Jira Service Desk + Toky Integration

Integrate Jira Service Desk to Toky in one click, or tell Integrately AI how you want each ticket handled. Create contacts in Toky, search requests, log call details, and alert your support team automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Toky
    Text message is received in Toky Instant
  • Toky
    Call is received in Toky Instant
  • Toky
    Voice mail is received in Toky Instant
Arrow Right
2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Toky
    Send text message in Toky
  • Toky
    Create contact in Toky
  • Toky
    Search Contact in Toky

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Jira Service Desk + Toky Integration

Create contacts for new requests, receive calls and log updates, send text messages, and handle follow-ups, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Toky Integration

Send Toky message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Toky integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Toky notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Toky messages for new Jira Service Desk tickets today - your customers will appreciate it!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Jira Service Desk + Toky flow

Connect customer support, team communication, and document storage apps to extend your automated workflows. Pick a combination and activate it in one click.

Jira Service Desk
Toky
+
SlackSlack (4)
+
ZendeskZendesk (4)
+
ConfluenceConfluence (4)
+
Jira Software CloudJira Software Cloud (4)
+
GmailGmail (4)
+
Google DriveGoogle Drive (4)
J
T
S
Create a Toky contact when a Jira Service Desk request is created, and notify your team in Slack
New Jira Service Desk requests instantly create a contact in Toky and alert your team in Slack, eliminating manual entry.
J
T
S
Send a text message in Toky when a Jira Service Desk request is updated, and post an alert in Slack
Updated Jira Service Desk requests trigger a Toky text message and notify your channel in Slack.
J
T
S
Search for a Toky contact when a request is created in Jira Service Desk, and notify your team in Slack
Check existing Toky contacts for every new Jira Service Desk request and post the result in Slack.
T
J
S
Comment on a Jira Service Desk request when a text message is received in Toky, and alert your team in Slack
Toky text messages automatically add a comment in Jira Service Desk and notify your Slack channel.

Supported triggers and actions for Jira Service Desk and Toky

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
Try it →
Request is updated in Jira Service Desk
Triggers the automation when a request is updated
Try it →
Search request in Jira Service Desk
Searches for a request
Try it →
Comment on request in Jira Service Desk
Adds a comment to a request
Try it →
Create request in Jira Service Desk
Generates a new request
Try it →
Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
Try it →
Toky
Toky Triggers & Actions
Instant
Text message is received in Toky
Triggers the automation when a new text message is received
Try it →
Instant
Call is received in Toky
Triggers the automation when a call is received
Try it →
Instant
Voice mail is received in Toky
Triggers the automation when a new voice mail is received
Try it →
Send text message in Toky
Sends a reply
Try it →
Create contact in Toky
Adds a new contact to the database
Try it →
Search Contact in Toky
Finds and retrieves contact information
Try it →

What can you automate with Jira Service Desk + Toky?

Streamline your customer support and telecommunication workflows with ready-made automation recipes.

What you can automate?
📞
Sync support requests and phone contacts automatically
Create a Toky contact the moment a new request is created in Jira Service Desk. Eliminate manual data entry between your help desk and call center.
📋
Capture every submitted request detail
Map all available Jira Service Desk request fields into separate Toky contact notes instead of basic names. Your call records become much more useful.
💬
Alert your team instantly on communication events
Notify your support channel in Slack or send email updates in Gmail whenever a new call or text message is received in Toky.
🔀
Route workflows based on submitted ticket fields
Perform different actions depending on priority levels or custom categories submitted in your Jira Service Desk requests.
🔄
Keep destination records fully up to date
Update existing contacts and ongoing tickets across Jira Service Desk and Toky whenever customer details change.
🔍
Search and upsert records to prevent duplicates
Search for existing contacts in Toky before creating new entries, ensuring clean customer databases across your entire toolstack.
⚙️
Handle later status changes and voice mail events
Trigger follow-up automations when voice mails are received in Toky or when Jira Service Desk request statuses are modified.
🔌
Extend your workflow to Slack and other apps
Connect Jira Service Desk and Toky with Slack, Zendesk, or Gmail to build multi-step support pipelines that span your favorite tools.
And much more...

Who is Jira Service Desk + Toky integration for?

Support managers, call center leads, and customer service teams rely on this integration to eliminate manual data entry and synchronize telecom records with support tickets.

Support Operations Managers
Support Operations Managers
Call Center Team Leads
Call Center Team Leads
Client Success Directors
Client Success Directors
Customer Support Teams
Customer Support Teams
Help Desk Specialists
Help Desk Specialists
Quality Assurance Auditors
Quality Assurance Auditors
📈
Support Operations Managers
You're reviewing customer service metrics across multiple communication channels, but your reports are always missing recent phone interactions because agents log them manually, so the ticket resolution times you're measuring are always inaccurate — with this integration, every support request and call contact syncs instantly and your analytics stay current.
⚡
Call Center Team Leads
You need to act fast when urgent phone inquiries arrive, but your team finds out about customer issues too late because help desk tickets are siloed from your dialer — with this integration, every phone call and voice mail triggers instant ticket actions and your response times drop immediately.
🤝
Client Success Directors
You answer to key accounts and enterprise clients who expect immediate updates on their service requests, but tracking down call histories takes hours of manual searching — with this integration, all communication logs update automatically and your client reviews reflect complete transparency.
📊
Customer Support Teams
The volume of inbound service requests and telecom calls is too high for anyone to keep up by hand, leading to missed follow-ups and lost customer context — with this integration, every ticket and contact is processed automatically and your workflow runs without bottlenecks.
🔄
Help Desk Specialists
You own customer issue resolution and depend on upstream call center agents to hand over accurate contact details, but notes are frequently missing or incomplete — with this integration, contact creation and ticket updates happen seamlessly across platforms and your handoff process is completely reliable.
🗂️
Quality Assurance Auditors
You need a reliable history of customer interactions for compliance reporting, but you keep finding gaps between phone logs and support tickets — with this integration, every communication is recorded across both systems and your audit trail remains comprehensive.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Jira Service Desk + Toky

Build and manage your Jira Service Desk + Toky automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Toky with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Jira Service Desk + Toky Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Jira Service Desk + Toky Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Jira Service Desk to Toky?
Frequently Asked Questions
You can connect Jira Service Desk to Toky instantly using 1-click automations on Integrately. Choose from 20 million+ ready templates or ask Integrately AI to build the automation and map the fields for your support team.
Can I automatically create Toky contacts from new Jira Service Desk requests?
Frequently Asked Questions
Can I connect Jira Service Desk, Toky, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Toky?
Frequently Asked Questions
How does Jira Service Desk handle request data in this integration?
Frequently Asked Questions
Can Toky trigger actions when a call or text message is received?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Toky?
Frequently Asked Questions
Is the Jira Service Desk and Toky integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Jira Service Desk or Toky With 1500+ Other Apps

Jira Service Desk
Popular Jira Service Desk Integrations
Connect Jira Service Desk with CRM, project management, and reporting tools to manage support requests efficiently.
See All
Jira Service Desk Integrations arrow right
No popular apps found
Toky
Popular Toky Integrations
Sync Toky with communication, marketing, and sales tools to keep phone and telecom data working across your stack.
See All
Toky Integrations arrow right
No popular apps found