Create SolarWinds Service Desk user for new JustCall contact
JustCall + SolarWinds Service Desk Integration
SolarWinds Service Desk + JustCall Integration
Integrate JustCall to SolarWinds Service Desk in one click, or tell Integrately AI how you want each call handled. Log completed calls, create incidents, update user records, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
Contact is created in JustCall- Text is sent or received in JustCall Instant
- Call details are updated in JustCall Instant
- Call is completed in JustCall Instant
- Appointment is created in JustCall Instant
- Voicemail is created in JustCall Instant
2.
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
- Add contact to SalesDialer campaign in JustCall
- Remove contact from SalesDialer campaign in JustCall
- Get campaign contacts by campaign id in JustCall
- Update contact in JustCall
- Create contact in JustCall
- Search contact in JustCall
- Send text message in JustCall
- Schedule text message in JustCall
- Send multimedia text message in JustCall
- Check for text replies in JustCall
Trusted by experts at...
Ready Workflows for JustCall + SolarWinds Service Desk Integration
Log completed calls, create incidents, update user records, alert your support team, and schedule follow-up messages, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your JustCall + SolarWinds Service Desk flow
Send instant notifications to your team, log call data in spreadsheets, and track technical issues across your workspace. Pick a combination and activate it in one click.
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Jira Software Cloud (6)
Jira Software Cloud (6) +
Slack (6)
Slack (6) +
Microsoft Outlook (5)
Microsoft Outlook (5) +
Salesforce (5)
Salesforce (5) +
Google Drive (5)
Google Drive (5) +
Confluence (5)
Confluence (5) J
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Create a SolarWinds Service Desk incident from every completed JustCall call, and open a matching issue in Jira Software Cloud.
Every completed JustCall call automatically creates a SolarWinds Service Desk incident and opens an issue in Jira Software Cloud without manual copying.
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When a new contact is created in JustCall, create a SolarWinds Service Desk user and open an onboarding task in Jira Software Cloud.
New JustCall contacts automatically establish SolarWinds Service Desk user records and trigger Jira Software Cloud tasks for follow-up.
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When a SolarWinds Service Desk incident is created from a JustCall call, update the linked Jira Software Cloud issue.
SolarWinds Service Desk incidents created from JustCall calls automatically update corresponding Jira Software Cloud issues.
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If a completed JustCall call is marked urgent, create a priority SolarWinds Service Desk incident and open an urgent Jira Software Cloud issue.
Urgent JustCall calls instantly generate priority SolarWinds Service Desk incidents and high-urgency Jira Software Cloud issues.
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Use ChatGPT to summarise every completed JustCall call, create a SolarWinds Service Desk incident, and log the summary in Jira Software Cloud.
AI summarises JustCall calls before generating SolarWinds Service Desk incidents and logging the brief in Jira Software Cloud.
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Turn every completed JustCall call into a SolarWinds Service Desk incident, create a tracking issue in Jira Software Cloud, and notify the team in Slack.
Completed JustCall calls create SolarWinds Service Desk incidents, generate Jira Software Cloud issues, and notify team channels in Slack.
Supported triggers and actions for SolarWinds Service Desk and JustCall
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → JustCall Triggers & Actions
Instant
Text is sent or received in JustCall
Triggers the automation when a text is sent or received
Try it → Instant
Call details are updated in JustCall
Triggers the automation when call details are updated
Try it → Instant
Appointment is created in JustCall
Triggers the automation when a new appointment is created
Try it → Instant
Voicemail is created in JustCall
Triggers the automation when a voicemail is created
Try it → What can you automate with JustCall + SolarWinds Service Desk?
Turn every phone conversation and customer message into actionable IT service desk incidents and updated user records automatically.
📞
Log every completed call as a new service desk incident
Automatically generate a SolarWinds Service Desk incident the moment a phone call or customer interaction is completed in JustCall. Eliminate manual data entry and speed up support workflows.
📋
Capture full call duration and recording notes
Map available JustCall call details, duration metrics, and transcript notes straight into your SolarWinds Service Desk incident fields for comprehensive tracking.
🚨
Notify support technicians instantly on call completion
Alert your engineering or support staff as soon as a high-priority customer call finishes in JustCall and a new service desk incident is opened.
🔀
Route urgent calls to priority incident queues
Create priority SolarWinds Service Desk incidents for urgent JustCall calls while routing standard inquiries to general support queues automatically.
👤
Keep SolarWinds Service Desk user profiles up to date
Synchronise customer information between JustCall and SolarWinds Service Desk so user records remain accurate across your entire support stack.
🔍
Prevent duplicate records with smart search checks
Search for existing users in SolarWinds Service Desk before creating new profiles when a contact is created or updated in JustCall.
🔄
Handle later status changes and follow-ups
Update incident records or trigger follow-up communications whenever call appointment statuses or task milestones are updated in JustCall.
💬
Extend your support pipeline to Slack
Connect JustCall and SolarWinds Service Desk to automatically post completed call summaries and incident updates straight into your team Slack channels.
And much more...
Who is JustCall + SolarWinds Service Desk integration for?
Support and IT teams managing customer communications and technical issues benefit from automated incident creation, ensuring no critical call details are missed by technicians.
IT Operations Managers
IT Support Technicians
Customer Success Leads
Support Helpdesk Supervisors
Systems Administrators
Quality Assurance Specialists
📈
IT Operations Managers
You report on support call resolution times and decide staffing from it, but the logs are always stale because records are entered manually — this integration means every completed call creates an incident instantly and reporting stays accurate.
⚡
IT Support Technicians
You need to act fast on urgent client calls, and they find out too late when notes are delayed — automating both apps means every call completion opens a service desk ticket immediately so technicians respond without delay.
🤝
Customer Success Leads
You answer to a client who wants to see ticket progress, but call details live separately from service requests — connecting these apps means every interaction flows straight into the helpdesk so client updates are always transparent.
📊
Support Helpdesk Supervisors
The call volume is too high for anyone to keep up by hand, and tickets are frequently missed — with this integration, call data converts to service desk incidents automatically and nothing slips through the cracks.
⚙️
Systems Administrators
You own the next step after a user calls in, and depend on someone upstream to hand it over correctly — this integration means user requests from calls create proper desk records so handoffs happen without friction.
🔍
Quality Assurance Specialists
You need a reliable history of support calls and keep finding gaps in incident records — automating both apps means every completed call and created ticket match up perfectly in a complete audit trail.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SolarWinds Service Desk + JustCall
Build and manage your SolarWinds Service Desk + JustCall automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + JustCall with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect SolarWinds Service Desk + JustCall Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect JustCall to SolarWinds Service Desk?
You can connect JustCall to SolarWinds Service Desk in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the integration for your workflow.
Can I automatically create a SolarWinds Service Desk incident when a JustCall call is completed?
Can I connect JustCall, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for JustCall and SolarWinds Service Desk?
How are JustCall contacts synced with SolarWinds Service Desk users?
Can SolarWinds Service Desk incident updates trigger JustCall actions?
Do I need coding skills to automate JustCall and SolarWinds Service Desk?
Is the JustCall and SolarWinds Service Desk integration free?
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