Intercom + WATI Integration
Integrate Intercom to WATI in one click, or tell Integrately AI how you want each user handled. Send WhatsApp messages, create WATI contacts, update customer attributes, and alert your team automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- User or lead is replied in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- Admin opened conversation in Intercom Instant
Message is received in WATI Instant- Reply is received to sent message in WATI Instant
- Contact is created in WATI
- Message is read in WATI Instant
- Message is delivered in WATI Instant
2.
- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
- Create event in Intercom
- Send template message in WATI
- Send session message in WATI
- Create contact in WATI
- Update contact attributes in WATI
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Ready Workflows for Intercom + WATI Integration
Capture user messages, create WATI contacts, send WhatsApp template messages, and keep your communication platform updated, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + WATI flow
Sync customer interactions with your CRM, update records in sheets, and notify your support team instantly. Pick a combination and activate it in one click.
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Shopify (4)
Shopify (4) +
Stripe (3)
Stripe (3) +
Slack (3)
Slack (3) +
Hubspot (3)
Hubspot (3) +
Google Sheets (3)
Google Sheets (3) +
Gmail (3)
Gmail (3) I
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Create a Shopify customer for every new user in Intercom, and send a welcome message in WATI.
New Intercom users instantly become Shopify customers and receive a WhatsApp greeting via WATI, eliminating manual data entry across platforms.
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When a Shopify order is created, update the user in Intercom and send a confirmation via WATI.
Order updates in Shopify trigger user updates in Intercom and automated WhatsApp notifications through WATI.
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If a Shopify customer is updated, add a tag to the user in Intercom and update contact attributes in WATI.
Customer modifications in Shopify instantly propagate to Intercom tags and WATI contact attributes.
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When a Shopify refund is processed, create an event in Intercom and notify the customer via WATI.
Refund events in Shopify log automatically in Intercom and trigger an instant WhatsApp message in WATI.
Supported triggers and actions for Intercom and WATI
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → What can you automate with Intercom + WATI?
Streamline your customer support and WhatsApp messaging with powerful automated workflows.
💬
Sync Intercom users to WATI contacts instantly
Automatically create a contact in WATI the moment a new user or lead is created in Intercom. Eliminate manual contact creation and keep your WhatsApp lists accurate.
📋
Capture every custom attribute and field
Map all available user properties from Intercom into WATI contact attributes instead of just names and numbers. Your messaging platform becomes a richer source for targeted communication.
🔔
Alert your team as soon as chats happen
Send instant notifications to team channels whenever a new conversation starts or closes in Intercom. Ensure your staff can respond promptly on WhatsApp.
🔀
Route messages based on customer actions
Send different template messages in WATI depending on the specific event or tag updated in Intercom. Tailor your automated responses to fit user behavior.
🔄
Keep contact profiles up to date
Automatically update WATI contact attributes whenever user details or emails change in Intercom. Prevent outdated information from disrupting your outreach.
👥
Prevent duplicate contacts across systems
Search existing records before creating new contacts or leads between Intercom and WATI. Maintain a clean database without redundant entries.
🏷️
Manage tags and conversation states smoothly
Apply or remove tags automatically when conversations are closed, snoozed, or assigned. Keep your support workflows organized without manual clicks.
📊
Extend workflows to external spreadsheets
Log every Intercom user creation and WATI message event directly into Google Sheets for comprehensive reporting and team review.
And much more...
Who is Intercom + WATI integration for?
Customer support leaders, operations managers, and growth teams use this integration to automate messaging workflows and eliminate manual data entry between Intercom and WhatsApp.
Support operations managers
Customer success leads
Account managers
Support team leads
Sales development reps
Operations directors
📈
Support operations managers
You're reviewing customer communication metrics but your tracking sheet only updates when someone manually exports conversations, so the resolution counts you're optimising against are always a few hours behind — with this integration, every closed ticket lands in the sheet instantly and your data stays current.
⚡
Customer success leads
You need to act fast when VIP users sign up, and you find out too late because support alerts get buried in your inbox — automating both apps means every new user triggers an instant WhatsApp notification so your team can engage immediately.
🤝
Account managers
You answer to clients who want to see prompt follow-ups on their inquiries, but manual handoffs between Intercom and WhatsApp cause costly delays — connecting these apps means every conversation event syncs instantly and your clients receive prompt updates.
📊
Support team leads
The volume of inbound chats is too high for anyone to keep up by hand, leading to missed customer follow-ups and fragmented chat histories — this integration means every message is processed automatically and customer records remain fully synchronized.
🔄
Sales development reps
You own the next step in lead qualification and depend on someone upstream to hand over chat details manually, which slows down response times — automating both apps means every new Intercom lead flows straight into WATI without delay.
🗂️
Operations directors
You need a reliable history of all customer interactions and keep finding gaps in your audit logs due to manual copy-pasting errors — connecting these apps means every contact update and message is recorded accurately.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + WATI
Build and manage your Intercom + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Intercom + WATI Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Intercom to WATI?
You can connect Intercom to WATI in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the automation for you. It seamlessly integrates your support desk with messaging tools like Shopify, Slack, and Google Sheets.
Can I automatically send a WhatsApp message when a new user is created in Intercom?
Can I connect Intercom, WATI, and Google Sheets?
What is a good Zapier alternative for Intercom and WATI?
How does Intercom handle user and lead data during automation?
Can WATI update contact attributes automatically from support triggers?
Do I need coding skills to automate Intercom and WATI?
Is the Intercom and WATI integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
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