SMS Partner + Intercom Integration
Integrate Intercom to SMS Partner in one click, or tell Integrately AI how you want each customer interaction handled. Trigger alerts, notify teammates, send updates, and keep stakeholders informed automatically.
Free forever.Use premium features free for 14 days.1.
Event is created in Intercom Instant- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Company is created in Intercom Instant
- Conversation is closed by admin in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- User or lead is replied in Intercom Instant
- Admin opened conversation in Intercom Instant
2.
Send sms in SMS Partner- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Search user in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Create user in Intercom
- Search lead in Intercom
- Search company in Intercom
Trusted by experts at...
Ready Workflows for SMS Partner + Intercom Integration
Send SMS notifications for closed conversations, trigger texts for new leads, alert teammates on updates, and streamline communication, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + SMS Partner flow
Connect sales, support, and marketing tools to extend your Intercom and SMS Partner automations across your entire stack. Pick a combination and activate it in one click.
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Salesforce (8)
Salesforce (8) +
Slack (8)
Slack (8) +
Google Sheets (8)
Google Sheets (8) +
HubSpot (8)
HubSpot (8) +
Gmail (8)
Gmail (8) +
Stripe (8)
Stripe (8) I
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Create a Salesforce contact for every new Intercom user, and send a welcome text via SMS Partner.
New Intercom users instantly become contacts in Salesforce and receive a welcome message through SMS Partner without manual data entry.
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Create a Salesforce lead for every new Intercom lead, and notify the assigned rep via SMS Partner.
Intercom leads flow directly into Salesforce as new leads while SMS Partner alerts your sales team immediately.
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When an Intercom conversation is closed, update the Salesforce lead and send a follow-up via SMS Partner.
Closed Intercom support conversations automatically update Salesforce lead stages and trigger follow-up texts via SMS Partner.
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Create a Salesforce account for every new Intercom company, and alert account management via SMS Partner.
New Intercom companies generate Salesforce accounts instantly with team notifications delivered via SMS Partner.
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If an Intercom user tag is enterprise, update the Salesforce account tier and alert senior sales via SMS Partner.
Enterprise-tagged Intercom users update Salesforce account tiers and trigger high-priority SMS Partner alerts.
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When an Intercom conversation is assigned, update the Salesforce opportunity owner and text via SMS Partner.
Assigned Intercom conversations update Salesforce opportunity ownership and trigger SMS Partner notifications.
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Use Claude to analyse new Intercom lead messages, create a scored lead in Salesforce, and text via SMS Partner.
Claude scores incoming Intercom lead messages, updates Salesforce records, and triggers SMS Partner notifications.
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When a user is created in Intercom, create a Salesforce contact, log a Slack task, and text via SMS Partner.
New Intercom users create Salesforce contacts, log Slack tasks, and trigger instant SMS Partner texts.
Supported triggers and actions for SMS Partner and Intercom
Mix and match to build the exact automation you need
SMS Partner Triggers & Actions
Intercom Triggers & Actions
Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → What can you automate with Intercom + SMS Partner?
Streamline your customer communication by triggering instant SMS texts directly from Intercom events.
💬
Trigger SMS messages for every new Intercom user
Send a text notification through SMS Partner the moment a new user is created in Intercom to welcome them instantly. Eliminate manual dispatching delays and ensure every new signup receives immediate mobile outreach.
📋
Capture every submitted customer form and message field
Extract detailed user information from Intercom conversations and pass complete payloads to SMS Partner for precise messaging. Your text communications remain accurate and tailored to customer inputs.
🔔
Alert the right team member immediately
Notify support agents and sales reps via SMS Partner whenever critical Intercom conversations are updated or assigned. Keep your staff responsive and accountable without constantly checking dashboards.
🔀
Route messages based on conversation tags
Send targeted SMS Partner texts depending on specific tags applied to Intercom users or conversations. Differentiate between VIP clients and standard inquiries seamlessly.
🔄
Keep messaging records updated as status changes
Automatically dispatch SMS notifications through SMS Partner whenever an Intercom conversation status shifts or closes. Ensure customers and teams stay perfectly aligned on support progress.
🛡️
Prevent duplicate messaging entries
Check existing customer databases before triggering SMS Partner alerts from Intercom triggers to maintain clean communication. Avoid sending redundant texts to the same contacts.
📅
Handle later lifecycle events and follow-ups
Trigger timed SMS Partner follow-ups when Intercom user states change from active to unsubscribed or closed. Maintain structured communication throughout the entire customer journey.
🔗
Extend your flow to third-party CRM systems
Connect Intercom and SMS Partner with HubSpot to log contact details and dispatch automated text campaigns simultaneously. Build robust multi-step workflows across your entire stack.
And much more...
Who is Intercom + SMS Partner integration for?
Connecting Intercom and SMS Partner helps teams automate messaging, eliminate manual follow-ups, and keep stakeholders instantly informed.
Performance marketers
Customer support leads
Account managers
Support operations teams
Sales reps
Data compliance officers
📈
Performance marketers
You're running campaigns across multiple channels but your lead records only update when someone manually exports data, so your response times lag behind — with this integration, every new Intercom lead triggers an instant SMS Partner message and your pipeline stays active.
⚡
Customer support leads
You need to act fast on escalated customer inquiries, and you find out too late when tickets sit unread in your inbox — with this integration, every closed conversation triggers an immediate SMS Partner alert so nothing falls through the cracks.
🤝
Account managers
You answer to clients who want to see rapid communication and proactive updates on their support requests — with this integration, every Intercom interaction automatically triggers SMS Partner messages to keep clients fully in the loop.
📊
Support operations teams
The message volume is too high for anyone to keep up by hand with manual text dispatching — with this integration, every user creation or message triggers seamless SMS Partner notifications instantly.
🔄
Sales reps
You own the next step in the conversion pipeline and depend on upstream support handoffs to initiate outreach — with this integration, every Intercom lead creation instantly triggers an SMS Partner notification to kick off follow-up.
📁
Data compliance officers
You need a reliable communication history and keep finding gaps in manual messaging records — with this integration, every Intercom event logs a corresponding SMS Partner dispatch to maintain complete audit trails.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SMS Partner + Intercom
Build and manage your SMS Partner + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SMS Partner + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect SMS Partner + Intercom Now 
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Frequently Asked Questions
How do I connect Intercom to SMS Partner?
You can connect Intercom to SMS Partner in 1 click using ready templates on Integrately, or use Integrately AI to build custom workflows linking Salesforce, Slack, Google Sheets, HubSpot, Gmail, and Stripe.
Can I automatically send an SMS via SMS Partner when an Intercom conversation is closed?
Can I connect Intercom, SMS Partner, and Slack?
What is a good Zapier alternative for Intercom and SMS Partner?
How do user creation triggers work between Intercom and SMS Partner?
How does SMS Partner handle message delivery for automated texts?
Do I need coding skills to set up Intercom and SMS Partner automations?
Is the Intercom and SMS Partner integration free?
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