SMS Gateway Hub + Intercom Integration
Integrate Intercom to SMS Gateway Hub in one click, or tell Integrately AI how you want each lead handled. Notify customers instantly, trigger follow-up texts, alert your team, and log messages automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- User or lead is replied in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- Admin opened conversation in Intercom Instant
2.
Send message in SMS Gateway Hub- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
Trusted by experts at...
Ready Workflows for SMS Gateway Hub + Intercom Integration
Send welcome texts, notify team members, follow up on conversations, and update records, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + SMS Gateway Hub flow
Capture customer data, sync records across your tools, notify team channels, and trigger automated follow-ups. Pick a combination and activate it in one click.
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Shopify (8)
Shopify (8) +
Google Sheets (8)
Google Sheets (8) +
Slack (8)
Slack (8) +
Stripe (8)
Stripe (8) +
HubSpot (8)
HubSpot (8) +
Gmail (8)
Gmail (8) I
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Create a Shopify customer for every new Intercom user, and send a welcome text via SMS Gateway Hub.
New Intercom users become Shopify customers instantly while sending an SMS via SMS Gateway Hub, eliminating manual data entry.
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When a lead is created in Intercom, create a Shopify draft order and send an SMS alert via SMS Gateway Hub.
Turn Intercom leads into Shopify draft orders and notify them via SMS Gateway Hub without manual processing.
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When a conversation is closed by admin in Intercom, update the Shopify customer and send an SMS update via SMS Gateway Hub.
Update Shopify customer details after closing an Intercom conversation and confirm via SMS Gateway Hub.
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When a company is created in Intercom, create a Shopify customer and send a welcome text via SMS Gateway Hub.
Establish new Intercom company accounts in Shopify and notify contacts via SMS Gateway Hub automatically.
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If an Intercom user email is updated, update the Shopify customer record and send an SMS confirmation via SMS Gateway Hub.
Keep Shopify customer emails synchronized with Intercom updates while confirming via SMS Gateway Hub.
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When a user is unsubscribed in Intercom, update the Shopify customer status and send an SMS notice via SMS Gateway Hub.
Sync opt-out preferences between Intercom and Shopify while notifying customers via SMS Gateway Hub.
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Use ChatGPT to summarise new Intercom conversations, create a Shopify note, and send an SMS update via SMS Gateway Hub.
Summarise support interactions using ChatGPT, save them in Shopify, and send an SMS via SMS Gateway Hub.
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When a user is created in Intercom, create a Shopify customer, send an SMS via SMS Gateway Hub, and notify Slack.
Onboard new Intercom users into Shopify, alert your team on Slack, and send an SMS via SMS Gateway Hub.
Supported triggers and actions for SMS Gateway Hub and Intercom
Mix and match to build the exact automation you need
SMS Gateway Hub Triggers & Actions
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → What can you automate with Intercom + SMS Gateway Hub?
Streamline your customer communication, trigger instant mobile alerts, and keep all your platforms perfectly synchronized.
🚀
Send automated SMS alerts for new Intercom leads
Trigger instant text messages via SMS Gateway Hub the moment a new user or lead is created in Intercom. Engage prospective buyers immediately without manual delays.
📋
Capture every submitted field in your records
Map all available Intercom user details and conversation attributes into your external tracking sheets or CRM columns instead of just basic names and emails.
🔔
Notify the right team member instantly
Alert your support or sales staff in Slack or via SMS the second a high-value conversation is assigned or tagged as urgent in Intercom.
🔀
Route communications based on submitted attributes
Send different text message templates or assign priority tiers depending on custom fields and tags submitted by users in Intercom.
🔄
Keep external records up to date automatically
Update customer contact details, lead statuses, and conversation logs across your connected apps whenever changes occur in Intercom.
🧹
Prevent duplicate records across systems
Search existing contacts and companies before creating new entries, ensuring your databases remain clean and free of duplicate profiles.
📅
Handle later status changes and resolutions
Trigger follow-up actions and notification texts when conversations are closed by admins or when user subscriptions are modified.
🔗
Extend your workflow to popular business apps
Connect your Intercom and SMS Gateway Hub automation further by pushing data into Google Sheets, HubSpot, Slack, or Gmail effortlessly.
And much more...
Who is Intercom + SMS Gateway Hub integration for?
Support managers, sales representatives, and operations teams looking to automate communication workflows and eliminate manual messaging delays.
Support managers
Customer success reps
Account executives
Sales operations teams
Sales representatives
Operations leads
📈
Support managers
You're reviewing customer engagement metrics every week but your response logs only update when someone manually exports Intercom data, so the resolution counts you're optimising against are always a few hours behind — with this integration, every new user record lands in your tracking sheets instantly and your metrics stay current.
⚡
Customer success reps
You need to act fast when new leads arrive in Intercom, but finding out about inquiries hours later stalls your outreach and frustrates prospects — with this integration, every new lead triggers an immediate text message via SMS Gateway Hub so you can engage buyers right away.
🤝
Account executives
You answer to clients who want to see prompt follow-ups after initial support inquiries, but manual notification steps leave gaps in your reporting — with this integration, every conversation milestone automatically updates your external records and keeps stakeholders fully informed.
🔄
Sales operations teams
The incoming volume of user sign-ups is too high for anyone to keep up by hand, leading to missed text notifications and uncontacted prospects — with this integration, every customer event automatically triggers outbound SMS notifications without requiring manual intervention.
🎯
Sales representatives
You own the next step in the conversion funnel and depend on upstream support teams to hand over lead details, but handoffs get lost in transit — with this integration, every lead creation in Intercom instantly populates your CRM and sends mobile alerts so you never miss a handoff.
📋
Operations leads
You need a reliable history of customer communications for auditing, but manual log entries keep leaving gaps in your records — with this integration, every customer action across Intercom and SMS Gateway Hub is automatically captured and structured without omissions.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate SMS Gateway Hub + Intercom
Build and manage your SMS Gateway Hub + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SMS Gateway Hub + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect SMS Gateway Hub + Intercom Now 
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Frequently Asked Questions
How do I connect Intercom to SMS Gateway Hub?
You can connect Intercom to SMS Gateway Hub in 1 click using ready templates on Integrately. You can also use Integrately AI to set up custom workflows connecting Intercom and SMS Gateway Hub alongside Google Sheets, Slack, and HubSpot.
Can I automatically send an SMS via SMS Gateway Hub when a new lead is created in Intercom?
Can I connect Intercom, SMS Gateway Hub, and Slack?
What is a good Zapier alternative for Intercom and SMS Gateway Hub?
How does Intercom data handle user updates in this integration?
Can SMS Gateway Hub send bulk messages based on Intercom triggers?
Do I need coding skills to automate Intercom and SMS Gateway Hub?
Is the Intercom and SMS Gateway Hub integration free?
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