HelpScout + Teamwork Integration
Integrate HelpScout to Teamwork in one click, or tell Integrately AI how you want each conversation handled. Create tasks, update projects, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Agent is replied in HelpScout Instant- Customer is replied in HelpScout Instant
- Conversion is created in HelpScout Instant
- Conversion tags are updated in HelpScout Instant
- Conversation is assigned in HelpScout Instant
- Customer is created in HelpScout
Task is created in Teamwork Instant- Task is updated in Teamwork Instant
- Task is deleted in Teamwork Instant
- Project is created in Teamwork Instant
- Project is updated in Teamwork Instant
- Project is deleted in Teamwork Instant
- Card is created in Teamwork Instant
- Task List is created in Teamwork Instant
- Risk is created in Teamwork Instant
- Message reply is created in Teamwork Instant
- Calendar event is created in Teamwork Instant
- Calendar event reminder is sent in Teamwork Instant
- Person is created in Teamwork Instant
- Time entry is created in Teamwork Instant
- Message is created in Teamwork Instant
- Milestone is created in Teamwork Instant
- Notebook is created in Teamwork Instant
- Invoice is created in Teamwork Instant
- Company is created in Teamwork Instant
- Status is created in Teamwork Instant
- Expense is created in Teamwork Instant
- Column is created in Teamwork Instant
- Comment is created in Teamwork Instant
- Link is created in Teamwork Instant
2.
- Create conversation in HelpScout
- Search conversation in HelpScout
- Create customer in HelpScout
- Search customer in HelpScout
- Add note in HelpScout
- Update customer properties in HelpScout
- Update customer in HelpScout
- Search user in HelpScout
- Send reply in HelpScout
- Search mailbox in HelpScout
- Get week report in HelpScout
- Get day report in HelpScout
- Get custom report in HelpScout
- Create Task in Teamwork
- Search task in Teamwork
- Mark task complete in Teamwork
- Update task in Teamwork
- Create task comment in Teamwork
- Create project category in Teamwork
- Move board card in Teamwork
- Create message category in Teamwork
- Create message reply in Teamwork
- Create board column in Teamwork
- Create calendar event type in Teamwork
- Create link category in Teamwork
- Create notebook category in Teamwork
- Create notebook in Teamwork
- Create notebook comment in Teamwork
- Move task list from template in Teamwork
- Add task list from template in Teamwork
- Search notebook in Teamwork
- Search Task comment in Teamwork
- Search file comment in Teamwork
- Search notebook comment in Teamwork
- Search milestone comment in Teamwork
- Create file category in Teamwork
- Create company in Teamwork
- Search company in Teamwork
- Create calendar event in Teamwork
- Search event in Teamwork
- Create person in Teamwork
- Add people to project in Teamwork
- Search person in Teamwork
- Create project in Teamwork
- Search project in Teamwork
- Create time entry on project in Teamwork
- Create time entry on task in Teamwork
- Create message in Teamwork
- Search message in Teamwork
- Create status in Teamwork
- Upload file to project in Teamwork
- Search file in Teamwork
- Create expense in Teamwork
- Create milestone in Teamwork
- Create milestone comment in Teamwork
- Search milestone in Teamwork
- Create task list in Teamwork
- Search task list in Teamwork
- Create invoice in Teamwork
- Create link in Teamwork
- Create link comment in Teamwork
- Search link in Teamwork
Trusted by experts at...
Ready Workflows for HelpScout + Teamwork Integration
Capture support requests, organise tasks, keep projects updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your HelpScout + Teamwork flow
Connect support tickets and tasks to your broader workflow to keep teams aligned and customer work moving. Pick a combination and activate it in one click.
+
Slack (6)
Slack (6) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Gmail (4)
Gmail (4) +
Google Drive (4)
Google Drive (4) +
Loom (4)
Loom (4) +
HubSpot (4)
HubSpot (4) H
T
S
Create a Teamwork task from every new HelpScout conversation, and notify your support channel in Slack.
New HelpScout conversations immediately generate a matching task in Teamwork and alert your support channel in Slack.
T
H
S
When a Teamwork task is updated, update the customer in HelpScout and post an update in Slack.
Task updates in Teamwork automatically update customer records in HelpScout and notify your team in Slack.
H
T
S
If a new HelpScout customer is marked VIP, create a high-priority task in Teamwork and alert your management channel in Slack.
VIP customers trigger high-priority Teamwork tasks and immediate Slack notifications.
H
T
S
Use Claude to summarise every new HelpScout conversation, create a task in Teamwork, and post the brief in Slack.
Claude summarises incoming support conversations before creating a structured task in Teamwork and posting the brief in Slack.
T
H
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When a Teamwork project is created, create a customer profile in HelpScout and announce the new project in Slack.
New Teamwork projects automatically generate customer records in HelpScout and notify your team in Slack.
H
T
S
When a HelpScout conversation is assigned, create a Teamwork task and notify the assigned agent in Slack.
Assigned support conversations automatically create corresponding Teamwork tasks and notify the assignee in Slack.
Supported triggers and actions for HelpScout and Teamwork
Mix and match to build the exact automation you need
HelpScout Triggers & Actions
Instant
Customer is replied in HelpScout
Triggers the automation when a customer is replied
Try it → Instant
Conversion tags are updated in HelpScout
Triggers the automation when conversion tags are updated
Try it → Instant
Conversation is assigned in HelpScout
Triggers the automation when someone is assigned to a conversation
Try it → Teamwork Triggers & Actions
Instant
Project is created in Teamwork
Triggers the automation when a new project is created
Try it → Instant
Task List is created in Teamwork
Triggers the automation when a new task list is created
Try it → Instant
Message reply is created in Teamwork
Triggers the automation when a message is replied to
Try it → Instant
Calendar event is created in Teamwork
Triggers the automation when a new event is created in a calendar
Try it → Instant
Calendar event reminder is sent in Teamwork
Triggers the automation when a reminder is sent for the upcoming calendar event
Try it → Instant
Time entry is created in Teamwork
Triggers the automation when a new time entry is created
Try it → Instant
Message is created in Teamwork
Triggers the automation when a new message is created
Try it → Instant
Milestone is created in Teamwork
Triggers the automation when a new milestone is created
Try it → Instant
Notebook is created in Teamwork
Triggers the automation when a new notebook is created
Try it → Instant
Company is created in Teamwork
Triggers the automation when a new company is created
Try it → Instant
Column is created in Teamwork
Triggers the automation when a new event or workout session is scheduled
Try it → What can you automate with HelpScout + Teamwork?
Streamline your customer support and project management by automating ticket creation, task updates, and team notifications.
⚡
Create Teamwork tasks from conversations instantly
Automatically generate a Teamwork task the moment a new conversation is created in HelpScout. Eliminate manual copying and ensure no customer request falls through the cracks.
📋
Capture every submitted customer field
Map all custom properties and submitted fields from HelpScout customer profiles straight into Teamwork tasks. Keep all contextual details visible for your delivery team.
🔔
Notify the right team member immediately
Trigger instant Slack alerts whenever a critical support ticket is converted into a Teamwork task. Ensure support and project leads stay fully synchronized.
🔀
Route tasks based on customer tags
Apply conditional logic to route VIP or enterprise inquiries to high-priority Teamwork task lists automatically while standard requests follow normal queues.
🔄
Keep destinations updated as details change
Automatically synchronize updates made to HelpScout customer properties across matching Teamwork projects and tasks without manual data entry.
🔍
Search and update instead of creating duplicates
Check existing customer records in HelpScout before creating new Teamwork tasks. Prevent clutter and maintain clean data across both platforms.
⏱️
Handle later status changes automatically
Update task completion states, project milestones, or invoice records when support tickets are resolved or reopened.
🌐
Extend your workflow to Slack
Connect your HelpScout and Teamwork automation pipeline to Slack to broadcast task updates, milestone completions, and team alerts instantly.
And much more...
Who is HelpScout + Teamwork integration for?
Support and project teams working across HelpScout and Teamwork benefit by eliminating manual handoffs, keeping customer tickets and project tasks aligned, and avoiding missed follow-ups.
Operations managers
Customer support leads
Client success managers
Support team leads
Project managers
Quality assurance specialists
📊
Operations managers
You report on support ticket volume and project completion rates, but your metrics are always delayed because someone has to export HelpScout and Teamwork data by hand — this integration means every conversation and task syncs instantly and your reports are always accurate.
🚨
Customer support leads
You need to jump on urgent customer issues the moment they arise, but you find out about escalations too late because support tickets and project tasks live in separate tools — automating both apps means urgent tickets trigger Teamwork tasks immediately and your team responds without delay.
🤝
Client success managers
You answer to clients who want to see daily progress on their requests, but keeping them updated requires manually cross-referencing HelpScout chats with Teamwork project boards — with this integration, every conversation update flows straight into Teamwork and client reviews run smoothly.
📈
Support team leads
Ticket volume is too high for anyone to keep up by hand, leading to missed customer requests and abandoned follow-up tasks in Teamwork — automating both apps means every new conversation creates a tracked task instantly and your team stays on top of the queue.
📋
Project managers
You own the delivery phase and depend on support agents to hand over customer issues, but details get lost between HelpScout and Teamwork handoffs — connecting these apps means every resolved ticket automatically generates the exact follow-up task your team needs.
🔍
Quality assurance specialists
You need a reliable audit history of customer requests and project execution, but you keep finding gaps between HelpScout conversations and Teamwork task records — automating both apps means every interaction creates a permanent, searchable record across your tools.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate HelpScout + Teamwork
Build and manage your HelpScout + Teamwork automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect HelpScout + Teamwork with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect HelpScout + Teamwork Now 
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Frequently Asked Questions
How do I connect HelpScout to Teamwork?
You can connect HelpScout to Teamwork in 1 click using ready workflows or ask Integrately AI to build custom automations with Slack, Gmail, and 1,500+ other apps.
Can I automatically create a Teamwork task from every new HelpScout conversation?
Can I connect HelpScout, Teamwork, and Slack?
What is a good Zapier alternative for HelpScout and Teamwork?
How does HelpScout handle customer data during task creation in Teamwork?
Can Teamwork updates sync back to HelpScout customer records?
Do I need coding skills to automate HelpScout and Teamwork?
Is the HelpScout and Teamwork integration free?
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