflows by connecting live visitor interactions directly to your support desk.
💬
Turn live chats into support conversations
Automatically open a new Kayako conversation the moment a customer initiates a chat session in Live Chat. Eliminate manual ticket creation and speed up agent response times.
📋
Capture every submitted chat detail
Map visitor contact info, questions, and session metadata from Live Chat directly into corresponding Kayako user profiles and conversation notes.
🔔
Alert your team instantly on new chats
Notify support agents in real time whenever a visitor enters the chat queue or starts a conversation, ensuring rapid customer engagement.
🔀
Route chats based on customer data
Apply specific tags and organize conversations in Kayako depending on the department or topic selected during the Live Chat session.
🔄
Keep support records updated as chats progress
Automatically update Kayako conversations and user details when chat sessions are updated or concluded in Live Chat.
🛡️
Prevent duplicate customer records
Search existing user and organization profiles in Kayako before creating new records, keeping your support database clean and organized.
⏱️
Handle post-chat status changes
Update conversation statuses, add private notes, and log resolution summaries in Kayako the moment a Live Chat session ends.
🔗
Extend your support flow to Slack
Trigger automated team notifications in Slack whenever new Live Chat interactions create Kayako conversations, keeping your entire department informed.
And much more...
Who is Kayako + Live Chat integration for?
Customer support and service teams connect Kayako to Live Chat to eliminate manual data entry, speed up response times, and keep customer records perfectly synced.
Support analysts and reporting leads
Live chat support agents
Client success managers
Customer operations teams
Escalation specialists
Support operations supervisors
📈
Support analysts and reporting leads
You're pulling chat logs and support tickets by hand to build weekly service reports, but the data is always outdated by the time leadership reviews it — with this integration, every chat session creates a Kayako conversation instantly and your reporting metrics stay current.
⚡
Live chat support agents
You need to act fast when visitors reach out, but manual ticket creation slows down your initial response window — with this integration, every new chat session opens a Kayako conversation automatically so you can focus on helping customers.
🤝
Client success managers
You answer to key accounts who expect rapid updates on their support inquiries, but tracking interactions across tools causes delays — with this integration, chat transcripts and support records sync seamlessly so clients get prompt answers.
📊
Customer operations teams
Support volume is too high for anyone to keep up with manual record-keeping between chat and ticketing systems — with this integration, every interaction is logged and organized without requiring manual copy-pasting.
🔄
Escalation specialists
You own the next step in resolving complex issues and depend on front-line agents to hand over complete context — with this integration, chat details flow straight into Kayako conversations with zero missing details.
🗂️
Support operations supervisors
You need a reliable customer history audit trail, but manual data transfers keep leaving gaps in your records — with this integration, every chat and conversation links together accurately across your support stack.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Kayako + Live Chat
Build and manage your Kayako + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Kayako + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Kayako + Live Chat Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Kayako to Live Chat?
You can connect Kayako to Live Chat in 1-click using ready templates on Integrately, or ask Integrately AI to build the integration for your support team.
Can I automatically create Kayako conversations from new Live Chat sessions?
Can I connect Kayako, Live Chat, and Slack?
What is a good Zapier alternative for Kayako and Live Chat?
How does Kayako handle conversation creation from live chats?
Can Live Chat trigger automated actions in Kayako?
Do I need coding skills to automate Kayako and Live Chat?
Is the Kayako and Live Chat integration free?
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