tawk.to + Guru Integration

Integrate Guru to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Turn support conversations into searchable knowledge base entries, create cards, update records, and keep your teams aligned automatically.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Guru
    Card is Created in Guru Instant
  • Guru
    Card is Updated in Guru Instant
  • Guru
    Card is Archived in Guru Instant
  • Guru
    Card is Unfavorited in Guru Instant
  • Guru
    Card is Viewed in Guru Instant
  • Guru
    Card is Verified in Guru Instant
  • Guru
    Card Comment is Created in Guru Instant
  • Guru
    Card Content is Copied in Guru Instant
  • Guru
    Card is Favorited in Guru Instant
  • Guru
    Collection is Created in Guru Instant
  • Guru
    User Added to Group in Guru Instant
  • Guru
    Group is Created in Guru Instant
  • Guru
    Board is Created in Guru Instant
  • Guru
    Tag is Created in Guru Instant
  • Guru
    Card Link is Copied in Guru Instant
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2.
  • Guru
    Create Card in Guru
  • Guru
    Search Card in Guru
  • Guru
    Archive Card in Guru
  • Guru
    Create PDF From Guru Card ID in Guru
  • Guru
    Create Group in Guru

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Ready Workflows Ready Workflows for Guru + tawk.to Integration

Turn support tickets into Guru cards, archive outdated entries, create PDFs from cards, and update your knowledge base, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Guru Integration

Create Guru card for new tawk.to chat

Any time a new tawk.to chat is submitted, this tawk.to - Guruintegration will create a new card in Guru so that the relevant team can track progress. This will ensure that every chat is followed up in a timely fashion.

In addition, the Guru card will provide a clear record of what has been done and what still needs to be done in order to address each chat. As a result, this simple automation can save a lot of time and effort while helping to ensure that every tawk.to chat is dealt with effectively.
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Connect more apps to your Guru + tawk.to flow

Connect Zendesk, Slack, or Google Drive to route support insights, alert team channels, and keep your documentation updated. Pick a combination and activate it in one click.

tawk.to
Guru
+
SlackSlack (4)
+
ZendeskZendesk (4)
+
Jira Software CloudJira Software Cloud (4)
+
SalesforceSalesforce (4)
+
Google DriveGoogle Drive (4)
+
NotionNotion (4)
T
G
S
When a ticket is created in tawk.to, create a card in Guru and send a notification in Slack
New tawk.to tickets instantly become Guru cards while Slack alerts your support channel, eliminating manual copy-pasting.
T
G
S
When a chat has ended in tawk.to, search for the card in Guru and notify your team in Slack
Search relevant Guru knowledge when tawk.to chats end and post updates to Slack automatically.
T
G
S
If a tawk.to ticket is created, create a PDF from the Guru card and post it in Slack
Generate documentation PDFs from Guru cards when new tawk.to tickets arrive and share them in Slack.
T
G
S
When a transcript is created in tawk.to, archive the related card in Guru and alert Slack
Archive outdated Guru cards when tawk.to transcripts are logged and notify your team on Slack.

Supported triggers and actions for tawk.to and Guru

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
Guru
Guru Triggers & Actions
Instant
Card is Created in Guru
Triggers the automation when a card is archived
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Instant
Card is Updated in Guru
Triggers the automation when a card is updated
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Instant
Card is Archived in Guru
Triggers the automation when a card is archived
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Instant
Card is Unfavorited in Guru
Triggers the automation when a card is removed from favorites
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Instant
Card is Viewed in Guru
Triggers the automation when a card is viewed by anyone
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Instant
Card is Verified in Guru
Triggers the automation when a card is verified
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Instant
Card Comment is Created in Guru
Triggers the automation when a new comment is added to a card
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Instant
Card Content is Copied in Guru
Triggers the automation when a card is duplicated
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Instant
Card is Favorited in Guru
Triggers the automation when a card is marked as favorite
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Instant
Collection is Created in Guru
Triggers the automation when a new event or workout session is scheduled
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Instant
User Added to Group in Guru
Triggers the automation when a user is added to a group
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Instant
Group is Created in Guru
Triggers the automation when a new group is created
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Instant
Board is Created in Guru
Triggers the automation when a new board is created
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Instant
Tag is Created in Guru
Triggers the automation when a tag is added
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Instant
Card Link is Copied in Guru
Triggers the automation when the link of a card is copied
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Create Card in Guru
Generates a new card for a task
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Search Card in Guru
Searches for a card
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Archive Card in Guru
Move card to an archive section for future reference
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Create PDF From Guru Card ID in Guru
Generates a pdf document from input data
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Create Group in Guru
Creates a new group based on particular criteria
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What can you automate with Guru + tawk.to?

Streamline your knowledge management and customer service workflows with automated card creation, ticket syncs, and team alerts.

What you can automate?
🔄
Create Guru cards from every new tawk.to ticket
Automatically generate a new knowledge card in Guru the moment a support ticket is created in tawk.to. Eliminate manual data entry and keep your repository updated in real time.
📑
Capture every submitted chat field and detail
Map all available tawk.to chat metadata and ticket fields directly into your Guru cards instead of basic summaries. Your knowledge base becomes a richer source for team reference.
🔔
Alert the right team member instantly
Trigger immediate notifications in your messaging channels whenever critical support tickets or chat transcripts land in your knowledge base.
🔀
Route support data based on ticket attributes
Send specific tawk.to inquiries to designated Guru collections or groups depending on the category and content submitted by the customer.
📈
Keep documentation updated as chats progress
Search and update existing Guru cards automatically when tawk.to chat sessions conclude or when support tickets change status.
🔍
Search and match existing records to prevent duplicates
Look up existing Guru cards before creating new entries to ensure your knowledge repository remains clean, organised, and free of redundant duplicates.
⚙️
Handle later status changes and resolutions
Archive outdated Guru cards or generate summary PDFs when tawk.to chat transcripts are finalised and support tickets are closed.
🌐
Extend your workflow to Slack and other apps
Connect your core Guru and tawk.to flow to Slack, Zendesk, or Google Drive to notify teams, create tasks, and sync customer data across your entire stack.
And much more...

Who is Guru + tawk.to integration for?

Customer support teams and knowledge managers rely on this integration to instantly turn live support interactions into verified knowledge base entries without manual copy-pasting.

Support operations managers
Support operations managers
Customer support leads
Customer support leads
Account managers
Account managers
Helpdesk support teams
Helpdesk support teams
Knowledge base administrators
Knowledge base administrators
Quality assurance specialists
Quality assurance specialists
📊
Support operations managers
You're reviewing ticket resolution metrics in Guru, but your analytics reports only update when someone manually exports tawk.to chat logs, so the performance counts you're reviewing are always a few hours behind — with this integration, every new support ticket is captured instantly and your metrics stay current.
⚡
Customer support leads
You manage live chat queues in tawk.to, but urgent customer inquiries take too long to reach your internal knowledge base, so agents find out about new product issues too late — connecting these apps means every conversation generates a card immediately and response times improve.
📋
Account managers
You answer to key clients who want to see documented progress on their reported issues, but pulling chat histories into Guru requires tedious manual work, so client status reports are always lagging — this integration means every interaction is logged automatically and client reviews run smoothly.
📨
Helpdesk support teams
You're handling high volumes of tawk.to tickets every day, but keeping your team knowledge base updated by hand is impossible at scale, so valuable troubleshooting steps slip through the cracks — automating both apps means every ticket turns into a searchable card without manual effort.
🤝
Knowledge base administrators
You own the documentation stored in Guru and depend on support staff to hand over customer feedback, but important details get lost in transit, so your articles miss critical edge cases — with this integration, support inputs flow directly into your knowledge repository.
🔍
Quality assurance specialists
You need a reliable history of customer conversations linked to your internal guides, but manual logging leaves frustrating gaps in your audit trails, so compliance reviews take longer — automating both apps means every support interaction is tracked accurately.
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Why choose Integrately to automate tawk.to + Guru

Build and manage your tawk.to + Guru automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Guru with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Guru to tawk.to?
Frequently Asked Questions
You can connect Guru to tawk.to in 1 click using ready-made templates on Integrately. Choose a pre-built automation, connect your accounts, and let Integrately AI configure your workflow instantly.
Can I automatically create knowledge cards from tawk.to support tickets?
Frequently Asked Questions
Can I connect Guru, tawk.to, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Guru and tawk.to?
Frequently Asked Questions
How are Guru cards updated or archived during chat workflows?
Frequently Asked Questions
Can I trigger automations when tawk.to chats end?
Frequently Asked Questions
Do I need coding skills to automate Guru and tawk.to?
Frequently Asked Questions
Is the Guru and tawk.to integration free?
Frequently Asked Questions
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