Intercom + Vapi Integration
Integrate Intercom to Vapi in one click, or tell Integrately AI how you want each lead handled. Trigger outbound calls, create chats, deploy voice squads, and sync customer updates automatically.
Free forever.Use premium features free for 14 days.1.
Conversation is tagged in Intercom Instant- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Company is created in Intercom Instant
- Event is created in Intercom Instant
- Teammate replied in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- User or lead is replied in Intercom Instant
- Admin opened conversation in Intercom Instant
- Conversation is closed by admin in Intercom Instant
2.
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Search user in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Create user in Intercom
- Search lead in Intercom
- Search company in Intercom
Create outbound phone call in Vapi- Create chat in Vapi
- Create squad in Vapi
Trusted by experts at...
Ready Workflows for Intercom + Vapi Integration
Initiate outbound calls, create chats, deploy voice squads, and manage customer communications, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Vapi flow
Capture leads in your CRM, alert your support team on messaging channels, and log all interaction details in spreadsheets. Pick a combination and activate it in one click.
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Hubspot (4)
Hubspot (4) +
Salesforce (4)
Salesforce (4) +
Slack (4)
Slack (4) +
Gmail (4)
Gmail (4) +
Airtable (4)
Airtable (4) +
Google Sheets (4)
Google Sheets (4) I
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Add every new Intercom lead to HubSpot as a contact, and trigger an outbound phone call in Vapi.
New Intercom leads appear in HubSpot as contacts instantly while Vapi places an outbound call, keeping your pipeline updated without manual data entry.
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When a conversation is closed by admin in Intercom, update the HubSpot deal stage and deploy a Vapi voice squad.
Closed Intercom conversations update your HubSpot deals and launch a Vapi voice squad automatically for post-support follow-up.
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When a company is created in Intercom, create a company in HubSpot and initiate a Vapi chat session.
New Intercom company records populate HubSpot instantly and trigger a Vapi chat session for onboarding verification.
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If a teammate replies in Intercom, create a task in HubSpot and trigger an outbound phone call in Vapi.
Intercom teammate replies create follow-up tasks in HubSpot and trigger immediate Vapi outbound calls for high-priority accounts.
Supported triggers and actions for Intercom and Vapi
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → What can you automate with Intercom + Vapi?
Connect Intercom triggers with Vapi voice operations to automate inbound outreach, ticket follow-ups, and customer engagement.
📞
Trigger instant outbound calls from new leads
Initiate an outbound phone call in Vapi the moment a new lead is created in Intercom. Prospects receive immediate contact without manual dialing.
📋
Capture every submitted conversation field
Map complete customer inquiry details from Intercom into your voice workflows instead of basic contact info. Your communication context stays complete.
🔔
Alert the right person instantly
Notify your team channels the second a VIP prospect registers in Intercom or an urgent support ticket requires voice escalation.
🔀
Route calls based on submitted criteria
Deploy different Vapi voice squads or outbound calls depending on the tier or category selected during the Intercom conversation.
🔄
Keep your records updated as tickets change
Update contact records and status logs automatically whenever an administrator closes a conversation in Intercom.
🛡️
Add or update instead of creating duplicates
Search existing database records before creating new entries, ensuring your system maintains clean contact profiles across all interactions.
⏱️
Handle later status changes and follow-ups
Trigger automated survey calls or chat sessions when support interactions reach specific resolution milestones in Intercom.
🔗
Extend flows to your favorite CRM tools
Connect your Intercom and Vapi core automation to HubSpot, Salesforce, or Google Sheets to sync records across your entire stack.
And much more...
Who is Intercom + Vapi integration for?
Customer support teams, sales managers, and operations leads use this integration to connect Intercom conversations directly with Vapi voice agents and eliminate manual handoffs.
Performance marketers
Customer support leads
Account managers
Sales operations directors
Operations coordinators
Quality assurance leads
📈
Performance marketers
You're running inbound campaigns through Intercom but your performance tracker only updates when someone manually exports leads, so the row counts you're optimising against are always a few hours behind — with this integration, every new lead triggers voice outreach instantly and your data stays current.
⚡
Customer support leads
You manage high-volume customer inquiries in Intercom and need voice backup immediately, but manual dialing leaves leads waiting too long — with this integration, every support event triggers automated Vapi phone calls and your team handles escalations without delay.
🤝
Account managers
You answer to clients who expect rapid follow-up on every new support ticket, but manual handoffs cause frustrating communication delays — with this integration, every resolved conversation updates your records and triggers voice squads automatically.
📊
Sales operations directors
The volume of inbound leads in Intercom is too high for your team to keep up by hand, resulting in missed follow-up calls — with this integration, every new submission launches automated voice calls and your conversion pipeline runs smoothly.
🔄
Operations coordinators
You depend on support representatives to manually hand over customer details to voice agents, leading to frequent transcription errors — with this integration, every conversation detail flows directly into Vapi without human intervention.
📋
Quality assurance leads
You need a reliable history of every customer touchpoint and keep finding gaps where manual logging was missed — with this integration, every interaction is recorded accurately across your connected apps from the moment it occurs.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + Vapi
Build and manage your Intercom + Vapi automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + Vapi with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect Intercom + Vapi Now 
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Frequently Asked Questions
How do I connect Intercom to Vapi?
You can connect Intercom to Vapi in 1 click using ready-made templates on Integrately, or ask Integrately AI to build the automation and map the fields for your team.
Can I automatically trigger a Vapi phone call when a new lead is created in Intercom?
Can I connect Intercom, Vapi, and HubSpot?
What is a good Zapier alternative for Intercom and Vapi?
How are lead details transferred from Intercom to Vapi?
Can I deploy Vapi voice squads when an Intercom conversation is closed?
Do I need coding skills to automate Intercom and Vapi?
Is the Intercom and Vapi integration free?
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