Microsoft Dynamics 365 CRM + Heartbeat Integration

Integrate Heartbeat to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each user handled. Create leads, update contact records, alert your sales team, and trigger follow-ups automatically.

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1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • Heartbeat
    User is joined group in Heartbeat Instant
  • Heartbeat
    User is completed course in Heartbeat Instant
  • Heartbeat
    User profile is updated in Heartbeat Instant
  • Heartbeat
    User is join in Heartbeat Instant
  • Heartbeat
    User is created in Heartbeat
  • Heartbeat
    Thread is created in Heartbeat
  • Heartbeat
    Event is created in Heartbeat
Arrow Right
2.
  • Microsoft Dynamics 365 CRM
    Search marketing list by name in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get contact by Id in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get marketing list members in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • Heartbeat
    Invite users in Heartbeat
  • Heartbeat
    Add user to group in Heartbeat
  • Heartbeat
    Find user in Heartbeat
  • Heartbeat
    Deactivate user in Heartbeat
  • Heartbeat
    Remove user from group in Heartbeat
  • Heartbeat
    Send direct message in Heartbeat
  • Heartbeat
    Create thread in Heartbeat
  • Heartbeat
    Create group in Heartbeat
  • Heartbeat
    Create event in Heartbeat
  • Heartbeat
    Create channel in Heartbeat

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Ready Workflows Ready Workflows for Heartbeat + Microsoft Dynamics 365 CRM Integration

Capture new users as CRM leads, update contact records, log account details, and notify your team, all in just one click.

Most popular automationmost-popular-automations
Microsoft Dynamics 365 CRM + Heartbeat Integration

Send Heartbeat message for new Microsoft Dynamics 365 CRM contact

Anytime a new contact is added to your Microsoft Dynamics 365 CRM, automatically send them a message through Heartbeat letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Microsoft Dynamics 365 CRM - Heartbeat integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Heartbeat + Microsoft Dynamics 365 CRM flow

Send community data to your favorite CRM, messaging, and support tools once your core pipeline finishes. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
Heartbeat
+
HubSpotHubSpot (4)
+
Microsoft OutlookMicrosoft Outlook (4)
+
SlackSlack (4)
+
ZoomZoom (4)
+
Google DriveGoogle Drive (4)
+
StripeStripe (4)
H
M
H
Create a Microsoft Dynamics 365 CRM lead for every new Heartbeat user, and create a contact in HubSpot.
New Heartbeat users appear in Microsoft Dynamics 365 CRM as leads and sync to HubSpot as contacts instantly, keeping sales and community teams aligned.
M
H
H
When a Microsoft Dynamics 365 CRM contact is updated, update the user profile in Heartbeat and update the contact in HubSpot.
Updated contact details in Microsoft Dynamics 365 CRM automatically reflect in Heartbeat and HubSpot, preventing fragmented records.
H
M
H
If a Heartbeat user completes a course, create a priority lead in Microsoft Dynamics 365 CRM and create a deal in HubSpot.
Course completions in Heartbeat trigger priority Microsoft Dynamics 365 CRM leads and HubSpot deals so sales can follow up on engaged members.
H
M
H
Use Claude to analyse whether new Heartbeat threads indicate sales intent, create a Microsoft Dynamics 365 CRM lead, and create a HubSpot task.
Claude evaluates new Heartbeat discussions for sales opportunities, automatically generating Microsoft Dynamics 365 CRM leads and HubSpot tasks.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Heartbeat

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Search marketing list by name in Microsoft Dynamics 365 CRM
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Get contact by Id in Microsoft Dynamics 365 CRM
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Get marketing list members in Microsoft Dynamics 365 CRM
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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Heartbeat
Heartbeat Triggers & Actions
Instant
User is joined group in Heartbeat
Activates when a user joins a group
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Instant
User is completed course in Heartbeat
Detects when a user finishes a course
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Instant
User profile is updated in Heartbeat
Triggers when a user updates their profile
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Instant
User is join in Heartbeat
Captures when a user joins a platform
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User is created in Heartbeat
Triggers the automation when a new user is created
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Thread is created in Heartbeat
Triggers the automation when a new thread is created
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Event is created in Heartbeat
Triggers the automation when a new event is created
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Invite users in Heartbeat
Sends out invitations to selected users to join your platform
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Add user to group in Heartbeat
Adds a user to a group
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Find user in Heartbeat
Locate and display user information with
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Deactivate user in Heartbeat
Disable user access and permissions
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Remove user from group in Heartbeat
Removes a user from a group
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Send direct message in Heartbeat
Sends a private message to a recipient
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Create thread in Heartbeat
Creates a new thread
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Create group in Heartbeat
Creates a new group based on particular criteria
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Create event in Heartbeat
Adds a new contact to the contact list
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Create channel in Heartbeat
Creates a new channel
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What can you automate with Heartbeat + Microsoft Dynamics 365 CRM?

Streamline your community management and sales pipeline by automating user creation, lead syncing, profile updates, and team notifications.

What you can automate?
🔗
Create CRM leads from new community users
Automatically create a lead or contact in Microsoft Dynamics 365 CRM whenever a new user joins your Heartbeat community. Keep your sales pipeline updated without manual data entry.
📝
Capture complete user profiles and custom data
Map all available user details and profile updates from Heartbeat directly into Microsoft Dynamics 365 CRM fields. Ensure your team has comprehensive context for every interaction.
🔔
Alert your team instantly when members join
Notify the right sales or support channel the moment a user completes a course or joins a group in Heartbeat. Never miss an important community milestone.
🔀
Route records based on user activity
Create high-priority leads for users who complete courses, while routing standard signups to general pipeline stages. Tailor your workflow to specific member actions.
🔄
Keep CRM contact records synchronized
Update Microsoft Dynamics 365 CRM contacts automatically whenever a user profile is updated in Heartbeat. Maintain accurate contact information across platforms.
📋
Find and update existing records intelligently
Search for existing contacts in Microsoft Dynamics 365 CRM before creating new entries. Update their status or add new interactions to prevent duplicate records.
🏷️
Manage account and opportunity lifecycle changes
Update accounts or leads in Microsoft Dynamics 365 CRM when sales orders or opportunities change status. Keep your financial and sales views perfectly aligned.
Extend your workflow with Slack notifications
Trigger automated alerts in Slack and create CRM leads simultaneously when new threads or events are created in Heartbeat. Connect your entire stack seamlessly.
And much more...

Who is Heartbeat + Microsoft Dynamics 365 CRM integration for?

Community and sales teams managing member onboarding and CRM pipelines will streamline user tracking, lead creation, and data synchronization without manual effort.

Sales operations managers
Sales operations managers
Sales development reps
Sales development reps
Client success leads
Client success leads
Community growth teams
Community growth teams
Account executives
Account executives
CRM administrators
CRM administrators
📈
Sales operations managers
You're tracking member engagement in Heartbeat but your CRM reports only update when someone manually exports user records, so the pipeline metrics you review are always a few hours behind — with this integration, every new user creates a lead instantly and your data stays current.
Sales development reps
You need to reach out the moment a member joins your community, but you find out about new signups hours later when checking multiple dashboards — automating both apps means every new user is routed straight to your CRM so you can initiate follow-ups immediately.
📊
Client success leads
You manage client communities and need to prove engagement metrics, but gathering member data across platforms takes hours every week — integrating these apps means community activity flows directly into your CRM records for seamless reporting.
🚀
Community growth teams
Your platform is scaling rapidly with hundreds of daily signups that overwhelm your team's manual tracking capability — with this integration, every user profile update and new registration is processed automatically without missing a single entry.
🤝
Account executives
You depend on community managers to hand over engaged members for sales outreach, but communication gaps delay your pipeline — connecting these apps means every new community participant becomes a CRM lead the moment they join.
🔍
CRM administrators
You audit member lifecycles regularly but keep finding missing records between your community platform and sales database — automating both apps means every user creation and profile change is logged reliably with zero data gaps.
Our team

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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Heartbeat

Build and manage your Microsoft Dynamics 365 CRM + Heartbeat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Heartbeat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Heartbeat to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Heartbeat to Microsoft Dynamics 365 CRM instantly using 1-click ready workflows or Integrately AI. Pair them with tools like HubSpot, Microsoft Outlook, and Slack to build multi-step automations without coding.
Can I automatically create a Microsoft Dynamics 365 CRM lead when a new user joins Heartbeat?
Frequently Asked Questions
Can I connect Heartbeat, Microsoft Dynamics 365 CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Heartbeat and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Heartbeat handle user profile updates in automations?
Frequently Asked Questions
How does Microsoft Dynamics 365 CRM manage contact and lead updates?
Frequently Asked Questions
Can I set up this integration without writing any code?
Frequently Asked Questions
Is the Heartbeat and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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