
Translate and Create Ticket in Freshdesk when Chat is started in tawk.to
Here's how it works:
1. tawk.to: Whenever Chat is started, the automation will be triggered.
2. Google Translate: Pass the text content from tawk.to to Google Translate for language detection.
3. Condition - You can add a condition that says, Language..... 'is not equal to'..... your desired language. So if the condition is met, the automation will proceed further.
4. Google Translate: The automation will translate the text content from tawk.to to your desired language.
5. Freshdesk: The translated content will be used to Create Ticket in Freshdesk, ensuring that customer inquiries or support requests are handled in the desired language.