JivoChat + Mattermost Integration
Integrate JivoChat to Mattermost in one click, or tell Integrately AI how you want each chat handled. Post chat transcripts to Mattermost, alert your support team, update your channels, and archive completed conversations automatically.
Free forever.Use premium features free for 14 days.1.
Visitor's information is updated in JivoChat Instant- Offline message is recieved in JivoChat Instant
- Chat is finished in JivoChat Instant
Post is created in Mattermost- Post is updated in Mattermost
- Channel is created in Mattermost
2.
- Post message in Mattermost
- Update post in Mattermost
- Search post in Mattermost
- Delete post in Mattermost
- Update channel in Mattermost
- Create channel in Mattermost
- Search channel in Mattermost
- Delete channel in Mattermost
- Search file in Mattermost
Trusted by experts at...
Ready Workflows for JivoChat + Mattermost Integration
Post offline messages to Mattermost, alert support channels when chats finish, sync visitor details, and keep teams updated, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your JivoChat + Mattermost flow
Log customer conversations in your CRM, update tracking sheets, and notify secondary channels once the core pair finishes. Pick a combination and activate it in one click.
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Jira Software Cloud (4)
Jira Software Cloud (4) +
Google Drive (4)
Google Drive (4) +
Zendesk (4)
Zendesk (4) +
Trello (4)
Trello (4) +
Confluence (4)
Confluence (4) +
GitHub (4)
GitHub (4) J
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Create a Jira issue for every finished JivoChat chat, and notify your support channel in Mattermost
Finished JivoChat chats create Jira issues instantly while Mattermost notifies your support team, so bugs and requests never get lost between chats and ticketing.
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Create a Jira issue from every offline JivoChat message, and alert your response team in Mattermost
Offline JivoChat messages become Jira issues immediately and Mattermost notifies your team, ensuring no customer request slips through the cracks.
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When visitor information updates in JivoChat, update the matching Jira issue and post the change in Mattermost
Visitor updates in JivoChat modify your Jira issues automatically and Mattermost informs your team, keeping engineering records synchronized.
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Use Claude to categorize every finished JivoChat chat, create a categorized Jira issue, and notify Mattermost
Claude categorizes finished JivoChat chats before creating a Jira issue and notifying Mattermost, so your backlog is organized without manual sorting.
Supported triggers and actions for JivoChat and Mattermost
Mix and match to build the exact automation you need
JivoChat Triggers & Actions
Instant
Visitor's information is updated in JivoChat
Triggers the automation when a visitor's information is updated
Try it → Instant
Offline message is recieved in JivoChat
Triggers the automation when an offline message is received
Try it → Instant
Chat is finished in JivoChat
Triggers the automation when a chat is marked as complete
Try it → What can you automate with JivoChat + Mattermost?
Streamline your customer communication by connecting JivoChat triggers directly to Mattermost team channels and collaborative actions.
💬
Post finished chats to Mattermost
Send every completed JivoChat conversation straight to your Mattermost channel automatically the moment the chat finishes. No manual copying, no missed conversations.
📋
Capture offline visitor messages
Forward offline messages received in JivoChat directly into Mattermost so your team sees customer inquiries immediately upon returning.
🔔
Alert the right channel instantly
Notify specific Mattermost channels whenever visitor information updates in JivoChat, keeping your department informed of customer profile changes.
🔀
Route messages based on content
Send urgent JivoChat inquiries to priority Mattermost channels while routine chats route to standard review channels automatically.
🔄
Keep Mattermost posts updated
Update existing Mattermost posts whenever visitor details or chat statuses change in JivoChat, preventing outdated team discussions.
🔍
Search and manage posts easily
Search existing Mattermost posts and channels dynamically when new chat events occur in JivoChat to maintain organized collaboration.
⏱️
Handle offline message follow-ups
Trigger automated follow-up alerts in Mattermost whenever offline messages sit unattended in JivoChat for extended periods.
🔗
Extend flows to Zendesk
Trigger JivoChat chats to create Zendesk support tickets while simultaneously posting notification alerts to your Mattermost channel.
And much more...
Who is JivoChat + Mattermost integration for?
Support leads, developers, and operations teams connect JivoChat and Mattermost to eliminate manual copying and keep team channels instantly updated with live conversation data.
Support operations managers
Customer support leads
Client success managers
High-volume helpdesk agents
Technical support engineers
Quality assurance supervisors
📈
Support operations managers
You report on customer inquiry volumes from JivoChat chats, but your tracking summaries only update when someone manually exports data, so the metrics you review are always outdated — automating both apps means every finished chat logs instantly and your dashboard stays current.
⚡
Customer support leads
You need your team to react immediately when urgent offline messages arrive in JivoChat, but notifications get buried in crowded inboxes and agents find out too late — with this integration, every offline message posts directly to your Mattermost channel so response times drop.
🤝
Client success managers
You answer to key clients who want visibility into their support requests logged via JivoChat, but compiling updates by hand takes hours — automating both apps means every conversation routes straight to Mattermost channels for instant client reporting.
📊
High-volume helpdesk agents
Your team handles hundreds of live chats daily in JivoChat and cannot keep up with manually copying transcripts into team chat, leading to missed context — connecting these apps means every conversation summary posts automatically and your team stays aligned.
⚙️
Technical support engineers
You own the technical troubleshooting step after a JivoChat conversation ends, but you depend on agents to manually hand over bug details, causing frustrating delays — with this integration, every chat detail flows straight into your engineering channels.
🗂️
Quality assurance supervisors
You need a reliable historical record of all customer interactions in JivoChat for compliance, but keep finding gaps where agents forgot to save transcripts — this integration means every finished conversation archives automatically without missing records.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate JivoChat + Mattermost
Build and manage your JivoChat + Mattermost automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect JivoChat + Mattermost with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect JivoChat + Mattermost Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect JivoChat to Mattermost?
You can connect JivoChat to Mattermost in 1-click using ready workflows on Integrately, or ask Integrately AI to build the automation for you. You can also connect Jira Software Cloud, Google Drive, and Zendesk.
Can I automatically post finished JivoChat chats to Mattermost channels?
Can I connect JivoChat, Mattermost, and Zendesk?
What is a good Zapier alternative for JivoChat and Mattermost?
How does visitor information sync from JivoChat to Mattermost?
Can Mattermost create channels when new JivoChat messages arrive?
Do I need coding skills to set up this JivoChat and Mattermost integration?
Is the JivoChat and Mattermost integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
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