Front + Retently Integration
Integrate Front to Retently in one click, or tell Integrately AI how you want each conversation handled. Trigger surveys when conversations close, sync customer details, alert your team on Slack, and track satisfaction automatically.
Free forever.Use premium features free for 14 days.1.
Inbound message is received in Front Instant- Message delivery is failed in Front Instant
- Outbound reply is sent (existing conversation) in Front Instant
- Outbound message is sent (new conversation) in Front Instant
- Tag is added in Front Instant
- Tag is removed in Front Instant
- Comment is added in Front Instant
- Conversation is moved in Front Instant
- Conversation is reopened in Front Instant
- Conversation is archived in Front Instant
- Conversation is deleted in Front Instant
- Conversation is restored in Front Instant
- Teammate is mentioned in Front Instant
- Assignee is changed in Front Instant
Survey response is created in Retently- Customer is created in Retently
- Company is created in Retently
- Overall metric score is updated in Retently
2.
- Import message in Front
- Send message in Front
- Send reply in Front
- Create contact in Front
- Update contact in Front
- Search contact in Front
- Update conversation in Front
- Unsubscribe customer in Retently
- Create or Update Customer in Retently
- Search customer by email in Retently
- Tag a survey response in Retently
- Search company in Retently
- Create customer and Send survey in Retently
Trusted by experts at...
Ready Workflows for Front + Retently Integration
Trigger satisfaction surveys, update customer records, sync scores across platforms, and notify your support team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Front + Retently flow
Send survey feedback to your CRM, notify support channels on messaging apps, and keep operational sheets updated instantly. Pick a combination and activate it in one click.
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HubSpot (6)
HubSpot (6) +
Salesforce (5)
Salesforce (5) +
Slack (5)
Slack (5) +
Jira Software Cloud (5)
Jira Software Cloud (5) +
Stripe (5)
Stripe (5) +
Google Sheets (5)
Google Sheets (5) H
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F
Send a Retently survey for every new HubSpot contact, and create a matching contact in Front.
New HubSpot contacts immediately receive a Retently survey while getting created in Front, keeping your communication channels aligned.
H
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Send a Retently survey when a HubSpot deal is won, and send a message in Front to alert the team.
Closed deals trigger immediate Retently surveys and notify support staff in Front to initiate onboarding.
H
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When a HubSpot deal moves to a new stage, create a Retently customer and update the conversation in Front.
Pipeline progression updates Retently records and refreshes customer conversations in Front automatically.
H
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Create a Front contact and send a Retently survey for every HubSpot contact marked for onboarding.
Onboarding contacts get instant Retently surveys and dedicated Front profiles without manual setup.
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If a HubSpot contact is enterprise tier, create a Retently customer and send a survey, then update the contact in Front.
Enterprise accounts receive priority Retently surveys and updated contact profiles in Front automatically.
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Use ChatGPT to analyse new HubSpot form submissions, create a Retently survey, and create a contact in Front.
AI analyses HubSpot form details to trigger targeted Retently surveys and establish Front contacts.
Supported triggers and actions for Front and Retently
Mix and match to build the exact automation you need
Front Triggers & Actions
Instant
Inbound message is received in Front
Triggers the automation when a new message is received
Try it → Instant
Message delivery is failed in Front
Triggers the automation when a message delivery fails
Try it → Instant
Outbound reply is sent (existing conversation) in Front
Triggers the automation when an outbound reply is sent to an existing conversation
Try it → Instant
Outbound message is sent (new conversation) in Front
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is reopened in Front
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Conversation is archived in Front
Triggers the automation when a conversation is archived
Try it → Instant
Conversation is deleted in Front
Triggers the automation when any conversation is removed from the system
Try it → Instant
Conversation is restored in Front
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Teammate is mentioned in Front
Triggers the automation when someone mentions a teammate
Try it → Instant
Assignee is changed in Front
Triggers the automation when the assignee of a task is changed
Try it → What can you automate with Front + Retently?
Connect your customer conversations and satisfaction surveys to run your feedback loops without manual effort.
🎯
Trigger satisfaction surveys automatically from customer conversations
Send Retently surveys the moment a conversation concludes or a contact is established in Front. Eliminate manual survey scheduling and ensure every customer gets engaged at the right time.
📝
Capture every submitted survey field and response detail
Map all survey responses, customer comments, and metric scores directly into your Front contact profiles. Your support records remain comprehensive and ready for review.
🔔
Alert your support team as soon as feedback arrives
Notify team members instantly when new survey responses or customer messages come in. Keep your staff informed and ready to respond without switching between platforms.
🔀
Route feedback differently based on submitted scores
Send critical low scores to escalation channels while logging positive feedback in standard success logs. Ensure every response goes to the right person based on actual ratings.
🔄
Keep customer records updated as conversations evolve
Automatically update Retently customer records whenever conversation statuses or contact details change in Front. Prevent outdated information from causing support delays.
👥
Create or update contacts without generating duplicates
Search existing databases before creating new records to keep your customer lists clean. Prevent clutter by updating active profiles instead of spawning duplicate entries.
⏱️
Handle later status changes and subscription updates
Manage follow-ups when customer scores update, subscriptions cancel, or invoices fail. Keep your satisfaction metrics aligned with real-time account statuses.
🔌
Extend your feedback workflows to Slack and CRM tools
Connect your Front and Retently flow with Slack, HubSpot, or Google Sheets to notify teams and log records automatically in one continuous pipeline.
And much more...
Who is Front + Retently integration for?
Customer success and support teams rely on Front and Retently to bridge everyday conversations with satisfaction measurement, eliminating manual data entry and delayed feedback loops.
Customer Success Managers
Support Team Leads
Account Managers
Operations Managers
Onboarding Specialists
Support Operations Analysts
📈
Customer Success Managers
You review satisfaction metrics and survey responses every week, but your tracking tools only update when someone manually exports data, so the scores you're optimising against are always outdated — with this integration, every new response lands instantly and your data stays current.
⚡
Support Team Leads
You need to act fast when negative feedback arrives, but you find out about critical issues hours later after tickets pile up — this integration means every low score triggers instant team alerts and conversation updates so you can resolve problems immediately.
🤝
Account Managers
You answer to key clients who expect prompt follow-ups and verified satisfaction tracking, but scattered tools leave gaps in your client history —automating both apps means every conversation and survey score is linked automatically.
📊
Operations Managers
Support and survey volumes are too high for anyone to keep up by hand, leading to missed records and frustrated team members —connecting these apps means your contact creation and survey triggers run reliably without manual oversight.
🔄
Onboarding Specialists
You own the customer onboarding stage and depend on sales or support to hand over details without missing key context —this integration means every new client record flows straight from your communication hub into your survey tool seamlessly.
🗂️
Support Operations Analysts
You need a reliable audit history across customer touchpoints, but manual copying always leaves gaps in your tracking records —with this integration, every message and survey response is recorded accurately from the moment it occurs.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Front + Retently
Build and manage your Front + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Front + Retently with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Front + Retently Now 
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Frequently Asked Questions
How do I connect Front to Retently?
You can connect Front to Retently in one click using pre-built workflows or ask Integrately AI to build custom paths. With over 1,500+ integrations available including Slack, HubSpot, and Google Sheets, setting up automated surveys takes minutes.
Can I trigger Retently surveys automatically when conversations close in Front?
Can I connect Front, Retently, and Slack?
What is a good Zapier alternative for Front and Retently?
How does Front handle incoming messages and contact creation in this integration?
How does Retently track survey responses and customer scores?
Do I need coding skills to automate Front and Retently?
Is the Front and Retently integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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