Heartbeat + Live Chat Integration
Integrate Heartbeat to Live Chat in one click, or tell Integrately AI how you want each chat handled. Invite chat visitors to community groups, notify your support team, and track every interaction automatically.
Free forever.Use premium features free for 14 days.1.
User is joined group in Heartbeat Instant- User is completed course in Heartbeat Instant
- User profile is updated in Heartbeat Instant
- User is join in Heartbeat Instant
- User is created in Heartbeat
- Thread is created in Heartbeat
- Event is created in Heartbeat
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
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- Invite users in Heartbeat
- Add user to group in Heartbeat
- Find user in Heartbeat
- Deactivate user in Heartbeat
- Remove user from group in Heartbeat
- Send direct message in Heartbeat
- Create thread in Heartbeat
- Create group in Heartbeat
- Create event in Heartbeat
- Create channel in Heartbeat
Trusted by experts at...
Ready Workflows for Heartbeat + Live Chat Integration
Invite chat visitors to community groups, update member profiles, trigger direct messages, and notify your team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Heartbeat + Live Chat flow
Sync chat visitor data to CRMs, track updates across sheets, notify team channels, and manage follow-up tasks seamlessly. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
HubSpot (4)
HubSpot (4) +
Stripe (3)
Stripe (3) +
Google Sheets (4)
Google Sheets (4) +
Zoom (3)
Zoom (3) +
Notion (3)
Notion (3) L
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When a chat is started in Live Chat, add the user to Heartbeat and notify your team in Slack.
New Live Chat visitors are added to your Heartbeat community instantly and your support channel hears about it in Slack, so no lead is missed.
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When a visitor enters the queue in Live Chat, find their profile in Heartbeat and alert your team in Slack.
Visitor queue entries look up existing Heartbeat profiles and alert your team in Slack in real time.
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When a chat is updated in Live Chat, send a direct message in Heartbeat and post the update in Slack.
Chat updates trigger direct messages in Heartbeat and keep your team informed in Slack.
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When a chat is ended in Live Chat, create a thread in Heartbeat and announce it in Slack.
Ended chats automatically generate community discussion threads in Heartbeat and notify your Slack channel.
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Use ChatGPT to summarise every new chat started in Live Chat, add the user to Heartbeat, and notify your team in Slack.
ChatGPT summarises incoming chats before adding users to Heartbeat and alerting your Slack channel.
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When a chat is started in Live Chat, invite the user to Heartbeat, create a HubSpot contact, and post in Slack.
New live chat visitors become Heartbeat community members and HubSpot contacts instantly, with Slack team updates.
Supported triggers and actions for Heartbeat and Live Chat
Mix and match to build the exact automation you need
Heartbeat Triggers & Actions
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Heartbeat + Live Chat?
Connect chat visitor events directly to community member management and team workflows.
🔄
Sync chat visitors to community members instantly
Automatically invite new chat participants into your Heartbeat community the moment a conversation begins. Eliminate manual member onboarding and engage visitors right away.
📋
Capture every submitted chat field
Map all incoming visitor details and chat form answers directly into your community member profiles. Ensure complete data transfer without missing key customer inputs.
🔔
Alert your team the moment a chat starts
Send instant notifications to your support or community channels whenever a visitor enters the queue or starts a chat. Keep staff aligned and ready to respond.
🔀
Route users based on submitted chat topics
Send visitors to different Heartbeat groups or trigger specific automated messages depending on the topics or tags selected during their live chat session.
📝
Keep member profiles updated continuously
Automatically update existing Heartbeat user records whenever chat details or visitor statuses change in Live Chat. Maintain accurate member databases effortlessly.
🔍
Find existing users instead of creating duplicates
Search for existing member profiles in Heartbeat before processing chat events to prevent duplicate accounts. Keep your community database clean and organized.
⚙️
Handle chat resolution and status changes
Trigger automated workflows when chats are ended or resolved, updating user access in Heartbeat or archiving transcripts in connected storage tools.
🌐
Extend your workflow to external apps
Connect your Heartbeat and Live Chat automation to Slack, HubSpot, Google Sheets, or other tools to trigger multi-step pipelines across your entire tech stack.
And much more...
Who is Heartbeat + Live Chat integration for?
Support leaders, community managers, and operations teams connecting live chat interactions directly to community engagement platforms.
Performance analysts
Customer support managers
Client success leads
Community managers
Support agents
Customer success specialists
📈
Performance analysts
You're reviewing chat metrics across support channels but your community tracking sheet only updates when someone manually exports records, so the chat volume counts you're optimising against are always a few hours behind — with this integration, every new chat visitor lands in your workspace instantly and your data stays current.
⚡
Customer support managers
You need to act fast when VIP visitors reach out in chat, but you find out about high-priority conversations too late after agents finish their shifts — with this integration, every chat event triggers instant user lookups and team alerts so you can intervene immediately.
🤝
Client success leads
You answer to stakeholders who want to see live support resolution progress, but compiling chat logs by hand creates reporting bottlenecks — with this integration, every ended chat updates your project database automatically and gives stakeholders clear visibility.
📊
Community managers
The volume of live chat inquiries is too high for anyone to keep up by hand when adding members to your Heartbeat community — with this integration, every incoming chat visitor is invited and grouped automatically without manual data entry.
🛠️
Support agents
You own the next step in resolving technical issues and depend on upstream chat queues to hand over accurate user details — with this integration, every queue entry populates member profiles and support tickets instantly across your tools.
🗂️
Customer success specialists
You need a reliable history of user interactions and keep finding gaps in your CRM records due to missed chat logs — with this integration, every chat session and community signup is recorded precisely without omissions.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Heartbeat + Live Chat
Build and manage your Heartbeat + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Heartbeat + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Heartbeat + Live Chat Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Heartbeat to Live Chat?
You can connect Heartbeat to Live Chat in 1-click using ready-made automations on Integrately or by asking Integrately AI to build the workflow. You can also connect Slack, HubSpot, Stripe, and 1,500+ other apps.
Can I automatically add live chat visitors as Heartbeat community members?
Can I connect Heartbeat, Live Chat, and Slack?
What is a good Zapier alternative for Heartbeat and Live Chat?
How does Heartbeat handle user profiles during chat events?
Can I trigger actions based on chat queue entries in Live Chat?
Do I need coding skills to automate Heartbeat and Live Chat?
Is the Heartbeat and Live Chat integration free?
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