Zoho Desk + Hive Integration

Integrate Hive to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Create actions, update tickets, notify your team, and track follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Zoho Desk
    Ticket is created in Zoho Desk Instant
  • Zoho Desk
    Ticket is updated in Zoho Desk Instant
  • Zoho Desk
    Account is created in Zoho Desk Instant
  • Zoho Desk
    Agent is created in Zoho Desk Instant
  • Zoho Desk
    Message is created in Zoho Desk Instant
  • Zoho Desk
    Comment is created in Zoho Desk Instant
  • Zoho Desk
    Contact is created in Zoho Desk Instant
  • Zoho Desk
    Attachment is added in Zoho Desk Instant
  • Hive
    Action is created in Hive
  • Hive
    Action is updated in Hive
Arrow Right
2.
  • Zoho Desk
    Create ticket in Zoho Desk
  • Zoho Desk
    Update ticket in Zoho Desk
  • Zoho Desk
    Search ticket in Zoho Desk
  • Zoho Desk
    Create contact in Zoho Desk
  • Zoho Desk
    Search contact in Zoho Desk
  • Zoho Desk
    Update contact in Zoho Desk
  • Zoho Desk
    Add attachment in Zoho Desk
  • Zoho Desk
    Add comment in Zoho Desk
  • Zoho Desk
    Create account in Zoho Desk
  • Zoho Desk
    Send email reply in Zoho Desk
  • Hive
    Create action in workspace in Hive
  • Hive
    Create action in project in Hive
  • Hive
    Send message in Hive
  • Hive
    Create project in Hive
  • Hive
    Add comment to action in Hive

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Ready Workflows Ready Workflows for Hive + Zoho Desk Integration

Capture customer service tickets, create team actions, keep projects updated, alert your support staff, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zoho Desk + Hive Integration

Send Hive message for new Zoho Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zoho Desk - Hive integration. Whenever a new ticket is created in Zoho Desk, you will immediately receive a message in Hive notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Hive messages for new Zoho Desk tickets today - your customers will appreciate it!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Hive + Zoho Desk flow

Bring team communication, documentation, and meetings into your workflow. Pick a combination and activate it in one click.

Zoho Desk
Hive
+
SlackSlack (8)
+
GmailGmail (8)
+
Jira Software CloudJira Software Cloud (8)
+
ConfluenceConfluence (8)
+
ZoomZoom (8)
+
Google DriveGoogle Drive (8)
Z
H
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When a Zoho Desk ticket is created, create a Hive action and notify your support channel in Slack.
Support tickets become actionable tasks in Hive instantly while your support channel gets notified in Slack, keeping teams coordinated.
H
Z
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Create a Zoho Desk ticket from a Hive action, and announce it in Slack.
Every new Hive action generates a customer service ticket in Zoho Desk and alerts your team in Slack.
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When a Zoho Desk ticket status changes, update the Hive action and post the move in Slack.
Ticket status updates in Zoho Desk immediately update your Hive action and notify your team in Slack.
Z
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Create a Slack alert whenever a new Hive project is created from a Zoho Desk ticket.
New projects generated from customer tickets trigger instant announcements in Slack.
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If a Zoho Desk ticket priority is high, create a Hive action and alert the manager channel in Slack.
High priority customer issues instantly create urgent Hive actions and alert managers in Slack.
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When a Zoho Desk comment is added, add a comment in Hive and post an update in Slack.
Customer comments in Zoho Desk are automatically mirrored in Hive actions and announced in Slack.
Z
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Use ChatGPT to summarise every new Zoho Desk ticket, create a Hive action, and post the brief in Slack.
ChatGPT summarises incoming customer tickets before creating a Hive action and notifying your team in Slack.
Z
H
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When a Zoho Desk ticket is created, create a Hive action, log details in Google Drive, and announce it in Slack.
New support tickets trigger a Hive action, save documentation to Google Drive, and alert your team in Slack.

Supported triggers and actions for Zoho Desk and Hive

Mix and match to build the exact automation you need

Zoho Desk
Zoho Desk Triggers & Actions
Instant
Ticket is created in Zoho Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is updated in Zoho Desk
Triggers the automation when a ticket is modified
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Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
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Instant
Agent is created in Zoho Desk
Triggers the automation when a new agent is created
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Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
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Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
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Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
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Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
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Create ticket in Zoho Desk
Generates a new ticket
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Update ticket in Zoho Desk
Updates ticket information
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Search ticket in Zoho Desk
Searches for a ticket
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Create contact in Zoho Desk
Adds a new contact to the database
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Search contact in Zoho Desk
Finds and retrieves contact information
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Update contact in Zoho Desk
Updates contact information with new details
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Add attachment in Zoho Desk
Adds an attachment to the selected item
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Add comment in Zoho Desk
Adds a comment to a record
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Create account in Zoho Desk
Generates a new account
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Send email reply in Zoho Desk
Sends an email reply
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Hive
Hive Triggers & Actions
Action is created in Hive
Triggers the automation when a new action is created
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Action is updated in Hive
Triggers the automation when action is updated
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Create action in workspace in Hive
Creates a new action within the workspace
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Create action in project in Hive
Creates a new action for a particular project
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Send message in Hive
Sends a new message
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Create project in Hive
Creates a new project
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Add comment to action in Hive
Adds a comment to a action in the workflow
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What can you automate with Hive + Zoho Desk?

Streamline your customer service and project tracking with automated workflows that connect tickets to actions instantly.

What you can automate?
📋
Create a Hive action from every new Zoho Desk ticket automatically
Turn inbound customer service tickets into actionable Hive workspace tasks the moment they arrive. Eliminate manual copying and keep projects aligned with customer needs.
📝
Capture every submitted ticket field in your Hive workspace
Map customer details, descriptions, and metadata from Zoho Desk straight into corresponding Hive action fields. Maintain complete records without manual data entry.
🔔
Alert your support team instantly when a ticket is created
Send immediate notifications to your team members as soon as a new Zoho Desk ticket triggers a Hive action. Ensure rapid response times across departments.
🔀
Route tickets to different Hive projects based on priority
Automatically assign high-priority Zoho Desk tickets to urgent Hive projects while standard requests route to general workspaces. Keep work organized by severity.
🔄
Sync Zoho Desk ticket updates directly to your Hive actions
Ensure modifications made in Zoho Desk reflect immediately on your matching Hive actions. Keep project status current without switching platforms.
Update existing Hive actions instead of creating duplicates
Match incoming Zoho Desk tickets with existing Hive actions to apply updates cleanly. Prevent clutter and maintain a single source of truth.
Complete Hive actions automatically when Zoho Desk tickets close
Mark Hive actions as complete the moment corresponding Zoho Desk tickets are resolved. Keep project boards accurate and up to date.
💬
Send Zoho Desk ticket notifications to Slack instantly
Extend your Hive and Zoho Desk automation by posting real-time ticket alerts straight to your team Slack channels. Keep stakeholders informed instantly.
And much more...

Who is Hive + Zoho Desk integration for?

Connecting Hive and Zoho Desk eliminates manual ticket handoffs and project gaps, keeping customer service and project teams perfectly aligned on every task.

Customer Operations Leaders
Customer Operations Leaders
Support Managers
Support Managers
Account Managers
Account Managers
Support Agents
Support Agents
Project Coordinators
Project Coordinators
Customer Success Leads
Customer Success Leads
📊
Customer Operations Leaders
You're reviewing weekly ticket resolution metrics in Hive, but your status reports only update when someone manually exports Zoho Desk data, so the performance counts you're presenting are always a day old — this integration means every new ticket record syncs instantly and your dashboards stay current.
Support Managers
You're managing urgent customer requests in Zoho Desk, but engineering tasks in Hive get created hours later, so critical issues sit unresolved while teams wait for manual handoffs — automating both apps means every ticket triggers a Hive action immediately and response times drop.
🤝
Account Managers
You're updating clients on project progress inside Hive, but ticket updates logged in Zoho Desk never make it to the task board, so stakeholders end up asking for status reports — connecting these apps means every customer interaction updates the project view automatically.
📥
Support Agents
You're handling dozens of inbound support queries in Zoho Desk, but logging each one as a Hive action by hand creates massive backlogs and missed tasks, so tickets fall through the cracks — with this integration, every customer ticket populates your workspace instantly and nothing gets dropped.
📋
Project Coordinators
You're waiting on customer service teams to hand over bug reports from Zoho Desk before you can start fixing them in Hive, so developers waste valuable time checking for new work — automating both apps means every ticket lands straight in your project board so you can start building right away.
🗂️
Customer Success Leads
You're auditing historical customer issues across Hive and Zoho Desk, but manual data entry leaves missing comments and disconnected threads, so your audit trail has frustrating gaps — integrating these apps means every ticket update and action note syncs reliably for a complete history.
Our team

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Why choose Integrately to automate Zoho Desk + Hive

Build and manage your Zoho Desk + Hive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Desk + Hive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Frequently Asked Questions

How do I connect Hive to Zoho Desk?
Frequently Asked Questions
You can connect Hive to Zoho Desk in 1 click using ready templates on Integrately, or ask Integrately AI to build your automation with apps like Slack and Gmail.
Can I automatically create a Hive action when a Zoho Desk ticket is created?
Frequently Asked Questions
Can I connect Hive, Zoho Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Hive and Zoho Desk?
Frequently Asked Questions
How do I manage Hive actions from Zoho Desk updates?
Frequently Asked Questions
Can I update Zoho Desk tickets when a Hive action status changes?
Frequently Asked Questions
Do I need coding skills to automate Hive and Zoho Desk?
Frequently Asked Questions
Is the Hive and Zoho Desk integration free?
Frequently Asked Questions
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