Microsoft Dynamics 365 CRM + JivoChat Integration

You're running campaigns that drive website traffic to live chats, but your tracking tools only record conversions when someone manually exports chat logs, so the lead counts you're optimising against are always outdated — with this integration, every finished chat creates a lead instantly and your pipeline data stays current.

You need to respond to offline messages immediately, but you find out about missed inquiries hours later when checking multiple systems — this integration means every offline message creates a case in Microsoft Dynamics 365 CRM instantly and your team can follow up without delay.

You answer to clients who want immediate visibility into incoming inquiries, but chat records stay trapped in JivoChat instead of reaching your CRM — with this integration, every updated visitor record syncs to Microsoft Dynamics 365 CRM automatically and your client reports remain fully accurate.

The volume of incoming website chats is too high for your team to log manually, leading to missed follow-ups and incomplete CRM records — automating both apps means every chat interaction creates a contact or lead instantly and your records stay comprehensive.

You own the follow-up step and depend on upstream chat conversations to hand over prospect details, but manual handoffs cause delays — connecting these apps means every finished chat creates a Microsoft Dynamics 365 CRM lead instantly so you can reach out while interest is high.

You need a reliable history of all customer touchpoints, but chat interactions frequently get missed in your database audit trails — automating both apps means every visitor update and offline message logs correctly in Microsoft Dynamics 365 CRM and your historical data has zero gaps.