Intercom + Syncro Integration
Integrate Intercom to Syncro in one click, or tell Integrately AI how you want each user handled. Enrich and qualify contacts, create records in your MSP platform, alert your support team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- User or lead is replied in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- Admin opened conversation in Intercom Instant
Customer is created in Syncro- Ticket is created in Syncro Instant
- Ticket status is changed in Syncro Instant
- Ticket is marked as resolved in Syncro Instant
- RMM alert is created in Syncro Instant
- Invoice is created in Syncro Instant
- Payment is made in Syncro Instant
2.
- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
- Create event in Intercom
- Create customer in Syncro
- Search customer in Syncro
- Create ticket in Syncro
- Create lead in Syncro
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Ready Workflows for Intercom + Syncro Integration
Capture users, create MSP tickets, keep customer records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Syncro flow
Extend your customer support and MSP operations with messaging, invoicing, payments, and CRM tools. Pick a combination and activate it in one click.
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Slack (3)
Slack (3) +
QuickBooks Online (2)
QuickBooks Online (2) +
Stripe (2)
Stripe (2) +
Gmail (2)
Gmail (2) +
Google Calendar (2)
Google Calendar (2) +
HubSpot (2)
HubSpot (2) I
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Create a Syncro customer from every new Intercom user, and notify your support channel in Slack
New Intercom users instantly appear as customers in Syncro while your support team hears about it in Slack, eliminating manual data entry.
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When a Syncro ticket is created, add a note in Intercom and post an alert in Slack
Syncro ticket updates sync directly back to Intercom conversations and alert your team in Slack, keeping support channels synchronized.
S
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When a Syncro ticket is marked as resolved, close the conversation in Intercom and notify the team in Slack
Resolved Syncro tickets automatically close Intercom conversations and notify your team in Slack, keeping support queues clean.
Supported triggers and actions for Intercom and Syncro
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Syncro Triggers & Actions
Instant
Ticket status is changed in Syncro
Triggers the automation when the stauts of a ticket is updated
Try it → Instant
Ticket is marked as resolved in Syncro
Triggers the automation when a ticket is marked as resolved
Try it → Instant
RMM alert is created in Syncro
Triggers the automation when a remote monitoring and management (RMM) alert is created
Try it → Instant
Invoice is created in Syncro
Triggers the automation when any invoice is added or modified
Try it → What can you automate with Intercom + Syncro?
Connect Intercom and Syncro to automate customer provisioning, ticket creation, and status updates across your support stack.
🔄
Sync new Intercom users to Syncro customers
Turn every user created in Intercom into a customer record in Syncro automatically. Eliminate manual transcription and keep your MSP database synchronized.
📋
Capture every submitted conversation field
Map available Intercom conversation details and user attributes into corresponding Syncro ticket fields instead of basic summaries. Your records capture complete context.
🔔
Alert your support team instantly
Notify designated team members or communication channels as soon as new customers or tickets are created across Intercom and Syncro.
🔀
Route workflows based on user tags
Trigger different actions depending on specific tags applied to Intercom users or conversations, ensuring priority accounts receive specialized handling.
🔄
Keep destinations updated as changes occur
Automatically update Syncro records whenever Intercom user information or conversation statuses change, preventing outdated customer data.
🔍
Search and update instead of creating duplicates
Search existing Syncro customer records before creating new entries, ensuring clean data management across your client database.
✅
Handle later status changes automatically
Close Intercom conversations when Syncro tickets are marked as resolved, keeping support queues aligned and accurate.
💬
Extend flows to popular messaging apps
Connect Intercom and Syncro with Slack to notify team channels, post ticket updates, and keep staff informed in real time.
And much more...
Who is Intercom + Syncro integration for?
Connecting Intercom and Syncro streamlines operations for MSP teams, support leads, and billing managers by eliminating manual data entry.
MSP Operations Managers
Support Team Leads
Client Account Managers
Dispatch Coordinators
Service Technicians
Billing and Finance Teams
📈
MSP Operations Managers
You track customer onboarding and support metrics across platforms, but manual exports leave your dashboards outdated and slow down reporting — automating both apps means every new user lands in Syncro instantly and your operational reports stay accurate.
⚡
Support Team Leads
You manage incoming requests in Intercom and need tickets opened in Syncro immediately, but manual handoffs cause missed details and delayed responses — with this integration, support conversations generate tickets instantly and your team stays responsive.
🤝
Client Account Managers
You answer to clients who expect rapid ticket resolution and flawless profile records, but gaps between systems leave you searching for history — connecting these apps means client profiles update automatically and review meetings run smoothly.
🔄
Dispatch Coordinators
The volume of inbound support requests is too high for anyone to keep up by hand, leading to bottlenecks between communication and ticketing — automating both apps means tickets populate your MSP platform without manual intervention.
🎯
Service Technicians
You own the technical resolution stage and depend on upstream support staff to hand over accurate user details, but missing fields waste valuable troubleshooting time — this integration means every ticket arrives with complete user data intact.
🛡️
Billing and Finance Teams
You need a reliable history of customer signups and invoices, but manual transcription errors create discrepancies in your accounting records — with this integration, customer creation flows seamlessly into billing platforms without data gaps.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + Syncro
Build and manage your Intercom + Syncro automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + Syncro with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Intercom + Syncro Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Intercom to Syncro?
You can connect Intercom to Syncro using 1-click automations and Integrately AI, linking apps like Slack, QuickBooks Online, and Gmail effortlessly.
Can I automatically create Syncro customers from new Intercom users?
Can I connect Intercom, Syncro, and Slack?
What is a good Zapier alternative for Intercom and Syncro?
How does Intercom handle user data synchronization here?
How are tickets managed in Syncro through automation?
Do I need coding skills to automate Intercom and Syncro?
Is the Intercom and Syncro integration free?
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