One way to do this is to set up this tawk.to - INBOX integration. It will automatically create a INBOX contact for new tawk.to tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.
Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up INBOX contacts for every tawk.to ticket is a great place to start.